Hidden disability

If you or someone you're travelling with has a hidden disability, find out how we can help with adjustments for a stress-free flight.

QantasLink crew onboard Q300

On this page

About hidden disability

A hidden disability, also known as an invisible or non-visible disability, is one that isn't immediately obvious to others. It may be associated with a range of conditions, which can include:

  • neurodivergence such as autism spectrum disorder, 
  • chronic health conditions (physical or psychological), 
  • intellectual and cognitive disability such as dementia, or 
  • conditions affecting mobility, speech, vision or hearing. 

We recognise that each individual experiences disability differently.

How we can help

As every individual experiences disability differently, let us know how we can help you. Subject to safety and operational requirements, this might include:

  • providing clearer information or instructions,
  • pre-boarding the aircraft to give you more time to board
  • requesting alternative methods of communication, or
  • where available, allowing you to use an aerobridge instead of the stairs.

Ways to tell us you have a hidden disability

Letting us know in advance that you have a hidden disability will help us make the necessary arrangements.

You can let us know by:

Note: all requests are subject to safety and operational requirements.

Planning your journey

To travel independently, all passengers need to meet our Independent Traveller Requirements.

Our staff are unable to help with:

  • personal hygiene, 
  • toileting, 
  • feeding and drinking, 
  • administering medication, or 
  • carrying out any medical procedures. 

If you're unable to do any of these tasks without assistance, you must travel with a carer.

Read our Independent Traveller Requirements

Hidden Disabilities Sunflower program

Hidden Disability Sunflower

Qantas is a proud member of the Hidden Disabilities Sunflower program, joining a network of airports, retail stores, tourism and transport providers that recognise Sunflower items and support those wearing them.

Wearing a Sunflower item is voluntary. By choosing to wear a Hidden Disabilities Sunflower item, such as a lanyard, badge or wristband, you can discreetly signal to our staff at the airport and onboard that you may need help during your journey

Visit Hidden Disabilities Sunflower for more information on the items available.

Pick up a lanyard

Sunflower lanyards are available for free at participating airports, and may need to be requested up to 14 days in advance. Contact the airport to find out where you can collect your lanyard, as collection points and how to request one can vary.

Participating Australian airports:

Participating New Zealand airports:

Other participating airports:

Additional resources

Some airports offer written and visual social stories and journey planners that may help you prepare for your journey. Visit their websites for more information: