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Fly Flexible Aircraft tail

Change your travel dates as often as you need

We know plans change. Enjoy unlimited fee-free date changes and plan your next trip with confidence when you book an eligible Qantas flight by 31 July 2021 for travel until 28 February 2022. A fare difference may apply; terms and conditions apply.

Fly Flexible
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Travel restrictions to Australia

Only Australian citizens, residents and immediate family members can travel to Australia. Check your own government's travel advice for the latest information.

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Manage your booking

If your travel plans have been impacted, find out how we can help.

Booking changes and other options
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Using your Flight Credit

When you're ready to book your next Qantas flight, it's easy to redeem your Flight Credit.

How to use your Flight Credit
The Next 100 A history of Qantas

A century in the sky

For 100 years, Qantas has been flying our customers around the world. Now as we look ahead and celebrate the beginning of our next century, join us as we dream bigger, fly further and create a brighter future, together.

100 years as the Spirit of Australia

Great value, excellent service and trusted advice when you book at qantas.com


 

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Important information

Our corporate information

Corporate headquarters
Qantas Airways Limited (ABN 16 009 661 901)

Postal and company address:
10 Bourke Road,
Mascot, New South Wales, 2020,
Australia

French Office:
QANTAS AIRWAYS
14 rue Pierre Fontaine
75009 PARIS
qantasfrance@mindpearl.com

Customer complaints

Our preferred method for receiving complaints is through the Qantas Customer Feedback form.

However, you can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

You can also write to us at:
Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020

For any unresolved disputes, contact the Associations of European Ombudsman (AME):
AME Conso
197 Boulevard Saint-Germain
75007 PARIS
http://www.mediationconso-ame.comOpens external site in a new window 
Phone: 09 53 01 02 69