Things don't always go to plan, and you may need to know how to cancel your booking.
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
We recommend you check the conditions applicable to your fare type for information about fees before cancelling your booking. If you’re unsure of your fare type, visit Manage booking or call your local Qantas office. Service fees may also apply when cancelling your booking.
How can I cancel my booking?
If your Qantas flight booking or Frequent Flyer Classic Flight Reward booking was made online at qantas.com or through selected Qantas offices, you may be able to cancel online by entering your details below.
On retrieving your booking, click the red ‘Cancel’ button and follow the prompts to cancel. If the 'Cancel' button is not available, contact your local Qantas office or, if your booking was made with a travel agent or another airline, contact them directly.
Note that if you’ve added other travel items to your booking, then they’ll be affected. If you’ve booked seats, additional baggage and car hire, these will be cancelled when you cancel your flight.
Cancellation applies to every passenger in your booking. To cancel individual passengers, you’ll first need to separate them from the booking. These passengers will be placed in a new booking with a separate booking reference. You can then cancel using the above steps.
What happens when I cancel?
On cancelling your booking, you may receive one of the following, depending on the conditions for your fare type:
Made a mistake while booking?
For bookings made at qantas.com, we’ll give you until midnight on the same day you make your booking to let us know you made a mistake, and we’ll correct your flight details with no change fees. Read about same day no mistake.
Disclaimer: ^ Flight credits are issued based on the terms and conditions of the fare purchased, and can only be used towards a fare of equal or higher value. Domestic travel must be completed within 12 months of the original ticket issue date. International travel must commence within 12 months of the original ticket issue date. Credit vouchers are not transferrable, and cannot be redeemed on Multi city, Round the World and Jetstar flight bookings. More information on flight credits.
Disclaimer: ~ Bookings made directly with Qantas offices in Australia, United Kingdom, New Zealand, Singapore, United States, Mexico, Chile and Argentina may be able to be cancelled on qantas.com. To cancel bookings made with Qantas offices in other locations, contact your local Qantas Office.