Will I Miss Out on Points if I Forget to Enter my Qantas Frequent Flyer Number When I Book?

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In our ongoing series, we unpack some of the most common myths and misconceptions about the Qantas Frequent Flyer program so you can make the most of every point.

Flown half way around the world with Qantas or a partner airline, returned home and realised that you forgot to attach your Frequent Flyer number to your booking? It’s happened to all of us.

But there’s good news: just because you didn’t enter your Frequent Flyer details at the time of making your travel plans doesn’t mean you’re ineligible for the points and Status Credits you’ve earned*.

In fact, you have up to 12 months from the moment you take a flight to visit qantas.com and complete the “Claim Missing Points” form, earning you points on eligible Qantas flights as well as for flights with partner airlines and OneWorld alliance members. Just make sure you have all your essential boarding pass details handy, including flight numbers, airline codes, your class of travel and dates of travel.

The number of points and Status Credits you will earn varies depending on the airline you fly with, the distance you fly, the class you fly and the type of ticket you book.

If the name on your airline ticket matches the name on your Frequent Flyer account, the missing points will be credited to your account within two weeks of submitting the claim. Once you’ve made your claim, come back to qantas.com to check your Activity Statement to see when points and Status Credits have been added to your account.

There are some instances, however, when slight differences between the name on your tickets and your Frequent Flyer account make point automation tricky. In these cases you won’t be able to head online and use the Claim Missing Points service but you can talk to someone at the Frequent Flyer Service Centre. Hold on to all your original boarding passes (or contact the airline you flew with to get a proof of embarkation letter), as well as a copy of your e-ticket to confirm you actually got on the plane and are entitled to missing points and watch you points balance soar.

SEE ALSO: How Do I Keep My Qantas Points Active?


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