Travel updates

Check this page for issues which may affect your flight or booking with us. We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media room for the latest information.

Flights to and from mainland China

In response to the current coronavirus infection originating in Wuhan, China, Qantas is offering flexible options to customers booked to travel to/from/via mainland China between 24 January and 31 March 2020 (inclusive).

These options will also cover customers travelling to/originating from mainland China on another carrier who hold a separate Qantas ticket for travel within domestic Australia or trans-Tasman.

Customers with tickets issued on or before 24 January 2020 who no longer wish to travel currently have the option to rebook their flight, cancel their ticket and retain its value in credit, or cancel their flights for a full refund. Change and cancellation fees will not be charged to these customers. Please contact your original booking agent for assistance.

Qantas flights to China are currently operating as normal and we will continue to monitor the situation. If there are any changes to your flight you will be contacted directly. Please visit the Manage My Booking section of our website to ensure your contact details are up to date.

Please contact Qantas Customer Support or your travel agent for more details: https://www.qantas.com/au/en/support/contact-us.html

Solomon Islands measles vaccination travel advisory

Following outbreaks of measles in the region, the Solomon Islands Government has issued a Travel Advisory, requiring visitors from countries including Australia, and Solomon Islands residents travelling to Australia and other destinations, to show proof of vaccination.

From 28 December 2019, to enter the Solomon Islands you will need to show proof you have been vaccinated against measles at least 15 days prior to your arrival. Please bring your official vaccination record with you in your carry-on bag. Travellers without evidence of vaccination may need to undergo a medical examination

Read more on the Australian Government's Smartraveller website.

Travelling with an Apple MacBook Pro

Information on the recall of a limited number of Apple Retina 15 inch MacBook Pros, sold between September 2015 and February 2017, is available on the product-safety-recall-15-inch-macbook-pro.pdf  and on Apple Support. Affected devices must be carried in cabin baggage and switched off for the duration of the flight. Devices that have had their battery replaced by either Apple or an Authorised repairer, may be carried without restriction.

New visa requirements for New Zealand

For travel from 1 October 2019, the New Zealand Government requires some visitors and transit passengers to have a New Zealand Electronic Travel Authority (NZeTA).

Changes to USA Electronic System for Travel Authorisation (ESTA)

U.S. Customs and Border Protection has announced changes to the Electronic System for Travel Authorisation (ESTA) processing timeframe for travellers to the United States.

Customers travelling to the United States must apply for an ESTA no later than 72 hours prior to flight departure. Applicants who apply less than 72 hours before travel risk not having an approved ESTA prior to departure and will be unable to travel on their scheduled booking to the USA.

Under the Visa Waiver Program, citizens of certain countries including Australia can travel to the United States for stays of 90 days or less without a visa, provided they meet eligibility requirements and obtain an ESTA prior to travel.

Previously, eligible travellers were able to obtain an ESTA any time prior to travel to the USA, however customers are advised that real-time approvals will no longer be available and they should apply as early as possible, ideally at the time of booking their trip.

ESTA applications will continue to be submitted via the official government website.

Enhanced security checks at Manila Ninoy Aquino airport

The Australian Government has recently mandated additional screening checks at both check-in and at boarding gates for flights between Manila and Australia.

At check-in, all Qantas passengers will be required to present their checked baggage for inspection by security personnel. To make your check-in experience as smooth as possible, please do not plastic wrap or lock your checked baggage.

Furthermore, an additional check of liquids, aerosols and gels will be conducted at the boarding gate so please ensure you are not carrying items over 100ml when boarding your flight.

Please keep this in mind when planning your travel as you may need to allow extra time for security screening and to pass through the airport.

New electronic customs declaration for Bali

Qantas and Jetstar passengers flying to Bali are now required to to complete an Electronic Customs Declaration (ECD) form online. The form is available via cngurahrai.beacukai.go.id/ecd and can be completed as early as two days prior to arrival.

Qantas, Jetstar and other airlines will no longer distribute Customs cards on flights to Bali. 

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