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Booking changes and other options Manage your booking image

Manage your booking: request a flight credit or other options

If your travel plans have been impacted, find out how we can help.

Booking changes and other options
Flight Credit extensions Byron Bay, NSW, at sunset

Flight Credit flexibility

So you have more time to plan future trips, we’ve extended the expiry date on eligible Flight Credits until the end of 2022.

Flight Credit extensions
Australian travel restrictionsOpens external site in a new window Woman walking with suitcase

Travel restrictions to Australia

Only Australian citizens, residents and immediate family members can travel to Australia. Check your own government's travel advice for the latest information.

Australian travel restrictionsOpens external site in a new window

Great value, excellent service and trusted advice when you book at qantas.com

The Next 100 A history of Qantas

A century in the sky

For 100 years, Qantas has been flying our customers around the world. Now as we look ahead and celebrate the beginning of our next century, join us as we dream bigger, fly further and create a brighter future, together.

100 years as the Spirit of Australia


 

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Important information

Our Corporate information

Corporate headquarters
Qantas Airways Limited (ABN 16 009 661 901)

Postal and company address:
10 Bourke Road,
Mascot, New South Wales, 2020,
Australia

French Office:
QANTAS AIRWAYS
14 rue Pierre Fontaine
75009 PARIS
qantasfrance@mindpearl.com

Customer Complaints

Our preferred method for receiving complaints is through the Qantas Customer Feedback form.

However, you can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

You can also write to us at:
Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020

For any unresolved disputes, contact the Associations of European Ombudsman (AME):
AME Conso
197 Boulevard Saint-Germain
75007 PARIS
http://www.mediationconso-ame.comOpens external site 
Phone: 09 53 01 02 69