Even more status support
We’re offering to extend the status of eligible members for a further 12 months. Members simply need to book a Qantas flight before their membership year ends.
Read about Status SupportFrequent Flyer
Below are recommended links relevant to the current travel disruptions.
Lounge changes
Most Australian domestic and international Qantas lounges have reopened. For the most up-to-date information, including opening hours, see individual lounge pages.
View lounge informationAn update on flexible Classic Flight Reward seats
From 1 January 2023, fee-free date changes under Fly Flexible are no longer offered on Qantas domestic, international and trans-Tasman Classic Flight Reward seats.
You may still be able to change or cancel your flight, depending on the rules of the fare you’ve booked. Check your fare conditions for all restrictions and fees.
Discover fly flexibleFor urgent matters only, use the below form to send us an enquiry. Alternatively, read the information and links provided on this page.
You can do most things online. Avoiding waiting on hold, here are some recommended links:
Claim missing points for flights
Claim missing points and view the status of your claim.
Claim missing points for other partners
The process when claiming missing points from partners.
Upgrade a family member
Use your points to request an upgrade for an eligible family member.
Haven't found what you are looking for? Check our frequently asked questionsOpens external site or submit your query online.
Call us
Please note we are experiencing disruption to our phone operations. Please use the above online self service options or if your matter is urgent, submit your enquiry above.
Membership enquiries
Flight reward and priority reservation contacts
Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.
What you need to know
You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.
# Fees will be automatically waived on changes or cancellations to any domestic Classic Flight Reward booking made, changed or cancelled until 30 September 2022 and to Trans-Tasman or International Classic Flight Reward bookings made before 30 September 2022 and changed or cancelled by 31 December 2022. Additional points may be required. To be eligible for the fee waiver, all flights in your booking must be Classic Flight Rewards. If you combine Classic Flight Rewards with non-Classic Flight Reward fares ("Commercial Fares"), the cancellation fee waiver will not apply. Reward Assistance and Service Fees may apply. For a list of all Classic Flight Reward service fees, see the Fee Schedule in the program Terms and Conditions.
* Long distance call charges may apply.
^ This is a local number and can only be dialled from within the country or territory.
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.