Travel updates

Check this page for issues which may affect your flight or booking with us, including information on Government requirements for travel.

We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media roomOpens external site for the latest information.

Before booking, ensure you check the latest Government travel requirements outlined below, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.

Last updated: 30 November 2020

Coronavirus information

We're continuing to monitor the situation closely and review our flights based on the advice of the World Health Organisation, Centre for Disease Control and Australia’s Chief Medical Officer.

If there are any changes to your flight, we'll be in contact. We're also offering flexible options to customers affected by travel restrictions. Find out more information on options for changing your flights.

For the latest information, visit Coronavirus travel updates.

Travel between New Zealand and Australia

Travel from New Zealand to selected states in Australia

The Australian government has announced a Safe Travel ZoneOpens external site in a new window with New Zealand.

To book a flight, you must have spent at least 14 days in New Zealand prior to your date of travel, and not have been in an area designated as a COVID-19 hotspot. The Australian Government is defining a hotspot using a three-day rolling average of three locally acquired cases per day.

You must also present an Australian Travel Declaration Opens external site in a new windowat check-in confirming that you've been in New Zealand 14 days before your date of departure.

Before booking, ensure you check the latest New ZealandOpens external site in a new window and AustralianOpens external site in a new window government travel requirements.

Find out more about travel between New Zealand and Australia.

Travel from Australia to New Zealand

If you're travelling from Australia to New Zealand restrictions remain in place.

Ensure you meet the Australian GovernmentOpens external site in a new window requirements to depart Australia and the New Zealand GovernmentOpens external site in a new window requirements to enter New Zealand.

If you're eligible for travel, the following requirements apply:

Before booking your flight, visit the Manage Isolation Quarantine GovernmentOpens external site in a new window website to register for a Managed Isolation Allocation System Voucher, which will be required at check-in. You'll have to quarantine for 14 days upon arrival in New Zealand.
Note: there's a hotel quarantine cap in New Zealand and if you're unable to secure a hotel voucher, you'll need to defer your travel plans.
You are not transiting from an international flight.

Find out more about travel between Australia and New Zealand.

Note: Qantas International Lounges are currently closed in Sydney, Auckland and Christchurch.

Travelling within Australia

Some Australian states and territories have introduced new measures, including additional health and safety protocols, in response to Coronavirus that may impact interstate travel.

Before travel, ensure you check the latest government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.

State and Territory Government travel restrictions
State or Territory	Travel updates and entry requirements
Australian Capital Territory	COVID-19 updatesOpens external site in a new window Travel documentationOpens external site in a new window
New South Wales	COVID-19 updatesOpens external site in a new window Travel to and from South AustraliaOpens external site in a new window
Northern Territory	COVID-19 updatesOpens external site in a new window Travel documentationOpens external site in a new window
Queensland	COVID-19 updatesOpens external site in a new window Travel documentationOpens external site in a new window
South Australia	COVID-19 updatesOpens external site in a new window Travel documentationOpens external site in a new window
Tasmania	COVID-19 updatesOpens external site in a new window Travel documentationOpens external site in a new window
Victoria	COVID-19 updatesOpens external site in a new window Face coverings mandatory on flights
Western Australia	COVID-19 updatesOpens external site in a new window Travel documentationOpens external site in a new window

Travelling to Australia from overseas - excluding from New Zealand

The Australian GovernmentOpens external site in a new window has implemented immigration measures which allow only Australian citizens, residents and immediate family members to travel to Australia. The government has also advised that all new arrivals are required to self-isolate for 14 days.

Before travelling to Australia, you must complete the Australian Travel DeclarationOpens external site in a new window at least 72 hours before departure and present a copy of your confirmation email at check-in.

If you're travelling to Australia, check your own government's travel advice for the latest information on all of your planned destinations and transit ports, as they are constantly being reviewed.

Travelling from Australia

Ensure you check current Australian travel alertsOpens external site in a new window for the latest information when you’re leaving Australia.

Travel to the UK

Essential information to enter the United Kingdom

The United Kingdom is taking steps to help stop the spread of COVID-19.

To protect your health and others’, everyone must complete an online passenger locator formOpens external site in a new window before departure from Australia. You’ll need to complete this form online and submit it to the United Kingdom Home Office before arriving at the airport for your flight. Then, present your travel approval at check-in, and on arrival in the United Kingdom.
You may be required to self-isolate for 14 days on arrival. Check the exempt countries listOpens external site in a new window immediately before you travel as this list can change at short notice.
It is a legal requirement that you wear a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offence and you could be fined. Visit gov.uk/uk-border-controlOpens external site in a new window for detailed public health advice and requirements for entering the United Kingdom.

Travel to New Zealand

If you're travelling from Australia to New Zealand restrictions remain in place.

If you are eligible for travel, the following requirements apply:

Before booking your flight, visit the Manage Isolation Quarantine Government websiteOpens external site in a new window to register for a Managed Isolation Allocation System Voucher, which will be required at check-in. You'll have to quarantine for 14 days upon arrival in New Zealand.
Note: there's a hotel quarantine cap in New Zealand and if you're unable to secure a hotel voucher, you'll need to defer your travel plans.
You are not transiting from an international flight

Visa requirements

The New Zealand government requires some visitors and transit passengers to have a New Zealand Electronic Travel Authority (NZeTA).

ApplyOpens external site in a new window for your NZeTA at least 72 hours before departure through the official mobile app or website.
Visit Immigration New ZealandOpens external site in a new window to find out if you require a visa for your travel.

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Travel to Taiwan

Between 1 December 2020 and 28 February 2021, all international arrival and transit passengers, regardless of nationality or visa status, will need to provide a negative COVID-19 PCR-test result issued within three business days before boarding their flight to Taiwan.

From more information check the latest travel alerts when travelling from Australia.Opens external site in a new window

Brexit transition

Travel requirements to the European Union and other European nations will change from 1 January 2021. To prepare for your travel to Europe, visit the official UK government site Brexit TransitionOpens external site in a new window.

Solomon Islands measles vaccination travel advisory

Following outbreaks of measles in the region, the Solomon Islands Government has issued a Travel Advisory, requiring visitors from countries including Australia, and Solomon Islands residents travelling to Australia and other destinations, to show proof of vaccination.

From 28 December 2019, to enter the Solomon Islands you'll need to show proof you have been vaccinated against measles at least 15 days before your arrival. Bring your official vaccination record with you in your carry-on bag. Travellers without evidence of vaccination may need to undergo a medical examination.

Read more on the Australian Government's SmartravellerOpens external site website.

New Bali electronic customs declaration form

Passengers flying to Bali are required to complete an Electronic Customs Declaration (ECD) formOpens external site in a new window online. The form can be completed as early as two days before arrival.

Customs cards will no longer be handed out on flights to Bali.

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