Even more status support
We’re offering to extend the status of eligible members for a further 12 months. Members simply need to book a Qantas flight before their membership year ends.
Read about Status SupportUpgrade your web browser for an enhanced experience. Upgrade my browser.
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits and refunds.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Check your booking or flight status for the most up-to-date information on your flights.
Below are recommended links relevant to the current travel disruptions.
We’re offering to extend the status of eligible members for a further 12 months. Members simply need to book a Qantas flight before their membership year ends.
Read about Status SupportMost Australian domestic Qantas lounges have reopened. However, our airport Meeting Rooms and Qantas Valet services are closed until further notice.
Find out moreOpens external siteClassic Flight Reward bookings for travel up until 31 March 2021 can be changed free of charge - change fees will not be applied.
Find out moreFor urgent matters only, use the below form to send us an enquiry. Alternatively, read the information and links provided on this page.
You can do most things online. Avoiding waiting on hold, here are some recommended links:
Claim missing points and view the status of your claim.
The process when claiming missing points from partners.
Use your points to request an upgrade for an eligible family member.
Haven't found what you are looking for? Check our frequently asked questionsOpens external site or submit your query online.
Please note we are experiencing disruption to our phone operations. Please use the above online self service options or if your matter is urgent, submit your enquiry above.
Australia 13 11 31* |
New Zealand 0800 101 500 |
United Kingdom 0845 7 747 100 call cost up to 7 pence a minute (inc VAT) for 084 numbers |
USA and Canada 1800 227 4220~ |
Europe and Ireland +44 20 8600 4333 |
Other countries and territories +61 2 9433 2329 |
Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.
Australia 13 11 31^ |
New Zealand 0800 100 767 |
United Kingdom 0845 774 7100 call cost up to 7 pence a minute (inc VAT) for 084 numbers |
USA and Canada 1800 227 4220~ |
Germany +49 69 299 571 421 |
Hong Kong (SAR of China) +852 2298 8111 |
Singapore +65 6415 7366 |
Tokyo +0120 7007 26 |
Johannesburg +27 21 427 3128 |
* Long distance call charges may apply.
^ This is a local number and can only be dialled from within the country or territory.
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.