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Sustainable Aviation Fuel Let our team tell you more about how Sustainable Aviation Fuel is produced and what role it plays in achieving our emissions reduction targets.

What is SAF?

Did you know that used cooking oil can help to power the engines of some of our planes? Let our team tell you more about how Sustainable Aviation Fuel is produced and what role it plays in achieving our emissions reduction targets.

Discover deals Sydney Harbour Bridge

Qantas Passenger Perks

Unlock exclusive deals on tours and activities across Australia with your Qantas airline ticket. Book now and experience Australia with the people who know it best.

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Plan your New Zealand city break Man watching sunset in Mount Eden

A 7-day city break in New Zealand

With crystal-clear lakes, towering snow-capped mountains and rolling green fields, New Zealand’s beauty is well renowned. 

Plan your New Zealand city break
Read more on Travel Insider Qantas customer at Adelaide markets

Just got back from South Australia

Who: Kat, Silver Frequent Flyer

Highlight: “The cafés, the seafood and the fresh produce were wonderful.”

Read more on Travel Insider

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Important Information

*Prices based on payment at qantas.com. Selected travel dates (and days) apply. Other conditions apply.

Our corporate information

Corporate headquarters
Qantas Airways Limited (ABN 16 009 661 901)

Postal and company address:
10 Bourke Road,
Mascot, New South Wales, 2020,
Australia

French Office (administrative and commercial address only, closed to the public):
QANTAS AIRWAYS
15 rue des Halles
75001 PARIS
qantasfrance@qantas.com.au

Customer complaints

Our preferred method for receiving complaints is through the Qantas Customer Feedback form.

However, you can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

You can also write to us at:
Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020

For any unresolved disputes, contact the Associations of European Ombudsman (AME):
AME Conso
197 Boulevard Saint-Germain
75007 PARIS
http://www.mediationconso-ame.com 
Phone: 09 53 01 02 69