Travel updates

Check this page for issues which may affect your flight or booking with us. We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media roomOpens external site for the latest information.

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Qantas has moved to Terminal 3 at Jakarta’s International Airport

Qantas has relocated from Terminal 2 to Terminal 3 at Jakarta’s Soekarno-Hatta International Airport (CGK).

The modern and spacious international terminal will provide an improved travel experience, including more retail and dining options for customers. There is no change in the flight schedule or check-in timings.

Qantas flights will no longer operate from Terminal 2, which will become a dedicated domestic terminal later this year. Qantas, along with Jetstar Asia, are moving ahead of a plan by the airport operator to move all international airlines to Terminal 3 by end July 2018.

Passengers are advised to check in at the airport at least two hours before departure and are reminded to allow ample time for their ground transfers to and from the Soekarno-Hatta International Airport.

Customers transferring between international and domestic services will be required to collect their bags and complete immigration and customs processes, and re-check their bags at the onward carrier’s check-in counters at the respective operating airline’s terminal. Customers can travel conveniently between Terminal 2 and Terminal 3 via the Skytrain.

Security requirements for travel to the US

Following increased security requirements introduced by the United States Transportation Security Administration late last year, airlines have gradually implemented the new measures that apply for all travellers to the US.

All customers with upcoming flights from Australia to the United States should note that increased security requirements will apply at the airport and may include additional screening at the departure gate.

To complete your pre-departure security requirements and ensure we can get you away on time, customers travelling on Qantas flights to the US should proceed directly to the locations listed here in Brisbane, Melbourne and Sydney airports.

Qantas has moved to a new home in Perth

All Qantas domestic and international flights now operate from the Terminal 3 and Terminal 4 precinct at Perth Airport.

Qantas customers will enjoy smoother connections through Perth with the ability to transfer from domestic to international services without changing terminals. The improved facilities also include an International Transit Lounge for eligible customers.

The new Qantas T3/T4 precinct opened for the launch of direct flights between Perth and London on 24 March.

Qantas International flights no longer arrive or depart from Perth Terminal 1, where all other international airlines including Jetstar operate.

More information is available in our Perth Airport guide.

Qantas has relocated in New York JFK International Airport

Qantas customers will benefit from a more seamless travel experience at New York’s John F. Kennedy International Airport (JFK) following our move from Terminal 7 to Terminal 8.

We now share Terminal 8 with our partner American Airlines, enabling customers transiting through JFK to connect to onward flights more easily. 

Qantas customers will have their own dedicated area at check-in, and will enjoy an extensive range of cafes, restaurants and retail shops in the terminal, including access to American Airline’s lounges for eligible customers. 

Customers booked on flights to or from New York from 3 April 2018 are advised to check their booking on Qantas.com prior to travel to ensure they have the correct departure and/or arrival information. All terminals at JFK are connected via free AirTrain which operates 24 hours a day year-round.

Important information regarding electronic devices

Qantas Group customers are advised to refer to the Product Safety Australia websiteOpens external site in a new window for a list of electronics and technology devices, including laptops, that have been recalled due to faults including battery issues.

Customers planning to travel with these devices should refer to the original manufacturer for further information and recall instructions.

Sydney airport traffic delays due to ongoing road works

Changes to the traffic flow around the Sydney Airport precinct have been causing traffic delays during peak periods throughout the week, with significant delays on weekends when heavy roadworks are underway.

Customers travelling on flights from Sydney are advised to allow extra time for their journey to the airport, especially at peak periods.

Visit livetraffic.comOpens external site in a new window for traffic updates.

Our real time Flight Status page will give you up-to-the-minute information on specific flights.

Ongoing roadworks around Denpasar Airport in Bali

Construction of the Simpang Tugu Ngurah Rai Underpass is causing significant traffic delays, and will likely affect your travel time to Denpasar airport.

We recommend allowing extra time to travel to ensure you arrive for your flight on time.

Our real time Flight Status page will give you up-to-the-minute information on specific flights.

Scam phone calls, suspicious emails and hoax social media

We're aware that some customers are receiving automated phone calls posing as Qantas. These calls aren't from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.

You may also see offers or promotions on social media claiming to be from Qantas. You'll be able tell if these are from our official Qantas page because there will be a blue tick on our Facebook landing page, meaning the Qantas page has been verified by Facebook as the authentic page. If you do see something you think may be fake, let us know as we will report them to Facebook. We also suggest you report them to ScamwatchOpens external site in a new window.

For more information on scam phone calls or suspicious emails see our FAQ.

Changes to the onboard carriage of electronic devices on select flights to the USA, UK and the Middle East

There are no impacts to customers traveling on Qantas operated services following the announcement of new travel requirements that will be implemented by the USA and UK restricting the carriage of electronic devices larger than a smartphone in the cabin of inbound flights from some Middle Eastern airports.

Customers travelling with codeshare and interline partners to the USA or UK should check the requirements of the operating carrier.

We continue to monitor the situation.

Total carriage ban - Samsung Galaxy Note 7

Due to safety concerns, travelling with a Samsung Galaxy Note 7 onboard Qantas and Jetstar aircraft is prohibited. The ban applies to devices being carried onto the aircraft, in carry-on baggage as well as checked baggage. Other Samsung devices are not affected.

This ban came into effect on 12:01am (AEDT) Sunday 16 October 2016 for ALL FLIGHTS and is due to concerns regarding potential fire risk from the device's battery after a number of incidents worldwide. It also follows a ban put in place by regulators overseas.

Samsung customer service points in Australian airport terminals

Samsung Australia has set up a number of customer service points within several Australian airports where customers, who are unaware of the Galaxy Note 7Opens external site in a new window ban on flights, can arrange an alternative device at the airport.

The customer service points are open from 6am to 6pm (local time) and located before security screening, at selected airports.

Samsung Australia is working to set up customer service points in additional terminals. For further updates please Samsung AustraliaOpens external site in a new window.