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Flying, now as flexible as you need to be

Peace of mind means changing your travel dates as often as you need, fee-free. Or simply put into credit for when you are ready to rebook. A fare difference may apply, terms and conditions apply.

Find out more
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Travel restrictions to Australia

Only Australian citizens, residents and immediate family members can travel to Australia. Check your own government's travel advice for the latest information.

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Manage your booking

If your travel plans have been impacted, find out how we can help.

Booking changes and other options
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Using your Flight Credit

When you're ready to book your next Qantas flight, it's easy to redeem your Flight Credit.

How to use your Flight Credit

Great value, excellent service and trusted advice when you book at qantas.com


 

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Your wellbeing is our priority

Thanks for respecting our team and helping us create a safe and positive environment for everyone.

Important information

Our corporate information

Corporate headquarters
Qantas Airways Limited (ABN 16 009 661 901)

Postal and company address:
10 Bourke Road,
Mascot, New South Wales, 2020,
Australia

French Office (administrative and commercial address only, closed to the public):
QANTAS AIRWAYS
15 rue des Halles
75001 PARIS
qantasfrance@mindpearl.com

Customer complaints

Our preferred method for receiving complaints is through the Qantas Customer Feedback form.

However, you can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

You can also write to us at:
Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020

For any unresolved disputes, contact the Associations of European Ombudsman (AME):
AME Conso
197 Boulevard Saint-Germain
75007 PARIS
http://www.mediationconso-ame.comOpens external site in a new window 
Phone: 09 53 01 02 69