Contact us

Call us from anywhere in Australia for flight, arrival and departure enquiries.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.

If you've received notification of a flight change and it's outside the office hours, call us in Australia +61 2 8222 2439*.

If you've received notification of a flight change and it's outside the office hours, call us in Australia on +61 2 8222 2439*.

If you've received notification of a flight change and it's outside the office hours, call us in Australia on +61 2 8222 2439*.

If you've received notification of a flight change and it's outside the office hours, call us in Australia on +61 2 8222 2439*.

If you've received notification of a flight change and it's outside the office hours, call us in Australia on +61 2 8222 2439*.

If you've received notification of a flight change and it's outside the office hours, call us in Australia on +61 2 8222 2439*.

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.

To change or cancel your flight booking online (including Classic Flight Reward bookings) log in to Manage booking.

Read more about how to cancel a flight online or search for answers to our most frequently asked questions.

If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service.

Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.

It's all part of our ongoing plan to make it easier and quicker for our customers to call us. If you have any feedback on our new call-back service, be sure to let the team know when you next give us a call.

Calls from mobile phones:
Network providers may impose additional fees or charges for calls made from your mobile, including toll free numbers. Check with your provider before calling.