Customer support

Here's how to get in contact with us, 24 hours a day. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more.

 

Alert icon

Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Also, check Manage Booking or flight status for the most up-to-date information on your flights.

Find global offices contact information Lady booking flights

Global contacts numbers

Need assistance? Find opening times and contact numbers for your local Qantas office. 

Find global offices contact information
Global Frequent Flyer contact info Women in Qantas lounge

Frequent Flyer members

Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more.

Global Frequent Flyer contact info
Tell us about your travel experience lady typing on laptop

Customer feedback

We welcome your feedback, concerns and compliments in order to help us continuously improve our service.

Tell us about your travel experience
Get in touch with a department Qantas head office

Corporate contacts

Looking to contact a department in the Qantas Group? Details for our head office, careers, sponsorship, media and more.

Get in touch with a department
Airport phone numbers lost bag

Lost property

Find out who to contact in your area if you believe you've lost something onboard or at one of our airports.

Airport phone numbers
Baggage services information Bags on carousel

Baggage services

Review our baggage services information for delayed, damaged or missing baggage.

Baggage services information
Other service enquiries cruise ship

Other services

For help with car, cruise, Airbnb, hotel and transfer bookings. Find out who to contact and the best way to enquire.

Other service enquiries
Online help lady on laptop

Website tech support

Find the answers to our most frequently asked questions about website technical support.

Online help
Scam watch information Man on laptop

Scam assistance

What to do if you've received suspicious communication from Qantas via email, phone or social media.

Scam watch information

Search FAQs for help

Find your answers faster by searching our frequently asked questions.