Other services

Find out who to contact if you need help booking cars, hotels, cruises, holiday activities or transfers.

Various service contact details
Service Contact Opening hours Information
Activities Email Viator    
Airbnb +61 2 8520 3333
Email Airbnb
  To change or cancel your Airbnb booking, contact your host.
Cars

Avis 136 333
Budget 1300 362 848
Hertz 13 30 39
Thrifty 1300 367 227
  You can cancel car hire booking online at Manage booking, or contact your car provider.
Classic Hotel Rewards 1300 738 206
Email Qantas Hotels
7am to 10pm AEST, Monday to Friday To change or cancel your Classic Hotel Reward booking.
Cruises 1300 766 566   To change or cancel your cruise booking.
Hotels 1300 378 206
Email Qantas Hotels
7am to 10pm AEST, 7 days a week To change or cancel your hotel booking. Hotel cancellations policies apply.
Qantas shop Email Qantas Shop    
Qantas store Email Qantas Store    
Transfers Email Viator    
Travel insurance

Enquiries
1300 783 146
Email QBE enquiries

Claims
1300 555 018 
Email QBE claims

   

Important information

Note: + International direct dialling (IDD) code for your country or territory.