Baggage services
Information on how to get in touch with us, if your baggage has been delayed, damaged or is missing.
On this page
If your checked baggage has been delayed or damaged or is missing, please visit Baggage services for information.
Please be assured, our team are committed to reuniting you with your bag as quickly as possible and will contact you once it's available for collection or delivery.
If the information you're after isn't in Baggage services, please contact our baggage services team within Australia.
Phone
1300 306 980 within Australia.
24 hours a day, 7 days per week.
If you're overseas, please contact the local Qantas ground handler at your arrival airport.
| International airport | Contact |
|---|---|
| Auckland | +64 0 9256 8359 |
| Bangkok | +66 91889 8948 or +66 2 134 4357 or +66 2 134 4358 |
| Beijing | +86 10 6459 0629 or +86 10 64590648 |
| Christchurch | +64 0 357 3889 |
| Dallas/Fort Worth | +1 866 767 2247 |
| Denpasar (Bali) | +62 361 751 011 |
| Frankfurt | +49 69 6902 0439 |
| Hong Kong | +852 2116 8750 |
| Honolulu | +1 808 836 2461 |
| Jakarta | +62 21 550 7096 |
| Johannesburg | +27 1 192 1 6710 |
| Los Angeles | +1 866 767 2247 |
| London | +44 844 375 4251 call costs up to 7 pence a minute (inc VAT) for 084 |
| Manila | +63 8 832 2956 or +63 2 832 2978 |
| Mumbai | +91 22 6685 9110 |
| New York | +1 866 767 2247 |
| Noumea | +687 35 26 15 |
| Queenstown | +64 0 21 950 408 |
| San Francisco | +1 866 767 2247 |
| Shanghai | +86 21 683 403 23 or +86 21 683 403 24 |
| Singapore | +65 65 97 5400 |
| Tokyo Haneda | +81 3 5757 7712 |
| Tokya Narita | +81 476 34 3113 |
| Wellington | +64 21 55 2905 or 04 9787636 Email: wlg.btu@menziesaviation.com |
Important information
Disclaimer: ~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
Note: + International direct dialling (IDD) code for your country or territory.