Skip Global Header to Content
Qantas
https://cdn.qantashotels.com/qantashotelsui/static/media/baggage.1db163bd.svg
Login to access incredible deals for members!
Qantas
Not a member? Join now
Manage BookingsHotelsDestinationsHotels DealsExclusive OffersAirbnbContactPrivacy & SecurityTerms of useFAQs
https://cdn.qantashotels.com/qantashotelsui/static/media/baggage.1db163bd.svg
Login to access incredible deals for members!

Frequently Asked Questions

Can't find the information you're after? Browse our Qantas Hotels FAQs for more help.
Popular topics
Booking QuestionsQantas Frequent Flyer CustomersPayments and ChangesDeposit PayChanges and CancellationsGeneral Enquiries and FeedbackVouchersCredit Vouchers

Booking Questions

Qantas Frequent Flyer Customers

Payments and Changes

Deposit Pay

Cancellations and Amendments

Assistance with your booking query

Qantas Holidays

Changes and Cancellations

General Enquiries and Feedback

Vouchers

Credit Vouchers

Can't find the answer to your question?
Something Urgent?

Something Urgent?

Need help with your Qantas Hotels booking. Check out how you can get in touchContact us
Are you a supplier?

Are you a supplier?

Do you want to list your hotel with Qantas Hotels. Reach out to our team to find out how.Contact us
Qantas Frequent Flyer

Qantas Frequent Flyer

To check your points balance or update your details, you can access your Qantas profile online here. Make sure you have your Frequent Flyer number and Pin ready to login.Contact us
Important information
Qantas QFF Logo
You must be a Qantas Frequent Flyer member to earn and redeem points. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. 
^ Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 value unless otherwise specified, for hotel stays booked through qantas.com/hotels, except Classic Hotel Rewards and Airbnb bookings. Points Club members will earn 25% more Qantas Points, and Points Club Plus members will earn 50% more Qantas Points. Qantas Points will be credited to your account at least 8 weeks after check-out. Qantas Points may be earned by the member in whose name the booking is made. Members will not be able to earn points on additional charges paid to the accommodation provider for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable).  
* Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through qantas.com/hotels or holiday packages through qantas.com/holidays, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, MasterCard or American Express). Points Plus Pay is not available for Classic Hotel Rewards.  View full terms and conditions here
± 30% better value is based on the value of a Point when using Points Plus Pay for Qantas Hotels bookings through qantas.com/hotels as compared to the value of a Point using Points Plus Pay for Qantas Hotel bookings made prior to February 2022. 30% better value only applies to the points component of the booking and excludes Classic Hotel Rewards.  
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions. 
Qantas Business Reward Logo** Businesses earn 1 Qantas Point per AU$1 spent on eligible Qantas Hotels worldwide. Eligible Qantas hotels excludes Classic Hotel Rewards. A business must be a Qantas Business Rewards Member to earn Qantas Points for your business. Qantas Points are not earned on any amounts payable directly to the hotel.  Conditions apply
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
Hotel ratings and reviews provided byTrip-Advisor Logo
Qantas

Hotels

HotelsDestinationsHotels DealsExclusive OffersAirbnb
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.We pay respect to Elders past, present and emerging.
Privacy & Security
Qantas Airways Limited ABN 16 009 661 901