Contact us

Here's how to get in contact with us, 24 hours a day. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more.

Ways to get in touch

Global customer service contacts

Find your local Qantas contact details. Simply choose the region you're enquiring from:


Contact details for Australia
Qantas area              Contact Opening hours

Qantas Customer Service Australia

Call 13 13 13

24 hours, 7 days a week

Call us from anywhere in Australia for flight, arrival and departure enquiries.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.

Booking help

In addition to making bookings on, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through selected social media channels in some countries. There is no booking fee when you book your flights on (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.

If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service.

Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.

Complaints, claims and compliments

Whether it’s about a complaint, compliment of claim, we’re here to help.

Submit your feedback working on laptop

Customer Care feedback form

If you need to submit a complaint, compliment or claim you can contact us using our online form.

Submit your feedback
Submit a complaint airport staff member

Our complaints process

Find out about our complaints process, including how to make a complaint and what to expect.

Submit a complaint
Global Frequent Flyer contact info Women in Qantas lounge

Frequent Flyer members

Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more.

Global Frequent Flyer contact info
Get in touch with a department Qantas 787 Dreamliner with staff on tarmac

Corporate contacts

Looking to contact a department in the Qantas Group? Details for our head office, careers, sponsorship, media and more.

Get in touch with a department
Airport phone numbers lost bag

Lost property

Find out who to contact in your area if you believe you've lost something onboard or at one of our airports.

Airport phone numbers
Baggage services information Bags on carousel

Baggage services

Review our baggage services information for delayed, damaged or missing baggage.

Baggage services information
Other service enquiries cruise ship

Other services

For help with car, cruise, Airbnb, hotel and transfer bookings. Find out who to contact and the best way to enquire.

Other service enquiries
Online help lady on laptop

Website tech support

Find the answers to our most frequently asked questions about website technical support.

Online help
Scam watch information Man on laptop

Scam assistance

What to do if you've received suspicious communication from Qantas via email, phone or social media.

Scam watch information
Learn about eSSENTIAL Accessibility women getting assistance

eSSENTIAL Accessibility

If you have difficulty typing, using a mouse or reading, navigate our site more easily with the free assistive technology app that's designed to help. 

Learn about eSSENTIAL Accessibility
How to contact us Third party booking assistance

Third-party booking assistance

What to do if your agent or other third-party booking provider has ceased trading.

How to contact us

Important information

Disclaimer: # Qantas representative.

Disclaimer: * Long distance call charges may apply.

Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.

Disclaimer: ** International call charges may apply when using international roaming services from mobile phones

Disclaimer: ## Toll free calls cannot be made from mobile phones using these numbers.

Note: + is the international direct dialling code (IDD) for your country or territory.