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Booking Terms and Conditions

Qantas Group Accommodation Pty Ltd ABN 32 152 774 457 ('Qantas Hotels') is a wholly owned subsidiary of Qantas Airways Limited. Your booking is being made through Qantas Hotels.

Qantas Hotels is not itself a tour, event, activity, car rental or accommodation provider. Goods and services are not provided by Qantas Hotels and are provided by other service providers as set out in your booking. Qantas Hotels is acting as agent for the service provider and your agreement is made with that other service provider and not with Qantas Hotels. You should obtain and read the applicable service provider’s terms and conditions as they may limit or exclude liability in respect of death, personal injury and loss or damage to your property.

In some cases Qantas Hotels uses a third party intermediary, or additional agent, to facilitate your booking with the service provider. Your booking may reference this third party as the booking agent.

Please read these Booking Conditions carefully as they apply to each traveller included in bookings for land content. If you do not agree to these Booking Conditions you must not use this service.

In these Booking Conditions:

"land content" refers to non-airfare components such as activities, accommodation and car hire.

"service provider" means the person or entity that will provide the land content to you.

  1. Bookings with hotels

    All land content offers are subject to availability.

    1. The maximum number of travellers in a single booking is 9 adults and 9 children/infants, depending on the hotel selected. Hotels may require photo identification at check in and proof that the guest checking in is over 18 years old.
    2. A maximum of 1 room per booking can be accepted. If you wish to book more than one room you will need to make 2 or more separate bookings.
  2. Changes or Cancellations by you to your hotel booking

    If you want to cancel or change any details of your booking, you must contact the Hotels Customer Helpline- click here for contact details. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that:

    1. bookings at certain service providers, or in certain time periods, or for certain room types cannot be cancelled or changed;
    2. some service providers may permit cancellations or changes but this may involve that accommodation provider imposing a charge; and
    3. the change and cancellation conditions will be available on the relevant property details page and through the booking process, which you access prior to finalising a booking.

    If you fail to cancel a booking and do not check-in in accordance with the booking made, you will be charged for up to the full amount of the booking made.

    Any refund amount due to you will be debited to your original form of payment within 14 days of your call.

    If a Member has redeemed Qantas Points for all or part of a booking and is eligible for a refund in relation to that booking, the Member can elect whether they receive that refund (less any applicable fee) in cash, Points, or a combination of cash and Points. However, the number of Points or the cash amount refunded in such circumstances cannot exceed the number of Points originally used or the cash amount originally paid in respect of the booking

  3. Requirements upon Check-in:

    We do not provide your credit card details to any service provider and as such you will be required to provide a credit card imprint or equivalent at check-in to cover incidental charges.

    The person registering at check-in must be at least 18 years of age.

    In addition, to eliminate identity fraud, the service provider will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the service provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. This identification information may be supplied to us by the service provider.

  4. Specific Assistance and Requests

    If you require specific assistance, for example you travel with a guide dog, hearing or mobility dog or you require a cot or other specialised equipment, please ensure that you enter these details as a special request during the booking process. Qantas Hotels will pass your special request to the service provider but cannot guarantee your request will be met.

  5. Product Descriptions

    Descriptions featured are based on information provided by service providers. Any facilities shown as included are subject to change by the service provider. Qantas Hotels does not guarantee any particular standard or class of accommodation or other service provided by a third party.

    Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs may show places in the geographic areas and these are not necessarily included in the booking price. Hotel room photographs are representative only, actual rooms occupied may vary in decor and inclusions from those shown. Images may be supplied courtesy of third parties such as tourist bureaus, hotels and tour operators.

  6. Health and Immigration

    You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries you visit or transit through. For international travel, each person must carry a valid passport (with the required validity period) at all times. Qantas Hotels will not accept responsibility for your failure to ensure that you have correct travel information and all required documents and approvals.

  7. Destination Passenger Enquiries

    Qantas Hotels makes no representation as to the safety, conditions or other issues that may exist at any destination. You should obtain travel advice before booking and travel. For international destinations, check the Department of Foreign Affairs and Trade’s Travel Advisories on www.smartraveller.gov.au.

  8. Contact Information

    It is essential to ensure that you or the person making your booking advises Qantas Hotels of an email address and telephone number where you can be reached if necessary before and after your departure. We may leave messages for you on the number/s you provide.

    If any part of your booking is changed, for example, if a service provider overbooks hotel accommodation, or one of the land content components you have booked becomes unavailable, we will use reasonable endeavours to notify you.

  9. Not Included in Price of Holiday

    The cost of anything not specifically included in a booking is at your expense.

  10. Booking Arrangements

    Each traveller booked is deemed to have accepted these Booking Conditions. If you make a booking on behalf of another person you must bring these Booking Conditions to that person’s attention.

    No variation to the Booking Conditions will be effective unless made in writing by Qantas Hotels.

    All communications from us will be communicated to the email address or phone number/s listed in your booking. We may leave messages for you on the number/s you provide.

  11. Limit of Liability

    Qantas Hotels acts as the agent of the service providers. Responsibility and liability for any loss or damage relating to accommodation and other related services provided as part of or in connection with your booking, including without limitation land content, rests with the service provider and is governed by that service provider’s terms and conditions.

    To the extent permitted by law, Qantas Hotels excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer of goods or services by Qantas Hotels on behalf of service providers, or in connection with the supply of such goods or services.

    Consumer legislation such as the Competition and Consumer Act 2010 (Cth) in Australia and other legislation elsewhere may provide you with certain rights in relation to your booking. Except to the extent permitted by law, nothing in these Booking Conditions is intended to exclude or modify those rights.

  12. Events Beyond our Control

    Unless otherwise required by law, Qantas Hotels does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident or failure of machinery or equipment not under Qantas Hotels' custody or control, or industrial action.

  13. Governing Law

    These Booking Conditions are governed in all respects by the laws of New South Wales, Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any applicable law which is expressly inconsistent with this.

  14. Reviews

    We may invite you to submit content to us regarding your experiences with a service provider. If you submit content to us then you agree to the following terms and conditions:

    (a) you grant us and our related bodies corporate (as defined in the Corporations Act 2001) a world-wide, perpetual, royalty free, sub-licensable and irrevocable licence to use, modify, delete, perform, display, copy and translate use, publish, modify, replicate, retain and translate that content. That right applies to any content you submit by whatever means (including email, web postings, ordinary post or otherwise);

    (b) you must not provide any content containing the intellectual property of a third person that you have no right to use;

    (c) you agree to Qantas Hotels using the name you submit with your content for the purposes of attribution, however Qantas Hotels may or may not attribute authorship at its absolute discretion;

    (d) Qantas Hotels has absolute discretion to determine whether it will publish your content, or any part of your content;

    (e) you agree that Qantas Hotels has no liability or responsibility for the content you provide;

    (f) you will not provide any content that is offensive, pornographic, threatening, defamatory, false or falsely attributed, misleading, or that would result in the contravention of any local, state, national or international law; and

    (g) you will not provide any content containing advertising, promotional material or commercial messages.

    If you breach these terms and conditions then you will be solely liable for any damage, claims or loss suffered by Qantas Hotels as a consequence.

  15. Privacy Policy

    Qantas has a Privacy Policy that it applies to all personal information it collects from you. Please read the Privacy Policy, as it will apply to any personal information we collect from you.

  16. Qantas Frequent Flyer

    If a Member has redeemed Qantas Points for all or part of a booking, the terms and conditions terms and conditions of the Qantas Frequent Flyer Program will apply

  17. Earning and redeeming of Qantas Points

    You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Join now. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

    *Members will not be able to redeem points for additional hotel charges for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Minimum night stays and blackout dates may apply. Qantas Frequent Flyers can earn 3 Qantas Points per AU$1 spent on eligible Qantas Hotels worldwide. Eligible Qantas Hotels include all Qantas Hotels, except Classic Hotel Rewards (Classic Rewards). A Classic Hotel Reward must be booked using Qantas Points only. Qantas Classic Hotel Rewards are non-refundable. See full terms and conditions.

  18. You acknowledge that a third party shall be treated by any tax authority as the supplier to you of your booking for Value Added Tax purposes as applied by directive 2006/112/EC.

Qantas Group Accommodation Pty. Limited
ABN 32 152 774 457
Address: c/- Qantas Airways Limited
10 Bourke Road, Mascot, NSW 2020, Australia