Schedule of Fees

Find out about our booking, payment and change service fees.

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When fees do not apply

Fees may not apply if you're entitled to a refund or flight change under applicable local law or the Conditions of Carriage due to a cancellation, delay or schedule change.

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Payment fees

A payment fee per ticket per card is charged for bookings made in Australia by credit card, charge card, debit card, prepaid cards or PayPal unless an exception applies.

Current fee schedule

The payment fee is calculated as a percentage of the all inclusive fare as follows: 

Card payment fees
Payment type Payment fee
Debit and pre-paid Mastercards, including Qantas Money® 0.30%
Debit and pre-paid Visa cards 0.44%
Mastercard credit card 0.89%
Visa credit card 1.01%
American Express 0.89%
Diners Club 1.01%
PayPal 0.69%
Zip 1.5%
Other debit and credit cards eg JCB, Discover, non-Qantas issued UATP cards 1.01%

The payment fee will be rounded up to the nearest 10 cents for each ticket.

Fees are capped at a maximum per ticket, per card of $22 for domestic and trans-Tasman bookings and $120 for international bookings.

Payment options that don't incur the payment fee:

  • PayID
  • BPAY for bookings made at least 7 days before departure;
  • UATP cards issued by Qantas; or
  • Flight Credits.

For Points Plus Pay - Flights booking, a payment fee applies unless you pay using POLi or choose to redeem entirely in points. 

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Booking Fees

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations as well as web chat, sms and selected social media channels in some countries. The following fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.

Booking fees per passenger by fare type in Australia
Fare type - Australia Fee per passenger per booking
Domestic A$45
Trans-Tasman A$45
International A$77
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Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat, sms and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Fees that apply to change a booking, per passenger
Fare type Fee per passenger per booking
Australian Domestic - booked through Qantas Contact Centres A$10
Australian Domestic - booked through Qantas airport locations and Group Sales A$45
Australian trans-Tasman  A$45
Australian International A$77
New Zealand trans-Tasman - originally booked through Qantas Contact Centres NZ$10
New Zealand trans-Tasman  NZ$45
New Zealand International NZ$77
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Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions.

Fees that apply to refund additional baggage in Australia
  Fee per passenger per booking
Amount Qantas Points
Additional baggage allowance A$80 5,000
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Flights

Important information

Disclaimer: ^ Includes GST.

Disclaimer: + Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.

Disclaimer: ~ Heritage Bank Limited (AFSL 240984) (the Issuer) issues Qantas Travel Money under arrangements between it, Qantas Airways Limited (AFSL 261363) and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas Travel Money.