Travel updates

Check this page for issues which may affect your flight or booking with us.

We'll do all we can to keep you informed of developments and the choices available. See flight status or the News Room for the latest information.

Last updated: 28 May 2024

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Vanuatu: Flights to/from Port Vila

Air Vanuatu has cancelled flights between Brisbane, Melbourne, Sydney and Port Vila until 2 June 2024.

If you hold a Qantas  booking on flights between Australia and Vanuatu until the end of July, and:

  • You've booked directly with us, call 13 13 13 (within Australia), or your local Qantas office to discuss options, including a refund. 
  • If you've booked through a third-party, including a travel agent, contact them for assistance.

New Caledonia: Noumea’s La Tontouta International Airport remains closed

The airport in Noumea (La Tontouta International Airport) remains closed due to civil unrest, which is impacting all airlines. While we're unable to guarantee when the airport will reopen, we'll receive a further update on Saturday afternoon, 1 June, confirming if the airport will reopen on Sunday 2 June, or remain closed.

For latest travel updates, visit Smartraveller New Caledonia Travel Advice & Safety 

If you're an Australian citizen or permanent resident in New Caledonia, register your location and contact details with the Department of Foreign Affairs and Trade (DFAT).

Existing bookings for travel until 31 July 2024

If you wish to change your booking or no longer wish to travel to or from Noumea, we’re offering Qantas customers who hold Qantas tickets issued on or before 28 May 2024, for travel until 31 July 2024 flexibility, including a refund.

  • If you've booked directly with us, call 13 13 13 (within Australia), or your local Qantas office to discuss options.
  • If you've booked through a third-party, including a travel agent, contact them for assistance.

China: Suspension of Sydney-Shanghai flights

We’ve made some updates to our Qantas network in response to demand.

From 28 July 2024, our flights from Sydney to Shanghai will be suspended. Customers can continue to travel to Shanghai and other destinations in China on Qantas flights to Hong Kong with onward connections on partner airlines. Qantas Frequent Flyers can earn and redeem Qantas Points when travelling with partner airlines.

Customers booked to travel on Qantas operated flights to/from Shanghai from 28 July will be contacted with options including a full refund.

Alternatively if you wish to discuss rebooking on alternative flights:

  • If you've booked directly with us, call 13 13 13 (within Australia), or your local Qantas office to discuss options.
  • If you've booked through a third-party, including a travel agent, contact them for assistance.

We’ll continue to monitor the Australia-China market closely and will look to return to Shanghai when demand has recovered.

Visit Qantas News Room for the full media release. 

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