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Baggage tracking

Track your checked baggage in the Qantas App.

With the Track my bags feature in the Qantas App, you can view the status of your checked baggage on eligible flights.

To be eligible for baggage tracking, whether flying direct or with a connecting flight, you’ll need to be travelling on a Qantas marketed and operated flight. Please note, it won't be available when flying on codeshare flights operated by Qantas, partner airlines or group bookings of more than 10 passengers.

How do I use baggage tracking in the Qantas App?

Step 1

Make sure you've downloaded the latest version of the Qantas App

Step 2

Tag and drop off your baggage at the Bag Drop or at a check-in desk.

Travelling with an Apple AirTag?

If you're planning to travel with an Apple AirTag or are considering purchasing one, our partnership with Apple can provide additional peace of mind throughout your journey.

In addition to tracking your bags' movements in real time, if there's ever a delay, you can securely share the location of your AirTag or Find My network accessory after lodging a delayed baggage report, enabling us to assist in getting your bag to you.  

Frequently asked questions

This feature will only appear in the Trips section of your app if you have checked luggage, and if you're travelling on an eligible flight. You'll also need to have downloaded the latest version of the Qantas App

Baggage tracking isn't available on Qantas codeshare flights.

Please proceed to the designated baggage carousel upon arrival in your destination. If your bag doesn't arrive, submit a delayed baggage report online or through the 'Track my bags' section of the Qantas App. If you require further assistance, go to the Qantas Baggage Services counter or call 1300 306 980 (within Australia) or the local airport contact if overseas.

If there are no bags at the carousel, submit a delayed baggage report online or through the 'Track my bags' section of the Qantas App. For further assistance, go to the airport Baggage Services counter or call 1300 306 980 (within Australia).

If your Bluetooth tracking device and the Qantas App show your bag in different locations, it may be because: 

  • your bag may not have scanned correctly in our systems; or
  • your Bluetooth tracking device could be inaccurate. Network coverage and environmental or physical obstructions, including the body of the aircraft, can affect the accuracy of Bluetooth tracking devices. Bluetooth Trackers that require an internet connection may also be less reliable; or
  • your bag may have been offloaded for operational reasons.

On arrival, check the designated carousel and if your bag isn't there, submit a delayed baggage report online or through the 'Track my bags' section of the Qantas App. If you require further assistance, go to the airport Baggage Services counter or call 1300 306 980 (within Australia).

Carousel information can change with short notice because of operational requirements. Please refer to the baggage carousel screens at the airport to confirm the correct carousel to collect your bags. Please note, carousel information is being progressively rolled out within the Qantas App.

Baggage carousel information is currently only available for selected flights and destinations. If you can’t see this feature, please refer to the baggage carousel screens at the airport. Please note, carousel information is being progressively rolled out within the Qantas App.

Yes. However, please ensure you seek assistance from a Qantas Customer Service team member after you print your Qantas bag tag to activate tracking for your oversized item.

You won't be able to track your cabin bag. Please proceed to the designated carousel on arrival to collect your bag. 

You’ll be able to see the checked bags and tracking information for all passengers who are travelling with you on the same booking reference.

You won't be able to see other people's baggage information if they don't share the same booking reference as you, or if you're part of a group booking with more than 10 passengers.