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Qantas flights QF1-QF399 and Jetstar flights operate from the international terminal.
Counter is located in departures on level 3.
Limited ticketing facilities are provided by PT Jasa Angaksa Semesta for all booking enquiries please call +62 21 2555 6300 between 9:00 am to 5:00 pm.
For 24 hour assistance contact the local Qantas Office for assistance.
Check-in opens 3 hours before departure for Qantas operated services and is located at counters C16-24 on the departures level 3.
Note: For Qantas codeshare and Jetstar flights, check-in with the operating carrier.
Australian passport holders can now use the immigration automated departure gates for faster departure clearance. These gates are located to the right of the departures hall.
Online check-in is available for Qantas international flights (QF1-199), and other eligible connecting flights operated by oneworld, partner and codeshare airlines. Online check-in opens 24 hours before your flight departure and closes 2 hours before international flight departures.
At the boarding gate
Customers are reminded that an Australian Government liquids, aerosols and gels (LAGS) restrictions apply. Additional checks are conducted at the gate lounge with all liquids and gels over 100 mls not allowed to be brought onboard including bottled water purchased in the terminal. Duty Free can be purchased and will be brought to the aircraft by Duty Free Sales staff prior to departure (please retain the receipt for collection of Duty Free goods).
View our real time flight status page for up-to-the-minute departure information.
Immigration have dedicated counters for customers over 60 years of age and for families travelling with young children and infants. These counters are located to the right in the arrivals hall.
Baggage carousels are located in the arrivals hall.
Information boards display flight carousel numbers.
View our real time flight status page for up-to-the-minute arrival information.
You can walk between the domestic and international terminals by following the directional signs. It takes approximately 5 minutes.
To learn more about other airports you're departing from, or flying to, including arrival and departure hall locations, lounge availability, transport connections and more.Back to Airport guides
Information correct as of December 2015. Times and prices are a guide only.