The security of your Frequent Flyer membership account is important and we're committed to protecting your personal details. You also have an important role to play in security. To help secure your account here's some simple steps you can take to protect yourself online and beyond.
Security tips for your Frequent Flyer details
- Don't share your PIN or write down the number. Remember, your Qantas Points are valuable and should be treated like cash.
- Change your PIN regularly and avoid easy-to-guess numbers like birthdays, telephone or street numbers.
- Setup your account with secure Two-Factor Authentication (2FA) methods including Time-based OTP (TOTP) and Custom Security Questions by going to your “Profile” page on qantas.com.
- Report any suspicious account activity immediately to the Frequent Flyer Service Centre.
- Keep your personal details up-to-date so we can easily contact you if we need to.
- Report lost or stolen membership cards to the Frequent Flyer Service Centre as soon as you become aware.
Security tips for your Qantas Business Rewards details
- Don't share or write down your password.
- Change your password regularly and avoid easy-to-guess words.
- Keep your details up-to-date so we can easily contact you.
- Report any suspicious account activity immediately to Qantas Corporate Sales.
Security tips for your general computer use
- Keep your computer safe - use up-to-date security software and install updates when they become available. Turn on automatic updates so all of your software remains up-to-date.
- Reduce the risks to your computer - don't open emails from unknown contacts or visit websites that aren't trusted. Be aware of the links you click on within emails.
- Always log out of your Frequent Flyer or Qantas Business Rewards account after your session and close the browser window if you're using a shared computer.
- Be aware of your computer's security settings and ensure they meet your needs. Speak to your internet provider if you need advice on the recommended level of security.
- Before you dispose of your old computer, remove all traces of your personal data.
Security tips for your smart phone
- Put a password on your device; a PIN on your SIM card; and set your device to automatically lock after a few minutes of inactivity. Your PIN will then be required to unlock your device.
- Encrypt your data if your device allows this - encryption secures your data if your device is lost or stolen
Following these simple steps will help protect your personal details and assist in keeping your Frequent Flyer and Qantas Business Rewards account secure.
For further information and the latest advice about protecting yourself online, visit the Australian Government's Stay Smart Online website.
For details on how we protect the privacy of your information see our privacy and security policy.
Passwords and PINs protect your personal information against unauthorised access. That’s why it’s so important to use strong combinations of letters, symbols and numbers to protect your privacy.
- Passwords and PINs should be kept secret, difficult to guess and be more than 10 characters long. You should also use a mix of upper and lower case letters, numbers and symbols. Also, try creating a unique password for each site to help protect your accounts in case your password is compromised.
- Did you know that criminals use automated software that can guess thousands of passwords per minute? That’s why it’s important that you don’t use recognisable words or names in any language, repeated characters, personal information and anything you have previously used.
- A great way to remember your password is to think of a phrase and then change some of the characters to make it a strong password. For example: 'I like Australian red wine' can be modified to Ilike0zzieR3dwine. For more tips on remembering strong passwords, visit www.staysmartonline.gov.au.
- Just like passwords, PINs need to be strong and unique to you. PINs should be a random mix of numbers, letters and characters. You should avoid using obvious patterns like 1234, postcodes, birthdays or other significant dates and numbers.
- Remembering all of your passwords or PINs can be tricky. That’s why installing a password manager could be an option. This handy piece of software generates and remembers secure passwords. However, one disadvantage is that if the password manager is breached, all your information is accessible.
- The first step is to change your password for all sites or accounts where you use that password. Depending on the circumstances, you may also need to contact your financial institution or other services. If you believe your personal information has been put at risk, you can contact IDCare on 1300 432 273 or via www.idcare.org for support.