woman on laptop looking at flights
Same day, no mistake

Everyone makes the odd mistake. That's why when you book at qantas.com we give you until midnight on the same day you make your booking to let us know and we'll correct your flight details with no change fees.

How it works

If you've made an error while making your booking, we'll waive the service and change fees associated with correcting mistakes. Refer to the table below for more information. 

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This policy only applies to bookings made at qantas.com. Only change and service fees will be waived. If the new fare is a higher value, the difference is payable by the customer. Changes are subject to availability.

Lists mistakes we waive with no change or service fee
Mistake to change Waived
The spelling of your name Yes
Time, day or month of your flight Yes  
To and/or from destination Yes
Swap gateways
(eg if you accidentally book London to Sydney, instead of Sydney to London)
Yes
Fare type or cabin Yes  

How to reverse your mistake

Simply advise us by midnight on the day of making the booking by calling 13 13 13 within Australia or by contacting your local Qantas office.

    

Cancel for any reason

Cancel for any reason

Qantas Frequent Flyers can cancel for any reason within 24 hours of making an eligible booking directly on qantas.com and we’ll waive the cancellation fee. Visit Cancel for any reason for more information, terms and conditions.

Useful links

Changing your flights Woman in Business being served

Change flights

Things happen, and when they do you may need to change your travel plans.

Changing your flights
Cancelling your flights Couple relaxing in Premium Economy

Cancel flights

Things don't always go to plan, and you may need to know how to cancel your booking. 

Cancelling your flights
About Flight Credits man looking out window in economy

Flight Credits

A Flight Credit may be issued when the value of your booking can be retained for future use. 

About Flight Credits