Travel updates

Last updated: 25 June 2025

We’re closely monitoring the situation in the Middle East. 

We have a number of flight paths that we utilise for our flights to Europe, and we proactively alter these where required based on factors including weather and security.

Qantas services between Australia and Europe scheduled to depart on Wednesday 25 June 2025 are operating as planned:

• QF1 Sydney to London via Singapore, 
• QF2 London to Sydney via Singapore, 
• QF6 Rome to Sydney via Perth,
• QF9 Perth to London,
• QF10 London to Perth, and
• QF33 Sydney to Paris via Perth.

There are no scheduled flights from Perth to Rome or Paris to Perth on Wednesday 25 June.

We’ll contact you directly if there are any changes to your flights. There’s no need to make any changes to your booking at this time. 

We're offering additional flexibility if you've booked a flight through Qantas to, from or via Dubai, that is operated by Emirates, for travel up to 27 June 2025.

If you wish to change your booking or no longer wish to travel, we're offering a fee-free refund, Flight Credit or fee-free date change for flights booked before 23 June for travel to 27 June 2025.

If you've booked directly with Qantas, contact us on 13 13 13 within Australia, or contact your local Qantas office if you're outside of Australia, for assistance.

If you’ve booked through a Travel Agent, please contact your agent directly for assistance.

If you've booked a flight through Qantas that has been cancelled, contact us for your options, including a refund. 

We're offering additional flexibility if you've booked a flight to Iraq, Lebanon or Israel, for travel up to 31 July 2025.

If you wish to change your booking or no longer wish to travel, we're offering a fee-free refund, Flight Credit or fee-free date change for flights booked before 23 June for travel to 31 July 2025.

If you've booked directly with Qantas, contact us on 13 13 13 within Australia, or contact your local Qantas office if you're outside of Australia, for assistance.

If you’ve booked through a Travel Agent, please contact your agent directly for assistance.

Last updated: 11 June 2025

Following an extensive and careful review of the Singapore-based low-cost carrier, Jetstar Asia (3K), the difficult decision has been made to permanently close the intra-Asia airline from 31 July 2025.

Jetstar Asia's (3K) business has been increasingly challenged in recent years by rising supplier costs, high airport fees, and intensified competition in the region.

The closure of Jetstar Asia only impacts the 16 intra-Asia Pacific routes operated by the airline from its base in Singapore. There's no impact to any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights.  There's also no impact to any Qantas operated flights.

Jetstar Asia (3K) flights will continue to operate until 31 July 2025 on a progressively reduced schedule. 

If you have an upcoming Qantas international booking which includes a Jetstar Asia (3K) operated sector from or to Singapore that's impacted, we'll contact you directly regarding your options, including a full refund.  

There is no need for you to do anything at this time. If your flight is impacted, we’ll notify you by SMS and email using the contact details provided in your booking or via your Travel Agent. You can also check your flight details through the Qantas App or via Manage booking online. For real-time updates, see Flight Status.

If you aren't contacted with any schedule changes, your original flight will operate as planned, and there is no action needed.

Last updated: 19 December 2024

Due to terminal upgrades at Sydney International Airport (T1), access to Gates 24-26 may be restricted until boarding commences. Passengers should check the flight information display screens and only proceed to the gate when your flight number is displayed for boarding.