How Green Tier works
Complete activities
Choose to complete eligible activities across a range of categories, both in the air and on the ground.
Unlock Green Tier
You’ll automatically unlock Green Tier status when you complete five eligible activities in a Membership Year.
Enjoy the rewards
Enjoy exclusive benefits, including your choice of 10,000 Qantas Points or 50 Status Credits.
Discover the Green Tier categories
Green Tier benefits
Digital recognition
Enjoy a unique Green Tier digital Qantas Frequent Flyer card. Plus, change your Qantas App icon to an exclusive green edition.
Exclusive events
When available, you could be invited to exclusive events and experiences.
Qantas' approach to sustainability
Qantas Group Initiatives
The Qantas Group is proud to integrate sustainable practices into aviation. In 2019, we were one of the first airlines globally to announce our commitment to achieving net-zero emissions by 2050 and capping our net scope 1 and 2 emissions at 2019 levels.
Qantas Future Planet
Our Future Planet program provides a carbon credit solution for businesses to help compensate for a portion of their emissions by supporting the purchase of carbon credits associated with project activities outside aviation.
Start your Green Tier journey today
Frequently asked questions
What is ‘Green Tier’?
Green Tier is a way of recognising and rewarding members for taking steps, in the air and on the ground, to help reduce or compensate for their impact on the environment.
How do I achieve Green Tier?
To achieve Green Tier, you must complete an activity in five different categories out of six. The categories are:
- Flying
- Travelling
- Lifestyle
- Shopping
- Learning
- Give back
See Green Tier categories for further information.
Once I've unlocked Green Tier, how long will I enjoy the benefits for?
You can enjoy your Green Tier benefits from the moment you achieve Green Tier until the end of your next Membership Year. For example, if your Membership Year begins on 1 January 2025 and ends 31 December 2025, and you achieve Green Tier in June 2025, you can enjoy your membership benefits until 31 December 2026.
To enjoy your benefits for longer, complete five eligible activities each Membership Year to retain Green Tier. You can keep track of your Green Tier progress in My account or on the Qantas App
What’s the difference between Green Tier and Frequent Flyer status?
Your Frequent Flyer status is based on your flying behaviour with Qantas Group airlines and eligible partner airlines. It's calculated on the number of Status Credits you’ve earned in a Membership Year. Green Tier is achieved by completing five eligible activities across five of the six Green Tier categories in each Membership Year.
Will achieving Green Tier change my current Qantas Frequent Flyer status?
No, Green Tier sits alongside your current Qantas Frequent Flyer status, and doesn't change or impact it.
Can I transfer my Green Tier benefits to another Qantas Frequent Flyer account?
No, your Green Tier benefits are just for you to enjoy. You're unable to transfer your benefits to another Qantas Frequent Flyer, family member or friend.
When I complete a Green Tier category, how soon will this be updated in My account?
When a Green Tier activity has been completed, this will be reflected in the Green Tier progress tracker in your account within 21 days. As soon as the fifth category has been completed, Green Tier will be awarded and this will be reflected in your account within 21 days.
If I don’t complete all of my Green Tier categories in a Membership Year, will I lose my progress and have to start again next year?
Yes, achieving Green Tier is calculated on activities completed in your Membership Year. Each Membership Year this will reset.
What are the benefits of achieving Green Tier?
Once you've achieved Green Tier, you'll be recognised and rewarded with the following:
- your choice of either 10,000 Qantas Points or 50 Status Credits
- a unique digital Qantas Frequent Flyer card and option to change your Qantas App icon to the exclusive Green Tier version
- invitations to exclusive events and experiences, when available
- 150 bonus Qantas Points on all eco-accredited hotels and 250 bonus Qantas Points on Qantas Wine when you purchase an eligible case of six or 12.
See Green Tier benefits for further information.
Do I need to be a Qantas Frequent Flyer member to achieve Green Tier?
Yes, you need a Qantas Frequent Flyer account to achieve Green Tier.
How do I create a Qantas Frequent Flyer account?
You can join the Qantas Frequent Flyer program for free from the Qantas App or via qantas.com.
How will I know that I've achieved Green Tier?
Once you've completed an activity from five of the six categories, this will be reflected in My account and in the Qantas App. This can take up to 21 days to reflect in your account.
I live outside of Australia, can I also achieve Green Tier?
Currently, Green Tier is only available to Frequent Flyers residing in Australia (with an Australian address in their profile).
Do you have to be over 18 years of age to be eligible for Green Tier?
No, all members residing in Australia are eligible to achieve Green Tier.
How do I know how many sustainable activities I have taken so far? Does Qantas help me track my progress?
Yes, you can track your Green Tier progress in My account or in the Qantas App. When a Green Tier activity has been completed, this will automatically be reflected in the Green Tier progress tracker within 21 days.
Will the activities I take after I have achieved Green Tier count towards me retaining Green Tier in the next Membership Year?
Any additional activities completed per Membership Year will not count towards you achieving or retaining Green Tier in future.
How do I find and download the Qantas App?
The App is available to download on your phone or tablet (eg Android phone, iPhone, tablet or iPad). You can download the App from the Apple App Store or Google Play. The Qantas App is also compatible with your Apple Watch. Find out more about the Qantas App
How do I track my progress towards achieving Green Tier?
You can track your Green Tier progress in your ‘My QFF’ account. When an eligible activity has been completed, this will automatically be reflected in the Green Tier progress tracker, using the Green Tier leaf icon. This can take up to 21 days to reflect in your account.
Where in the Qantas App will I see my Green Tier status?
In ‘My QFF’ you'll be able to track your progress towards Green Tier. Once you've achieved Green Tier, you'll also be able to view your updated digital Qantas Frequent Flyer card and have the option to change your App icon to the exclusive Green Tier version.
How do I change my App icon or see my updated digital Qantas Frequent Flyer card?
Within ‘Settings’, go to ‘Preferences’ and ‘Change App icon’. If you've achieved Green Tier, the App icon will unlock automatically. The digital Qantas Frequent Flyer card will be updated in your App automatically.
How many categories do I need to complete to achieve Green Tier?
To achieve Green Tier, you must complete an activity in five different categories out of six. The categories are:
- Flying
- Travelling
- Lifestyle
- Shopping
- Learning
- Give back
How many activitie do I need to complete in each category?
You need to complete at least one activity in five of the six categories. In some categories there may be more than one activity to choose from.
I’ve completed an activity within a category, however, this is not showing in My account - who do I contact?
Please allow up to 21 days for activities to be recognised and updated in My account. If, after this time, your activity is still not reflected as being complete, please contact our customer service centre on 13 13 13.
What if I complete two or more activities from one category? Will that count towards me achieving Green Tier?
Whilst it’s great to complete as many activities as possible, you must complete an activity from five out of six categories. Not just complete five activities.
What are the benefits of Green Tier?
Once you've achieved Green Tier, you'll receive:
- your choice of either 10,000 Qantas Points or 50 Status Credits
- a unique digital Qantas Frequent Flyer card and option to change your Qantas App icon to the exclusive Green Tier version
- invitations to exclusive events and experiences, when available
- 150 bonus Qantas Points on all eco-accredited hotels and 250 bonus Qantas Points on Qantas Wine when you purchase an eligible case of six or 12.
How soon after achieving Green Tier will I unlock my benefits?
Allow up to 21 days for your Green Tier benefits to be unlocked after achieving Green Tier.
Digital recognition
Where can I find my unique digital card?
Visit the Qantas App, and in the top right-hand corner you'll see the Qantas Frequent Flyer card icon. Tap the icon and your membership card will open. This will have been automatically updated to the exclusive Green Tier version.
Bonus Qantas Points
How can I tell which Qantas Wine products I’ll earn bonus Qantas Points on once I’ve achieved Green Tier?
Simply purchase any wine certified by Sustainable Winegrowing Australia, identified by a green leaf icon. If you've achieved Green Tier, you'll automatically earn bonus points.
How many bonus points do I receive as part of my Green Tier benefits with Qantas Wine?
Once you achieve Green Tier, you're eligible to receive 250 bonus points on eligible wines. Points may take up to six weeks to be credited to your Qantas Frequent Flyer account.
How many bonus points do I receive as part of my Green Tier benefits with Qantas Hotels?
Before Green Tier is achieved, Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 spent (unless otherwise specified) for hotel stays booked through qantas.com/hotels After Green Tier is achieved, Qantas Frequent Flyer members will earn 150 bonus Qantas Points per night when booking any eco-accredited hotel (unless otherwise specified).
How can I tell which hotels I’ll earn bonus Qantas Points on once I’ve achieved Green Tier?
Eligible properties are listed on the Qantas Hotels page
How long will it take for the bonus points from Qantas Hotels or Qantas to land in My account?
Qantas Points will be credited to your account at least eight weeks after check-out.
How can I differentiate between the bonus Qantas Points I’ve received from my Green Tier benefits and my standard Qantas Points earned in my activity statement?
If you've received bonus points as part of your Green Tier benefits for Qantas Wine and Qantas Hotels, they'll display in your activity statement as ‘Green Bonus’.
How soon after making my purchase will I receive the Green bonus?
This will appear within 24 hours of achieving Green Tier.
I'm a Points Club member - will I earn additional points?
Currently there are no additional Green Tier benefits for Points Club or Points Club Plus members.
Choose your reward
What are the rewards I can choose from?
Choose from the following:
- 10,000 Qantas Points or,
- 50 Status Credits
Can I choose more than one Green Tier reward?
No, you can only choose one of the rewards each Membership Year.
If I've selected my reward but change my mind, can I swap it for a different reward instead?
No, once you've selected your reward, you can’t change your mind.
When can I expect to see either Status Credits or bonus Qantas Points in My account?
As soon as the Status Credits or bonus points reward is selected, it will be instantly processed and shown immediately in your account.
If I choose the 50 Status Credits reward, will this contribute to my Lifetime Frequent Flyer status?
Yes, if selected as your chosen reward, your Status Credits will contribute to Lifetime Frequent Flyer status.
How does Qantas Wine help to achieve Green Tier?
Purchase any eligible wine certified by Sustainable Winegrowing Australia to complete the 'Shopping' category within Green Tier.
How will I know if a Qantas Wine product counts towards Green Tier?
Eligible products will be identified via a green leaf on the product image(s) and can also be found here
If I purchase an eligible Sustainable Winegrowing Australia product, when will this count towards achieving Green Tier, and how will I know this has happened?
If you have purchased an eligible wine product, it will count towards achieving Green Tier within 72 hours after the order was placed. At that time, the icon corresponding to the category that it represents will light up on the Green Tier page in My account Eligible wine purchases contribute towards the ‘Shopping’ category.
If I’ve achieved Green Tier and I purchase an eligible wine product, when will I receive my 250 bonus Qantas Points?
Bonus points will be awarded for eligible purchases from Qantas Wine within six weeks of completing your purchase.
Who is Sustainable Winegrowing Australia?
Sustainable Winegrowing Australia is a partnership between industry bodies Australian Grape & Wine, The Australian Wine Research Institute and Wine Australia. It is Australia’s national program for grape growers and winemakers committed to making wine using sustainable practices. Sustainable Winegrowing Australia producers care about protecting Australia’s distinctive land to secure a thriving future, through excellence in sustainability practices today. These efforts include protecting and enhancing soil, improving the efficiency of water and energy usage, and reducing waste.
What do wine producers need to do to become a certified member of Sustainable Winegrowing Australia?
To become a certified member of Sustainable Winegrowing Australia, wine producers must ensure their processes are aligned with the following industry standards:
- Australian Wine Industry Standard of Sustainable Practice Viticulture Edition 1
- Australian Wine Industry Standard of Sustainable Practice Winery Edition 1.1
- Undertake a once-off training course;
- Undergo an independent third-party audit to certify their processes meet the above standards; and
- Once certified, report on the business metrics and complete the Sustainable Wine Growing Australia self-assessment workbook annually.
For more information on the certification process, visit the Sustainable Winegrowing Australia website
How soon after booking my Eco-accredited Hotel Stay will it count towards Green Tier?
It will take three to four days after you have checked out of your hotel for your stay to be recognised as counting towards Green Tier.
Is there a minimum number of nights I need to book to fulfil this category?
A 1-night minimum stay applies to achieve the Green Tier travelling category.
How do I know that my stay is at an Eco-accredited Hotel?
Our eco-accredited hotels are carefully selected using third-party sustainability accreditation standards or certifications.
We currently recognise the following certifications: ECO Certification by Ecotourism Australia, EarthCheck Certified, B Corp, Climate Active and Green Star. These third-party certifications support positive environmental and social outcomes, with specific details available on their respective websites.
If I have booked an Eco-Accredited Hotel Stay but cancel it last minute, will it still count towards achieving Green Tier?
No, if you cancel your stay, it will not count towards achieving Green Tier.
Once I have achieved Green Tier, how many bonus Qantas Points will I earn on Eco-accredited Hotel Stays?
Before Green Tier is achieved, Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 spent (unless otherwise specified) for hotel stays booked through qantas.com/hotels
After Green Tier is achieved, Qantas Frequent Flyer members will earn 150 Bonus Qantas Points per night when booking any Eco-accredited Hotel unless otherwise specified, for hotel stays booked through qantas.com/hotels
How will I know if a property is an Eco-accredited Hotel and that I’ll earn bonus Qantas Points?
Eligible Eco-accredited Hotel Stays will always be listed on this specific page
If I use my Qantas Points to support a charity, is it tax-deductible?
No, members are not entitled to a tax deduction for redeeming points for charity (according to taxation laws).
Will using my Qantas Points to support any charity count towards Green Tier?
No, only contributions to The Great Barrier Reef Foundation, Kimberley Land Council, OzHarvest and UNICEF will count towards Green Tier. Supporting other charities via Qantas Marketplace will not.
Can I use Points Plus Pay on charities?
No, you can only make a contribution using all points.
Can I earn Qantas Points on my charity redemption?
No, you're not able to earn Qantas Points on contributions to charities.
How do charity redemptions work?
When you use points to support charities, Qantas will pay the specified dollar amount to your chosen charity. You'll receive a redemption confirmation email. No item will be posted to you following your redemption.
Once I've installed my Solargain panels, how soon will this reflect towards my Green Tier progress?
It will count towards your Green Tier status within 60 days of product installation and full payment has been received. Visit the Solargain website
I purchased Solar products and services from Solargain in 2021, will this be reflected towards my Green Tier progress?
Any purchase from Solargain in which you earn Qantas Points, will go towards your Green Tier progress.
Which products will count towards my Green Tier progress?
Any service or product from which you earn Qantas Points from Solargain will count towards your Green Tier progress.
Solar panels are a long term investment, will they count towards Green Tier activity for longer than one Membership Year?
Yes, purchasing solar panels from Solargain will count towards your Green Tier activity for three Membership Years.
After I've completed the sustainable quiz, how long will this take to reflect in my Green Tier progress?
You should allow up to seven days for this to reflect in your Green Tier progress.
Do I need the Qantas Wellbeing app in order to complete the quiz, or can I play the quiz on a different platform?
You'll need to download the Qantas Wellbeing App via your device's app store, and log in with your Qantas Frequent Flyer details to access the sustainability quiz.
Will I receive bonus points for completing the quiz?
Yes, you'll receive 100 bonus Qantas Points upon completion.
If I start the quiz and don’t finish it in one sitting, will I be able to complete it at a later date?
Yes, if you leave the quiz, you'll be able to return to the quiz to complete it. You don't have to complete the quiz in one sitting.
Do I need to answer all the questions correctly in order to receive my 100 bonus Qantas Points?
You don't have to answer all the questions correctly, you just need to complete the quiz.
What you need to know
You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions
Disclaimer: * To be eligible for Green Tier, Qantas Frequent Flyer members must complete one activity in five out of six Green Tier categories in a Membership Year. Members must be logged in to their Qantas Frequent Flyer account when completing the relevant activity (for example, booking an eco-accredited hotel) and residing in Australia with an Australian residential address in their profile.
Disclaimer: ^ To be recognised for the Green Tier activity, Qantas Frequent Flyer members must tick ‘Voluntary Carbon Program’ on eligible flights during the booking process or in My account. This will be recognised as a Green Tier activity seven days after purchase.
Disclaimer: + Qantas Frequent Flyer members must stay at eligible Eco-Accredited Hotels, as indicated on the Qantas Green Tier website, and book through Qantas Hotels, for the activity to be eligible towards achieving Green Tier. Your Qantas Frequent Flyer number must be added to your booking for the hotel stay to count towards your Green Tier activity. View the full list of properties recognised by Green Tier your stay will be recognised as a Green Tier activity four days after checkout. A property is considered eligible within the Qantas Loyalty Green Tier program if it is third-party certified to a sustainability certification. Eligible certifications include: ECO Certification by Ecotourism Australia, EarthCheck Certified, B Corp, Climate Active and Green Star. Any complaints, feedback or recommendations regarding sustainability initiatives and activities will be passed directly to relevant properties requesting a written response. Only Australian domestic properties are eligible.
Disclaimer: # Qantas Frequent Flyer members who download the RecycleSmart App, link their Qantas Frequent Flyer account and their RecycleSmart profile and complete three Power Picks within 6 months, will receive one Green Tier activity. Only one Qantas Frequent Flyer account can be linked with a RecycleSmart profile. Once the three Power Pickups are completed, your Qantas Frequent Flyer account will reflect this as one of the five activities needed to achieve Green Tier. Please note that it may take up to 4 to 6 weeks for your account to update and will be recognised as a Green Tier activity once per Membership Year.
Disclaimer: ~ Eligible Solargain purchases will count towards achieving Green Tier. A Solargain purchase will count towards your Green Tier activity for three Membership Years. Your Solargain purchase will be recognised as a Green Tier activity within 60 days of product installation and full payment of the customer’s invoice or invoices.
Disclaimer: > New or existing residential electricity customers in eligible areas of ACT, NSW, VIC, SA and QLD who sign up to a Qantas Red plan, add GreenPower to their plan and are a Qantas Frequent Flyer member will have their plan count towards completing a Green Tier activity in the Green Tier lifestyle category. For existing members who are on a Qantas Red plan and add GreenPower to their plan, the plan will also be recognised as a Green Tier activity within seven days of ongoing Qantas Points being earned per dollar on your electricity and/or gas bill, when you pay the full amount on each bill by the due date. For new members, the plan will be recognised as a Green Tier activity within 40 days of signing up to a Qantas Red plan, once Red Energy becomes responsible for your electricity and/or gas account. GreenPower is charged as an additional rate to your standard electricity usage charges and may be varied by written notice in accordance with relevant laws. View Red Energy’s 100% accredited Green Power products for details. Your Green Tier activity will remain complete for the duration in which you are signed up to a Qantas Red plan and have GreenPower added to your account.
Disclaimer: ** Eligible wine purchases for Green Tier activity include the purchase from Qantas Wine of any case of 6 or 12 bottles from certified members of Sustainable Winegrowing Australia. These cases are identified by a green leaf icon. Members of Sustainable Winegrowing Australia must annually report the Sustainable Winegrowing Australia business metrics and complete the self-assessment workbook. Certified members of Sustainable Winegrowing Australia choose to be certified by undergoing an independent third-party audit against the approved certification standards for viticulture and wineries. Your purchase from certified members of Sustainable Winegrowing Australia via Qantas Wine will be recognised as a Green Tier activity three days after purchase. To purchase from Qantas Wine, you must be a Qantas Frequent Flyer member, 18 years of age and over and have an Australian delivery address. If you return your purchase, any Qantas Points awarded will be removed from your account, and your purchase will not be recognised as Green Tier activity. Liquor Act 2007: No alcohol can be sold or supplied to anyone under 18. It’s against the law. Licence Number: LIQP770016736.
Disclaimer: < Qantas Frequent Flyer members who download the Saveful App, link their Qantas Frequent Flyer account and their Saveful profile and complete four weekly in-app surveys will earn 100 bonus Qantas Points. Members can earn a maximum of 100 Qantas Points as part of this offer each Membership Year. Qantas Points are subject to the Qantas Frequent Flyer Program Terms and Conditions Qantas Points will be credited to your Qantas Frequent Flyer account within seven days. This activity will be recognised as a Green Tier activity within seven days of completion and will be recognised as a Green Tier activity once per Membership Year. Qantas Frequent Flyer members can only link one Qantas Frequent Flyer account with their Saveful profile.
Disclaimer: ± All contributions to The Great Barrier Reef Foundation, Kimberley Land Council, OzHarvest and UNICEF are eligible for Green Tier activity. Only one donation per Membership year will count towards Green Tier. Your contribution will be recognised as a Green Tier activity within three days of your purchase.
Disclaimer: Disclaimer: ^^ Qantas Wine: There is no minimum spend - simply purchase any case of six or 12 bottles from one of our certified wine producers and you’ll meet the Green Tier Shopping program components. These products will be identified via a green leaf on the Qantas Wine website. Certified wineries have been independently audited against the Australian wine industry sustainability standards. Whilst practices within the winery meet the industry sustainability standard, there is no guarantee that all grapes in the bottle have been sourced from a certified sustainable vineyard. Qantas Frequent Flyer members who achieve Green Tier will receive 250 bonus points per case on designated cases of six and 12 bottles purchased through Qantas Wine. The bonus points will be awarded within six weeks of purchase to a member’s Qantas Frequent Flyer account. To purchase from Qantas Wine, you must be a Qantas Frequent Flyer member, 18 years of age and over and have an Australian delivery address. If you return your wine purchase, any Qantas Points awarded will be removed from your account, and your purchase will not be recognised as Green Tier activity. Liquor Act 2007: No alcohol can be sold or supplied to anyone under 18. It’s against the law. Licence Number: LIQP770016736.
Qantas Hotels: Qantas Frequent Flyer members who achieve Green Tier will earn 150 bonus Qantas Points per night on all eligible eco-accredited hotels booked through qantas.com/hotels, except Classic Hotel Rewards. Qantas Points will not be earned on cancelled or refunded bookings. Qantas Points cannot be split between two or more members occupying the same room. To earn Qantas Points, quote your Qantas Frequent Flyer membership number when booking. Members will not be able to redeem points for, or earn points on additional charges paid to the accommodation provider for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Qantas Points will be credited to your account at least eight weeks after check-out.
Disclaimer: ++ Qantas Frequent Flyers who have achieved Green Tier are eligible to earn their choice of one (1) of two (2) available rewards. The option to select a reward will appear in My account 21 days after the member has achieved Green Tier. The choice of 10,000 Qantas Points or 50 Status Credits. Limit of one reward per individual per Membership Year. Once the application is complete, there is no change of mind on the chosen reward. If no reward is chosen within the specified timeframe, the reward will be forfeited. Qantas Points: 10,000 Qantas Points will be credited to your account within three days of your completed application for a reward. Status Credits: 50 Status Credits will be credited to your account within three days of your completed application for a reward. Bonus Status Credits earned from this offer will not contribute towards any Loyalty Bonuses, or any Platinum or Platinum One Bonus Rewards. Status Credits are not transferable and will be governed by the Qantas Frequent Flyer terms and conditions.
Disclaimer: Ω The Qantas Wellbeing Program is accessed through the Qantas Wellbeing App (the App). The App is offered by Qantas, and you must be a member of the Qantas Frequent Flyer program and 13 years of age or over to use the App. View the Qantas Wellbeing Program Terms and Conditions Membership and Qantas Points are subject to the Qantas Frequent Flyer Program Terms and Conditions. A joining fee usually applies, however, this will be waived if you join when you download the App. Qantas Wellbeing App users who complete the Sustainability Quiz will earn 100 bonus Qantas Points. Qantas Wellbeing App users can earn a maximum of 200 Qantas Points as part of this offer each Membership year. Qantas Points earned by completing the Sustainability Quiz will be credited to your Qantas Frequent Flyer account within two weeks. Limit of one quiz completion. Qantas reserves the right to extend or withdraw this offer at any time. The sustainability quiz will be recognised as a Green Tier activity within seven days of completion.