Frequent Flyer

Alert icon

Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Check your booking or flight status for the most up-to-date information on your flights.

Important information

Below are recommended links relevant to the current travel disruptions.

Even more status support

We’re offering to extend the status of eligible members for a further 12 months. Members simply need to book a Qantas flight before their membership year ends.

Read about Status Support

Classic Flight Reward changes

Classic Flight Reward bookings for travel up until 31 March 2021 can be changed free of charge - change fees will not be applied.

Find out more

Lounge changes

Some Australian domestic Qantas lounges have reopened. However, our airport Meeting Rooms and Qantas Valet services are closed until further notice.

Find out more

Qantas Club membership changes

A further six-month extension will be applied to paid Qantas Club members who held an active membership on 23 September 2020. We’re also extending most complimentary lounge invitations by an extra six months.

Find out more

Pause of physical cards

We are distributing physical cards and kits to members who attain a higher tier and those who purchase or renew a Qantas Club membership. The distribution of other physical cards and kits will remain paused until 30 June 2022. All members can continue to access their digital card in the Qantas App.

Find out more about card distribution

For urgent matters only, use the below form to send us an enquiry. Alternatively, read the information and links provided on this page.

We're here to help

You can do most things online. Avoiding waiting on hold, here are some recommended links:

Bookings icon

Manage bookings

See your flight, hotel, car hire and other bookings with us.

View bookings
My account

Update profile

Edit your personal information, preferences and subscriptions.

View profile

Claim missing points for flights

Claim missing points and view the status of your claim.

Submit claim
Shopping icon

Claim missing points for other partners

The process when claiming missing points from partners.

View process
Family transfer icon

Family transfer

Transfer points to an eligible family member.

Make a transfer
Food and wine icon

Lounge invitations

Manage your complimentary lounge invitations.

View invitations
Qantas Points cards icon

Purchase top-up points

Purchase points with American Express, Visa or Mastercard.

Purchase points
Status icon

Status hold

Put your membership on hold for up to 18 months.

Apply for Status Hold
Upgrade icon

Upgrade a family member

Use your points to request an upgrade for an eligible family member.

Upgrade a family member
Lounge icon

Join or renew Qantas Club

Enjoy exclusive benefits across our lounge network.

Join or renew

Haven't found what you are looking for? Check our frequently asked questionsOpens external site or submit your query online.


If your matter is urgent, enter your details below and we'll get back to you as quickly as possible.


Call us

Please note we are experiencing disruption to our phone operations. Please use the above online self service options or if your matter is urgent, submit your enquiry above.

Membership enquiries

Frequent Flyer phone numbers by country
13 11 31*
New Zealand
0800 101 500
United Kingdom
0845 7 747 100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220~
Europe and Ireland
+44 20 8600 4333
Other countries and territories
+61 2 9433 2329

Flight reward and priority reservation contacts

Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.

Reservation phone numbers by country
13 11 31^
New Zealand
0800 100 767
United Kingdom
0845 774 7100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220~
+49 69 299 571 421
Hong Kong (SAR of China)
+852 2298 8111
+65 6415 7366
+0120 7007 26
+27 21 427 3128

Important information


* Long distance call charges may apply.

^ This is a local number and can only be dialled from within the country or territory.

~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.