Other services

Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.

Cruise ship on Sydney harbour
Service Contact Information
Activities Email Viator To change or cancel your actvity booking, contact Viator.
Airbnb +61 2 8520 3333
Contact AirbnbOpens in a new tab or window
To change or cancel your Airbnb booking, contact your host.

Contact your car provider. 
AvisOpens in a new tab or window
BudgetOpens in a new tab or window
HertzOpens in a new tab or window
ThriftyOpens in a new tab or window
You can cancel car hire booking online at Manage booking.
Fly + Stay Packages 13 70 66
+61 2 8376 7665
8am to 6pm AEST, Monday to Friday 
For enquiries or to make a new booking. Cancellation policies apply. 
Qantas Holidays Qantas Holidays
1300 443 485
8.30am to 8pm AEST, Monday to Friday
9am to 5pm AEST Saturday 
For Qantas Holidays enquire now.
Qantas Hotels 1300 738 206 (within Australia)
+61 2 8059 0182 (outside Australia)
Contact Qantas Hotels
Live Chat
8.30am to 5.30pm AEST, 7 days a week
To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply.
Qantas Shopping  Contact Qantas Shopping  
Qantas Marketplace Contact Qantas Marketplace  
Transfers Email Viator To change or cancel your transfer booking, contact Viator.
Travel Insurance

For policies purchased before 19 July 2023:

Enquiries and claims: 0800 800 608 (or +64 9 300 5331 from overseas)

Emergency assistance: +61 3 8523 2800

Insurance travel alerts

Various service contact details

Important information

Note: + International direct dialling (IDD) code for your country or territory.