Qantas tails
Price Promise

We understand everyone loves to score a great deal. That's why we offer a Price Promise on Qantas flights, hotels, cars, transfers, activities and cruises when booked on qantas.com. Review each of the steps to help you make a valid claim.

If on the same day after you purchase (or, in the case of cars, book) any of these products at qantas.com, you find the same identical product is available to purchase on any Australian website, marketed to consumers located in Australia that is operated by a company with an active ABN/ACN, for a lower publicly available price, we'll match it.

Plus, Qantas Frequent Flyers can receive 1,000 Qantas Points for a successful claim.

To qualify for Price Promise:

  • the products on qantas.com and the licensed online travel agent website must be identical in all regards, and;
  • the screenshot captured from their website, must display all the details.

Flights

To make a sucessful claim for a flight please consider each of the following requirements.

How to claim

To make a claim you'll need to provide us:
  • a booking reference for your confirmed and current booking in Australian dollars on qantas.com
  • screenshot from an Australian website, for the entire journey showing the same identical Qantas flight for a lower price, stamped with the time and date of the screen capture (AEST/AEDT) after you made your booking, displayed on the screen capture
  • a fully completed claim form submitted by midnight (11.59pm) AEST/AEDT on the same day that you made and paid for your booking on qantas.com. Book now, Pay later and BPAY bookings must be submitted on the day the booking was originally made and not when payment is made in full.

How we will match the competitors prices

If your claim is successful, you will be refunded for the price difference between the booking on qantas.com and the booking on the licensed online travel agent's website, and if you're a Qantas Frequent Flyer member, credited with 1,000 Qantas Points as outlined in the table: 

Outlines the refund steps and timeframe
Refund How Qantas Points credited to your account
Within 10 days after departure
Credit or debit card, POLi or PayPal used to make the booking
Within 8 weeks after departure
Within 6-8 weeks after departure
BPAY used to make the booking. Refund via bank account
Within 8 weeks after departure

If your booking was made via BPAY, our Contact Centre will call you to process the refund.

Make a claim

Claims need to be made by the person who is travelling on the flight booking.

Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 Qantas Points offered for successful claims.

You will be notified by email within 3 working days as to whether your claim was successful. 

Hotels

To make a sucessful claim for a hotel please consider each of the following requirements.

How to claim

To make a claim you'll need to provide us:
  • a booking number for your confirmed, current and fully paid booking on qantas.com
  • a screenshot from an Australian website showing the same identical Qantas accommodation for a lower price
  • a fully completed claim form submitted by midnight (11.59pm) AEST on the same day that you made and paid for your booking at qantas.com, or in the case of car hire, on the same day as you receive your confirmation.

How we will match the competitors prices

If your claim is successful, you'll be refunded for the price difference between the booking on qantas.com and the booking on the licensed online travel agent's website, and if you're a Qantas Frequent Flyer, credited with 1,000 Qantas Points as outlined in the table:

Timeframe and method of refund to customer for hotels
Refund How Qantas Points credit to your account
Within 10 days of making your claim
Credit or debit card
Within 8 weeks after your hotel stay

Make a claim

Claim needs to be made by the person who booked and paid for the hotel. Those claming for the hotel must be 18 years or older. 

Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 points offered for successful claims.

You will be notified by email within 3 working days as to whether your claim was successful. 

Cars

To make a sucessful claim for a car please consider each of the following requirements.

How to claim

To make a claim you'll need to provide us:
  • a booking number for your confirmed and current booking on qantas.com
  • a screenshot from an Australian website showing the same identical Qantas car hire for a lower price
  • a fully completed claim form submitted by midnight (11.59pm) AEST on the same day as you receive your confirmation from qantas.com.

How we will match the competitors prices

If your claim is successful, you'll be refunded for the price difference between the booking on qantas.com and the booking on the licensed online travel agent's website, and if you're a Qantas Frequent Flyer, credited with 1,000 Qantas Points as outlined in the table:

Outlines the refund steps and timeframe
Refund/Price match How Qantas Points credited to your account
Once the claim is confirmed as valid from the car supplier Car suppliers will match the lower rate to reflect on the invoice Within 8 weeks of completion of your car hire

Make a claim

Claim needs to be made by the person in whose name the car booking was made.

Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 points offered for successful claims.

You will be notified by email within 3 working days as to whether your claim was successful. 

Activities and transfers

To make a sucessful claim for an activity, experience or transfer please consider each of the following requirements.

How to claim

To make a claim you'll need to provide us:

  • a booking number for your confirmed, current and fully paid booking on qantas.com
  • a screenshot from an Australian website showing the same identical Qantas transfer or activity for a lower price
  • a fully completed claim form submitted by midnight (11.59pm) AEST on the same day that you made and paid for your booking at qantas.com.

How we will match the competitors prices

If your claim is successful, you will be refunded for the price difference between the booking on qantas.com and the booking on the licensed online travel agent's website, and if you're a Qantas Frequent flyer, you'll be credited with 1,000 Qantas Points as outlined in the table:

Refund How Qantas Points credit to your account
You'll usually be refunded same date of commencing the transfer, activity or experience to the credit card used on the original booking. Viator reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Viator.
Credit or debit card, paid in Australian dollars Within 8 weeks of completion of your transfer, activity or experience

Make a claim

Claim needs to be made by the person who booked and paid for the activity, transfer or experience.

Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 points offered for successful claims.

You will be notified by email within 3 working days as to whether your claim was successful. 

Cruises

To make a sucessful claim for a cruiseplease consider each of the following requirements.

How to claim

To make a claim you'll need to provide us:

  • a booking number for your confirmed and current booking on qantas.com
  •  a screenshot from an Australian website showing the same identical cruise and category that has been booked for a lower price with the time and date the screenshot was taken
  • a fully completed claim form submitted by midnight (11.59pm) AEST on the same day that you made and paid for your booking at qantas.com.

How we will match the competitors prices

If your claim is successful, you will be refunded for the price difference between the booking on qantas.com and the booking on the licensed online travel agent's website, and if you're a Qantas Frequent Flyer, credited with 1,000 Qantas Points as outlined in the table: 

Refund/Price match How Qantas Points credit to your account
You will be refunded 10 days after the claim is approved
Credit card that is supplied for booking
Within 8 weeks of completion of your cruise

Make a claim

Claims need to be made by the person who booked and paid for the cruise. The lower rate must be available for booking at the time you contact us.

Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 Qantas Points offered for successful claims.

You will be notified by email within 3 working days as to whether your claim was successful. 

Important information

Disclaimer: * The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Price Promise. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.

Disclaimer: + You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form.

Disclaimer: ^ If any booking was made in a currency other than Australian dollars, the amount to be paid will be converted into $A using the currency conversion rate shown on oanda.com at the time that the credit is processed.

Disclaimer: ~ The Price Promise for activities, experiences and transfers is offered and administered by Viator Systems Pty Ltd. All activities, experiences and transfers are supplied by third parties. Qantas and Viator Systems Pty Ltd. act as agents in the sale of these products. Refer to the supplier's terms and conditions which may limit liability to you. Transfers, activities or experiences only include products appearing on qantas.com.

Disclaimer: **The Price Promise for cruises is offered and administered by Cruise Guru. All Price Promise requests are subject to approval. The decision rendered by Cruise Guru is final.

Disclaimer: #Price Promise only applies to the cruise fare, inclusive of port charges. Additional items such as air or land components, insurance, shipboard credit, transfers, pre- or post-cruise, gratuities hotel stays, onboard amenities, gift cards/certificates, cash back, and/or dollars off are not eligible.

Disclaimer: Ω The penalty period is when the final payment for the cruise booking is due, established by the cruise line.