Baggage services

Information on how to get in touch with us, if your baggage has been delayed, damaged or is missing.

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Checked baggage help

If your checked baggage has been delayed or damaged or is missing, please visit Baggage services for information.

Please be assured, our team are committed to reuniting you with your bag as quickly as possible and will contact you once it's available for collection or delivery.

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Baggage services contacts

If the information you're after isn't in Baggage services, please contact our baggage services team within Australia.

Phone icon

Phone
1300 306 980 within Australia.
24 hours a day, 7 days per week.

If you're overseas, please contact the local Qantas ground handler at your arrival airport.

International airport baggage services phone numbers
International airport Contact
Auckland +64 0 9256 8359
Bangkok +66 91889 8948 or
+66 2 134 4357 or 
+66 2 134 4358
Beijing +86 10 6459 0629 or
+86 10 64590648
Christchurch +64 0 357 3889
Dallas/Fort Worth +1 866 767 2247
Denpasar (Bali) +62 361 751 011
Frankfurt +49 69 6902 0439
Hong Kong +852 2116 8750
Honolulu +1 808 836 2461
Jakarta +62 21 550 7096
Johannesburg +27 1 192 1 6710
Los Angeles +1 866 767 2247
London +44 844 375 4251
call costs up to 7 pence a minute (inc VAT) for 084
Manila +63 8 832 2956 or
+63 2 832 2978
Mumbai +91 22 6685 9110
New York +1 866 767 2247
Noumea +687 35 26 15
Queenstown +64 0 21 950 408
San Francisco +1 866 767 2247
Shanghai +86 21 683 403 23 or
+86 21 683 403 24
Singapore +65 65 97 5400
Tokyo Haneda +81 3 5757 7712
Tokya Narita +81 476 34 3113
Wellington +64 21 55 2905 or
04 9787636
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Customer support

Important information

Disclaimer: ~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.

Note: + International direct dialling (IDD) code for your country or territory.