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If you are holding a Qantas ticket for travel before 31 July 2020 you can receive a flight credit valid for booking and travel by 31 December 2021. This includes flight credits issued on or after 31 January 2020. You’ll need to change your plans by 30 April 2020.*
* The flight credit is valid for booking and travel by 31 December 2021. The change fee will be waived. Flight credits issued on or after 31 January 2020 will be automatically extended and may take 3-4 weeks to be updated in our system.
1. Go to Manage Booking
2. Enter your booking reference and your last name in the relevant fields to log in
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'
As the national carrier, we're proud to operate selected fights on behalf of the Australian Federal Government to bring more Australians living in the US home during this unprecedented time.
Read about our additional servicesAll Qantas international flights to and from Australia are suspended until at least the end of May 2020.
Read more about the network changesFrom 9pm (AEDT) 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. Please check your own government's travel advice for the latest information on all of your planned destinations and transit ports, as they are constantly being reviewed.
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* Price stated is for the least expensive itinerary. Total price for other itineraries may be higher due to higher taxes. Restrictions on baggage and additional baggage fees may apply. Before booking any fare, check the rules for that fare for applicable travel dates and for restrictions and any applicable fees, including, but not limited to, service fees and fees on refundability, date changes, and no-shows.
Prices may change at any time and are not guaranteed until payment is made. There may be other travel dates available but not enough seats to allow us to advertise. If your travel dates are flexible, use “Flexible with dates” to find the best airfare. Before booking any fare, please check the rules for that fare for applicable travel dates and for restrictions and any applicable fees, including, but not limited to, service fees and fees on refundability, date changes, and no-shows.
^ You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. Join online now. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program terms and conditions.
