Other services

Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.

Important information: Our providers are currently experiencing long wait times. We recommend your refrain from calling unless you have travel planned in the next few weeks, as this will enable them to help those traveling immediately. Use the contact information listed or the self-service options to manage your bookings.

Various service contact details
Service Contact Information
Activities Email Viator To change or cancel your actvity booking, contact Viator.
Airbnb +61 2 8520 3333
Contact AirbnbOpens external site in a new window
To change or cancel your Airbnb booking, contact your host.

Contact your car provider. 
AvisOpens external site in a new window
BudgetOpens external site in a new window
HertzOpens external site in a new window
ThriftyOpens external site in a new window
You can cancel car hire booking online at Manage booking.
Fly + Stay Packages 13 70 66
+61 2 8376 7665
8am to 6pm AEST, Monday to Friday 
For enquiries or to make a new booking. Cancellation policies apply. 
Qantas Holidays Qantas Holidays
1300 443 485
8.30am to 8pm AEST, Monday to Friday
9am to 5pm AEST Saturday 
For Qantas Holidays enquire nowOpens external site.
Qantas Hotels 1300 738 206 (within Australia)
+61 2 8059 0182 (outside Australia)
Contact Qantas Hotels
Live Chat
8.30am to 5.30pm AEST, 7 days a week
To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply.
Qantas shop  Email Qantas ShopOpens external site  
Qantas store Email Qantas StoreOpens external site  
Transfers Email Viator To change or cancel your transfer booking, contact Viator.
Travel Insurance

New Zealand residents:

Enquiries and claims:
0800 800 608 or
+64 9 300 5331
Emergency assistance:
+61 3 8523 2800
Insurance travel alertsOpens external site


Important information

Note: + International direct dialling (IDD) code for your country or territory.