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Access manage your booking Manage your booking image

Manage your booking: Cancel your booking for a flight credit or other options

1. Go to Manage Booking 
2. Enter your booking reference and your last name in the relevant fields to log in
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'

I Still Call Australia Home Australian Girls and Gondwana National Choirs sing I Still Call Australia Home

Thank you to our partners Australian Girls Choir and Gondwana National Choirs for keeping our spirits up. They haven’t been able to practice together for a while but recorded this from their lounge rooms and backyards.

We can’t wait to welcome you onboard again soon, and to take you to every corner of our beautiful country: to explore, for holidays and to see family, friends and loved ones who you’ve missed over the past few months.

Read more about the network changes
Travel update
Crew at the airport

Changes to the network

All Qantas scheduled international flights are suspended until at least the end of July 2020, except flights between Australia and New Zealand, which are suspended until the end of June 2020. 

Read more about the network changes
Australian travel restrictions Woman walking with suitcase

Travel restrictions to Australia

From 9pm (AEDT) 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. Check your own government's travel advice for the latest information on all of your planned destinations and transit ports, as they are constantly being reviewed. 

Australian travel restrictions

Great value, excellent service and trusted advice when you book at qantas.com


 

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Important information

Our Corporate information

Corporate headquarters
Qantas Airways Limited (ABN 16 009 661 901)

Postal and company address:
10 Bourke Road,
Mascot, New South Wales, 2020,
Australia

French Office:
QANTAS AIRWAYS
14 rue Pierre Fontaine
75009 PARIS
qantasfrance@mindpearl.com

Customer Complaints

Our preferred method for receiving complaints is through the Qantas Customer Feedback form.

However, you can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

You can also write to us at:
Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020

For any unresolved disputes, contact the Associations of European Ombudsman (AME):
AME Conso
197 Boulevard Saint-Germain
75007 PARIS
http://www.mediationconso-ame.com 
Phone: 09 53 01 02 69