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Check this page for issues which may affect your flight or booking with us.
Check the latest government travel requirements for your origin, destination and any transit cities to ensure you’re eligible to travel.
Last updated: 31 January 2023
Our international operations have returned to normal following the recent flooding at Auckland Airport.
If your flight has been impacted, we'll notify you using the contact details provided in your booking.
For the latest information for travellers, please visit Auckland Airport websiteOpens external site. Please note, severe weather warnings remain in place for parts of Auckland.
We’re also offering flexibility for those who no longer wish to travel. For flights to and from Auckland departing up to and including Wednesday 1 February 2023, we’re offering fee-free date changes when you rebook your flight (up to 10 days from date of travel, subject to availability) or request a travel credit. A fare difference may apply.
If you booked directly with Qantas, visit Manage Booking to make changes to your booking.
If you booked through a Travel Agent, please contact your agent directly.
From 5 January 2023, all travellers aged 12 and above departing from China, including Hong Kong SAR and Macau SAR, are required to provide evidence of a negative COVID-19 test result, taken within 48 hours of departure. Exemptions apply for transiting passengers and for medical reasons.
See more information on travel to Australia.
The Civil Aviation Authority of Thailand has advised that passengers are no longer required to show proof of COVID-19 vaccination when travelling to Thailand.
See more information on travel to Thailand.