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Take measures to protect yourself online

The cyber safety of Qantas Frequent Flyers is a priority for us. We take active, quality measures to help our members keep safe online and also encourage our members to do what's possible to protect their account and personal information, as well as Qantas Points. The guide below will help you identify threats and protect yourself online.

What’s phishing?

'Phishing' is when scammers try to trick you into sharing information that can be valuable to them, including passwords, PINs, personal information and credit card details.

Phishing emails are the most common for Frequent Flyers, but you might also be targeted with a fake SMS, social media post or even a voice call. Phishing emails might use your name and try to appear authentic by replicating Qantas logos, company information and other familiar materials.

Protect yourself from phishing scams No Description

Our top tips for protecting your account

Spot if it's a trick

Tell-tale signs of a 'phish' include poor grammar, spelling errors, suspicious links or attachments, urgent or enticing language, and altered email addresses or sender names. Look out for additional numbers or little variations. Take a look at some recent scams.

If you're suspicious, don't click

If you're not 100% sure something is genuine, don't click on any links or download any attachments. Genuine Qantas offers can usually be found on our website - or check with the Qantas Frequent Flyer Service Centre. Remember, Qantas will never ask you to email details of your bank account, credit card, PIN or passwords.

Give '2FA' the tick

With Two-Factor Authentication (2FA), we check if it's really you trying to access your account by asking for a verification code sent to your registered email address, mobile number or Authenticator App. Alternatively, you can answer security questions. To set up 2FA, log into your Profile and go to 'Personal Information'. For more on 2FA, read our FAQs.

The cyber safety checklist

When it comes to staying safe online, the more of these habits you keep, the better.
 

Keep your computer's security software up to date

Install updates when they become available - manually or automatically.

Take advantage of all available security

Set up 2FA and auto-lock after periods of inactivity. Log out of accounts and close browser windows when finished.

Use strong passwords and PINs

Create unique ones for each site - avoid easy-to-guess PINs like 1234, birthdays and postcodes. Don't share or write them down and change them frequently.

Be careful of what you share online 

Avoid posting your personal information and booking details on social media, including sharing pictures publicly of your ticket or boarding pass.

What to do when you have:

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Noticed suspicious activity on your Frequent Flyer account?

  • Call the Qantas Frequent Flyer Service Centre immediately on 13 11 31
  • Change your PIN for all accounts and sites where you use that PIN
  • Check other accounts for suspicious activity and if you notice any, contact the company or service immediately.

Need extra help reducing the harm of cyber-crime?
You can access free advice and support from IDCARE if you think your personal identity or information has been put at risk.

Call 1800 595 160

Visit www.idcare.orgOpens external site

Qantas Frequent Flyer membership card

Lost your Qantas Frequent Flyer membership card?

  • Call the Frequent Flyer Service Centre on 13 11 31 or email frequent_flyer@qantas.com.au
  • You can access your digital membership card via the Qantas App. To view, go to 'My QFF', then tap on the card icon on the top right-hand corner of the screen.

Do you use Qantas Travel Money?
If your membership card has Qantas Travel Money set up on it, you can temporarily lock a lost card or block and cancel a stolen card by logging in at qantasmoney.comOpens external site or via the Qantas Money app and navigating to the Card Settings tab.

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Locked out of your Qantas Frequent Flyer account?

Call the Frequent Flyer Service Centre immediately on 13 11 31.

Frequently Asked Questions