Information on how to get in touch with us, if your baggage has been delayed, damaged or is missing.
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If your checked baggage has been delayed or damaged or is missing, please visit Baggage services for information.
Please be assured, our team are committed to reuniting you with your bag as quickly as possible and will contact you once it's available for collection or delivery.
If the information you're after isn't in Baggage services, please contact our baggage services team within Australia.
1300 306 980 within Australia.
24 hours a day, 7 days per week.
If you're overseas, please contact the local Qantas ground handler at your arrival airport.
Disclaimer: ~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
Note: + International direct dialling (IDD) code for your country or territory.