If you wish to change your plans, you can cancel your booking and retain the full value as a Flight Credit. Just request your Flight Credit before your scheduled date of departure.
Plus, if your booking was made on or before 28 February 2021, your Flight Credit can be used for bookings and travel until 31 December 2023. This may take a few weeks to update in our system.
When you’re ready to rebook, you’ll need to cover any change fee and any fare increase in your new booking.
If you booked with a travel agent or through a third-party website (eg Booking.com or Webjet), contact them directly to make changes to your booking.
If we've cancelled your flight, we’ll contact you as soon as possible. You will not be charged any change or cancellation fees.
Find more information on flight credits at booking changes and other options.