Baggage Services

Track my bag

If your checked baggage isn't available on arrival, proceed to the airport Baggage Services counter as soon as possible to lodge a Property Irregularity Report (PIR) directly with the airline that operated your flight. If your bags were through-checked for multiple flights and your final carrier was not Qantas, you'll need to approach the airline that operated your final flight.

For all updates regarding the status of your baggage, and to update your personal details, enter your reference (PIR) below:

Our Baggage Services team are committed to reuniting you with your baggage as quickly as possible and will contact you once your baggage is available for collection or delivery.

If your itinerary involves multiple airlines or you've arrived on an international flight, it may take some extra time to return your baggage to you, due to flight duration, frequency of flights and local Customs processes in each airport.