We’re preparing for a gradual restart of international services, with the flights scheduled to resume from 1 November 2021 for Australian citizens, permanent residents and their immediate families in line with Australian Government requirements.
We’ll continue to work closely with the Australian Federal Government around the reopening of borders to support COVID-safe international travel.
Last updated: 22 October 2021
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
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We’ve recently announced that flights between Sydney and London (Heathrow) and Los Angeles will resume on 1 November for eligible passengers. Flights between Melbourne and London (Heathrow) will commence from 6 November, and between Melbourne and Los Angeles from 18 December for eligible passengers.
Fares are now available for sale for Australian citizens, permanent residents and their immediate families and some visa holders.
Before booking and before travel, ensure you check the latest travel requirements which include:
- All passengers on Qantas international flights (aged 12 years and older) will be required to be fully vaccinated with a TGA-approved or recognised vaccine (unless they have an exemption).
- As part of the Australian Government requirements, customers on these flights will also be required to return a negative COVID-19 test result from an approved PCR testing site 72 hours prior to departure.
- From 1 November the NSW and Victorian Governments will remove quarantine requirements for international arrivals who are fully vaccinated with a TGA-approved vaccine. The Victorian Government requires all passengers travelling to Victoria to take a COVID test within 24 hours of arriving. Information about testing requirements on arrival into NSW will be provided once it’s available.
For more information, see requirements for international travel.
As we prepare to restart flights to Los Angeles and London (Heathrow) from 1 November, we’re also excited to launch flights to Singapore, Fiji, Vancouver, Tokyo, Honolulu, and an all-new route to Delhi, India, before the end of the year. And we’ve got more international flights on the horizon.
We will be regularly updating information on the destinations we are flying to, including start dates for other routes on our international network page.
While many aspects of international travel will be the same as they were pre-COVID, some things will look a little different, particularly in the short-term.
Government travel and quarantine requirements
Before booking and before departure, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Before you travel, remember to also check for:
- any restrictions in the locations you intend to travel to, including any applicable Australian State Government restrictions and requirements, and
- any immigration requirements, including if you need to renew your passport or apply for a visa.
From 1 November, the NSW Government will remove quarantine requirements for international arrivals who are fully vaccinated with a TGA-approved vaccine. Information about testing requirements on arrival into NSW will be provided once it's available.
Pre-departure COVID-19 testing
We recommend you check the requirements of your destination country well before your travel date to ensure you comply with their test requirements (including approved testing providers and documentation) and allow enough time to organise your test.
If you’ve tested positive for COVID-19 within the past three months, and a negative pre-departure test is a requirement for your trip, you’ll need to provide proof of recovery from COVID-19 documentation. This must be submitted to us at least seven days before departure, and you’ll still need to have a pre-departure COVID-19 PCR test.
See more information on COVID-19 past positive medical clearances.
If you're booked to travel to or from Australia on a Qantas aircraft, you'll need to be fully vaccinated at the time of travel. Some exceptions apply, including:
- Children under 12 years of age (however you should always check the requirements of the country you're travelling to, as you'll need to comply with the most stringent requirements that may apply to your trip).
- If you have a valid exemption.
- If you're travelling on a ticket sold by Qantas for a flight operated by another airline, unless vaccination is a requirement of the operating airline or destination country.
You’ll need to be fully vaccinated with a TGA-approved or recognised vaccineOpens external site in a new window and be provided a vaccination certificate issued by a verified source. In accordance with Australian Government guidelines, a traveller is not fully vaccinated unless at least seven full calendar days have elapsed since the last dose of vaccine in a course of immunisation.
In some circumstances, you may be asked to present proof of vaccination (or exemption). See more about documentation required for travel.
This requirement relates to flights operated by Qantas on a Qantas aircraft, including those booked via another airline or third-party travel arranger. If you're travelling on a Qantas codeshare flight which is operated by another airline on their aircraft, you'll need to contact them directly to understand and meet their requirements if applicable.
If you’re unable to be vaccinated for COVID-19 for medical reasons, you must provide us with an Immunisation History Statement issued by the Australian Government which displays medical contraindications to COVID-19 vaccines, or other proof such as official certification from another national government (where you’re not able to provide an Australian Immunisation History Statement which displays medical contraindications to COVID-19 vaccines), in order to be able to travel with us.
To travel with an approved exemption:
- You must send the required documentation to us at least seven days before your scheduled departure for verification.
- You will also be required to return a negative COVID-19 PCR test within 72 hours of your scheduled departure or (if regulations permit) an equivalent test result.
When you check in for your flight with us, we’ll ask you to declare that you meet all your requirements for travel, including vaccination and pre-departure testing (if applicable to your destination).
On the day of travel, you may be required to carry and show proof of:
- your vaccination (or exemption) certificate, and
- any other documentation applicable to your destination, such as a negative pre-departure COVID-19 test result, entry permits, and travel declarations.
If you're an Australian citizen or resident, you may be eligible to obtain your International COVID-19 Vaccination Certificate from the Australian Government.
We're also working with IATA to facilitate use of the IATA Travel PassOpens external site for Qantas customers in the coming weeks, which will provide an easy and secure way for you to share this information with us prior to travel. We’ll provide additional information on how to use this app when it becomes available.
Disclaimer: * Subject to Government and Regulatory approval.