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If you are holding a Qantas ticket for travel before 31 July 2020 you can receive a flight credit valid for booking and travel by 31 December 2021. This includes flight credits issued on or after 31 January 2020. You’ll need to change your plans by 30 April 2020.*
* The flight credit is valid for booking and travel by 31 December 2021. The change fee will be waived. Flight credits issued on or after 31 January 2020 will be automatically extended and may take 3-4 weeks to be updated in our system.
1. Go to Manage Booking
2. Enter your booking reference and your last name in the relevant fields to log in
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'
All Qantas international flights to and from Australia will be suspended from the end of March until at least 31 May 2020.
Read more about the network changesFrom 9:00pm (AEDT) 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. Please check your own government's travel advice for the latest information on all of your planned destinations and transit ports, as they are constantly being reviewed.
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