Other services

Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.

Various service contact details
Service Contact Opening hours Information
Activities Email Viator    
Airbnb +61 2 8520 3333
Email Airbnb
  To change or cancel your Airbnb booking, contact your host.

Avis 136 333
Budget 1300 362 848
Hertz 13 30 39
Thrifty 1300 367 227
  You can cancel car hire booking online at Manage booking, or contact your car provider. 
Classic Hotel Rewards 1300 738 206
Email Qantas Hotels
7am to 10pm AEST, 7 days  a week To change or cancel your Classic Hotel Reward booking.
Cruises 1300 766 566
Email Cruises
9am to 5pm AEST, Monday to Friday To change or cancel your cruise booking.



1300 738 206

7am to 10pm AEST, 7 days a week To change or cancel your hotel booking. Hotel cancellations policies apply.
Mad Paws Email Mad Paws   For assistance with your booking and information
Package Holiday Bookings Qantas Holidays
1300 443 485
8.30am to 8pm Monday to Friday, 9am to 5pm Saturday AEST For Qantas Holidays accommodation packages or packages and accommodation packages enquire now
Qantas shop Email Qantas Shop    
Qantas store Email Qantas Store    
Transfers Email Viator    
Travel Insurance

Enquiries (Australia)
1300 783 146
Email enquiries

Claims (Australia)
1300 555 018
Email claims


For enquiries or to change or cancel your policy:

Australia 1300 783 146

Hong Kong + 852 2828 0008

New Zealand +64 9 300 5331

Singapore +65 6224 6633

United Kingdom +845 604 7033

United States +1800 453 4075

Uber Email Uber   For assistance with your account or ride.

Important information

Note: + International direct dialling (IDD) code for your country or territory.