Schedule of Fees
Find out about our booking, card payment and change service fees.
On this page
For flight bookings made using a card in New Zealand, a card payment fee applies per passenger, per booking.
Current fee schedule
Payment options that don't incur the card payment fee:
- Qantas UATP; or
- Credit voucher.
For Points Plus Pay - flights booking, a card payment fee applies unless you pay using POLi or choose to redeem entirely in points. For Classic Flight Reward bookings, no card payment fee applies.
In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations as well as web chat, sms and selected social media channels in some countries. The following fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.
For bookings made on or after 18 December 2019, the following Booking Fees will change as outlined in the table.
|Fare type - New Zealand||Fee per passenger per booking for bookings made before 18 December 2019||Fee per passenger per booking for bookings made on or after 18 December 2019|
|Trans-Tasman and Australian Domestic||NZ$40||NZ$45|
In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat, sms and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.
No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes.
Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.
For changes made to bookings on or after 18 December 2019, the following Change Booking Fees will change as outlined in the table.
|Fare type (all changes) - New Zealand||Fee per passenger per booking for changes to bookings made before 18 December 2019||Fee per passenger per booking for changes to bookings made on or after 18 December 2019|
|Trans-Tasman - originally booked through Qantas Contact Centres||NZ$10||NZ$10|
|Trans-Tasman - not originally booked through Qantas Contact Centres||NZ$40||NZ$45|
Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.
Disclaimer: * Any bookings made through Qantas Contact Centres for travel on a Qantas Ticket on China Eastern, Japan Airlines, Malaysian Airlines and Jet Airways aircraft will not be charged Booking fees. If a change or cancellation is required, fees will be applied.
Disclaimer: + Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.
Disclaimer: ~ To be eligible to receive the Qantas Card with the option of Qantas Cash you must be a New Zealand resident Qantas Frequent Flyer member 16 years of age or older. Qantas Cash is a prepaid MasterCard® payment facility built into the back of the Qantas Frequent Flyer Membership Card.Qantas Cash is an unsecured debt security issued by Travelex Card Services Limited (the "Issuer"), a member of the Travelex Group. Qantas Cash is not guaranteed by any member of the Travelex Group or any other entity. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.MasterCard Prepaid Management Services (NZ) Limited distributes Qantas Cash together with Qantas. MasterCard Prepaid Management Services (NZ) Limited can be contacted at firstname.lastname@example.org. MasterCard Prepaid Management Services (NZ) Limited and Qantas Airways Limited earn foreign exchange revenue from Qantas Cash transactions. MasterCard Prepaid Management Services (NZ) Limited receives a processing fee from domestic Qantas Cash "point of sale" transactions. Qantas receives revenue generated by Qantas Cash transactions based on interchange fees paid to the Issuer, deposits held by the Issuer, cardholder fees and certain rebates and incentives from MasterCard Asia/Pacific Pte Ltd.This webpage has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the Qantas Cash facility having regard to those matters. A Product Disclosure Statement ("PDS") in respect of Qantas Cash is available via qantascash.co.nz, and will also be given to applicants. You should obtain and consider the PDS before making any decisions about whether to acquire or continue to hold the prepaid facility.Qantas Cash is unable to be used for purchases related to gambling or adult entertainment.Although the MasterCard Acceptance Mark may be displayed, Qantas Cash may not operate in some countries and geographical regions, due to restrictions. Please verify the list of countries and regions with restrictions at qantascash.co.nz. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries and geographical regions, your request will be declined. In addition, ATMs or POS terminals may not be owned or operated by the Issuer or MasterCard Prepaid Management Services (NZ) Limited and the Issuer and MasterCard Prepaid Management Services (NZ) Limited are not responsible for ensuring that merchants will accept the Card. For example, the Issuer and MasterCard Prepaid Management Services (NZ) Limited cannot control when an ATM or POS terminal is due for maintenance or is faulty or if a merchant chooses not to accept the Card. In such cases, your Card may not function properly or may be declined. For more information please see the Product Disclosure Statement at qantascash.co.nz.