Find out more Australian bush firefighters

Bushfire relief and recovery

Our thoughts are with those impacted by the Australian bushfires. Find out about Qantas Group relief and help make a difference.     

Find out more
Discover our inflight dining Qantas Dreamliner Premium Economy cabin with Qantas Cabin crew serving food

Onboard dining

Fly with Qantas and enjoy seasonal ingredients and larger portions than ever before, all complemented by carefully selected Australian wine. And with the addition of a complimentary snack bar, you'll arrive fuelled and ready for an adventure.

Discover our inflight dining
Explore the Gold Coast A city on the Gold Coast

The new way to explore the Gold Coast

The best way to appreciate the Gold Coast’s stunning beaches and perfect climate is by bike. Follow this plan and you’ll see all the best parts.

Explore the Gold Coast
See the list Girl snorkelling in the Great Barrier Reef with colourful corals

5 things you didn't know you could do on the Great Barrier Reef

While there’s plenty of tried and tested ways to see the coral up close, some of the most exciting things to do in this incredible ecosystem might surprise you.

See the list

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Important information

Promoter: Qantas Airways Limited (ABN 16 009 661901). Promotion Period: 15 July 2019 to 11 August 2019. Eligible Entrants: France residents aged 18 or over. How to enter: During the Promotion Period: complete the competition form. Drawing of entries: 2 September 2019. Prize: 2x adult return Economy tickets from London Heathrow to Australia on Qantas operated flights QF2 or QF10 and returning from Australia to London Heathrow on Qantas operated flights QF1 or QF9. Connecting flights to/from London Heathrow from/to Paris, Toulouse, Marseille, Nice or Lyon will be part of the prize and booked with a partner airline, British Airways. The prize is not transferrable to other persons. Terms and Conditions: View the full terms and conditions.

* Prices include taxes, fees and carrier charges payable to Qantas (exclude any amounts payable to third parties at the airport) and are based on payment at qantas.com. Prices may fluctuate if taxes or foreign exchange rates change. Fares may not be available on all flights or days. Some flights are operated by partner or subsidiary airlines. Prices are not guaranteed until payment is made. Availability is limited. Passengers booking Premium Economy may be seated in Economy on connecting flights. Check the fare rules for more details before booking. Inclusions vary between flights. All schedules subject to change, including last minute aircraft changes.

Our Corporate information:
Corporate headquarters
Qantas Airways Limited (ABN 16 009 661 901)

Postal and company address:
10 Bourke Road,
Mascot, New South Wales, 2020,

French Office:
14 rue Pierre Fontaine
75009 PARIS

Customer Complaints

Our preferred method for receiving complaints is through the Qantas Customer Feedback form.

However, you can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

You can also write to us at:
Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020

For any unresolved disputes, contact the Associations of European Ombudsman (AME):
AME Conso
197 Boulevard Saint-Germain
75007 PARIS
Phone: 09 53 01 02 69