Financial and non-financial metrics

Our key performance indicators, including financial, environmental, social and governance.

Introduction

The Qantas Group is committed to transparency on key performance indicators, including financial, environmental, social and governance metrics. A three year history of performance indicators can be found below and a five year history is accessible in excel form.   

KPMG were engaged to provide Limited Assurance over selected sustainability metrics, the Limited Assurance Report (PDF) can be read here

Economic integrity

Economic integrity from FY17 to FY19
Metric Unit FY21 FY20 FY19
Underlying PBT1, 2 $M -1,826   124  1,326
Statutory PBT1 $M -2,351  -2,708  1,192
ROIC1, 3 % -23.3  5.8  19.2
Underlying Earnings per share1, 4 Cents per share -71  6 57
Statutory Earnings per share1 Cents per share -92 -130  52
Net free cash flow1, 5 $M -1,108  -488 1,601

Customer

Customer and Brand metrics for FY17 to FY19
Metric Unit FY21 FY20 FY19
On-time performance6 % 85.5 76.6 79.2
Brand preference7 % 68 71 71
Domestic NPS - Gap over major competitor8 Score N/A N/A 14.9

Safety

Safety metrics for FY17 to FY19
Metric Unit FY21 FY20 FY19
Total Recordable Injury Frequency Rate9 TRIFR 20.9 21.8 24.4
Lost Work Case Frequency Rate10 LWCFR 6.5 8.8 9.3
Fatalities # 0 0 0

Community

Community metrics for FY17 to FY19
Metric Unit FY21 FY20 FY19
Total supplier spend11 $M 4,227  9,790 12,571
Australian supplier spend12 $M 2,782  5,820 7,800
Aboriginal and Torres Straight Islander spend13 $M 3 3 2.2
Total community partnerships investment14 $M 0.2 4.4 3.1
Proportion of Aboriginal and Torres Straight Islander investment15 % 31.2 19.1 35.0
Total Change for Good UNICEF donations16 $M 0.1 1.2 1.9
Total StarKids World Vision donations17 $M 0.3 0.8 1.0

People

People metrics for FY17 to FY19
Metric Unit FY21 FY20 FY19
Number of full time equivalent employees18 # 20,640 28,957 29,055
Percentage of employees under a collective bargaining agreement19 % 85.8 83.3 79.8
Voluntary employee turnover19 % 11.2 4.3 5.5
Percentage of women19 % 43.6 42.5 42.0
Percentage of women in senior positions19 % 38.1 37.0 35.9
Percentage of women on the Qantas Board19 % 40.0 40.0 36.4
Number of women on the Qantas Board19 # 4 4 4
Percentage of women recruited into the graduate program19 % N/A 47.5 34.4
Number of Aboriginal and Torres Strait Island employees19 # 198 329 408

Environment

Environment metrics FY17 to FY19
Metric Unit FY21 FY20 FY19
Aviation fuel consumption20 000 L 1,448,179 3,689,670 4,888,697
Fuel per 100 RTKs (Group Efficiency)21 L 65.9 37.95 36.2
CO2-e emissions – Total (Scope 1 & 2)22 Tonnes 3,704,719 9,360,546 12,406,303
CO2-e emissions - Scope 123, 34 Tonnes 3,639,737 9,276,620 12,285,328
CO2-e emissions - Scope 224, 34 Tonnes 64,983 83,920 120,881
CO2-e emissions – Domestic25 Tonnes 2,531,603 3,438,403 4,412,114
CO2-e emissions – International26 Tonnes 1,173,116 5,922,143 7,994,189
CO2-e per 100 RTKs (Group Efficiency)27 Kg 168.6 96.2 91.8
CO2-e emissions - Scope 328, 34 Tonnes 218,276 882,401 1,212,055
CO2-e emissions - Total29 Tonnes 3,922,995 10,242,101 13,618,264
Electricity (Australia)30 MWh 53,845 101,941 144,955
Direct waste to landfill (Australia)31, 34 Tonnes 4,318 15,166 13,209
Water (Australia)32, 34 000 L 363,965 477,856 800,019
Natural gas (Australia)30 GJ 94,190 109,424 165,586
Diesel (Australia)30 Litres 4,029,659 4,215,738 5,413,826
Av. aircraft age - scheduled passenger fleet33 Years 12.8 11.9 11.1

Footnotes

Scope includes Qantas Airways Limited and controlled entities, including Qantas International (including Qantas Freight), Qantas Domestic, Qantas Loyalty, QantasLink, Network Aviation, Jetstar International, Jetstar Domestic and Jetstar Asia unless stated otherwise. The Consolidated Financial Statements for the year ended 30 June 2021 comprise Qantas and its controlled entities and the Qantas Group’s interest in investments accounted for under the equity method. 

1 FY19 has been restated for the impact of the adoption of AASB 16 Leases and the IFRIC agenda decision in relation to fair value hedges. FY18 has been restated for the impact of AASB 15 Revenue from Contracts with Customers, however FY17 continues to be reported under previous accounting standards. 

2 Underlying Profit Before Tax (PBT) is a non-statutory measure, and is the primary reporting measure used by the Qantas Group’s chief operating decision-making (CODM) bodies, being the Chief Executive Officer (CEO), the Group Management Committee and the Board of Directors, for the purpose of assessing the performance of the Group. Items which are identified by Management and reported to the CODM bodies as not representing the underlying performance of the business are not included in Underlying PBT. The determination of these items is made after consideration of their nature and materiality and is applied consistently from period-to-period. Items not included in Underlying PBT primarily result from revenues or expenses relating to business activities in other reporting periods, transformational/restructuring initiatives, transactions involving investments, impairments of assets and other transactions outside the ordinary course of business. For the reconciliation of Underlying PBT to Statutory PBT, refer to the relevant Qantas Annual Report. 

3 Return on Invested Capital (ROIC %) is a non-statutory measure and is the financial return measure of the Group. ROIC is calculated as Return on Invested Capital EBIT (ROIC EBIT) divided by Average Invested Capital. ROIC EBIT is derived by adjusting Underlying EBIT for the period to exclude leased aircraft depreciation under AASB 16 and to include notional depreciation for these aircraft to account for them as if they were owned. Invested Capital includes the net assets of the business other than cash, lease receivables, interest-bearing liabilities, other financial assets/(liabilities) and tax balances as well as lease liabilities and right of use assets (for leased aircraft, property and other assets) as measured under AASB 16. Average invested capital is equal to the 12-month average of the monthly invested capital. 

4 Underlying Earnings per share is calculated as Underlying PBT less tax benefit/expense (based on the Group’s effective tax rate) divided by the weighted average number of shares outstanding during the period. 

5 Net free cash flow is calculated as operating cash flows less investing cash flows.

6 On-time performance as measured by the percentage of flights departing within 15 minutes of scheduled departure for Total Group operations including Qantas International, Qantas Domestic, QantasLink, Jetstar International and Jetstar Domestic, including Jetstar Domestic New Zealand.

7 Brand Preference — Best Products and Services indicates percentage of customers who agree with the statement ‘Qantas is focused on providing the best products and services to its customers’. Source: Reputation Tracker, based on Australian Population.

8 Domestic operational NPS — Average Qantas Domestic Gap to Competitor, based on internal Qantas reporting. This reporting has been paused during the COVID-19 pandemic. Not reported in 2019/20 or 2020/21 due to the impact of COVID-19 on the availability of robust data over the full year period. 

9 Total Recordable Injury Frequency Rate (TRIFR): The total number of injuries or illnesses during work hours (1 July to 30 June) with an accepted workers’ compensation claim for Australian-based personnel, or equivalent in other jurisdictions, per million hours worked. Journey and slip port injuries are excluded from this calculation. This metric includes embedded contractors that work exclusively for the Qantas Group and perform work that is considered core business. 

10 Lost Work Case Frequency Rate (LWCFR): Described as the total number of injuries or illnesses during work hours (1 July to 30 June) with an accepted workers’ compensation claim for Australian-based personnel, or equivalent in other jurisdictions, which resulted in total incapacity, per million hours worked. Total incapacity is defined as any injury or illness that results in an injured worker being unfit for work. Journey and slip port injuries are excluded from this calculation. This metric includes embedded contractors (as described above) and employees of majority-owned entities of the Qantas Group.

11 Total supplier spend excluding payments processed through IATA clearing account and direct bank deposits for the purposes of aircraft lease payments.

12 Australian supplier spend where supplier headquarters are located in Australia.

13 Aboriginal and Torres Strait Islander supplier spend includes suppliers that are Supply Nation registered or certified as well as known Aboriginal and Torres Strait Islander suppliers. FY13/14 included one-off payments of $9m relating to carbon offsets.

14 Total Qantas community partnerships investment excludes donations facilitated through other areas of the business and voluntary logistical support provided to the Australian Government in times of crisis. Due to the impact of COVID-19 on business operations and our people, the Group paused the majority of sponsorship activity in FY21, including community and reconciliation investment.

15 Proportion of total community investment directed to benefit Aboriginal and Torres Strait Islander communities.

16 Total UNICEF donations facilitated through Qantas’ Change for Good program. The majority of the UNICEF collection is through our International services which were largely suspended in FY21.

17 Total World Vision donations facilitated through Jetstar’s StarKids program.

18 Total number of employees of majority owned entities of the Qantas Group as by employment type, full-time or part-time.

19 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity is limited to total workforce of wholly owned entities of Qantas Airways Limited broken down by gender, age group and Aboriginal and Torres Strait Islander employees as well as women in the following positions: Non-Executive Directors and Senior Management. Gender diversity indicators are consistent with diversity policy and targets, measured as at 30 June.

20 The total volume of aviation kerosene consumed by the Qantas Group’s flying businesses from 1 July to 30 June. Scope: Aviation fuel consumption where the flight is operated solely for the purpose of the Qantas Group. This includes for both domestic and international operations; Qantas Airways, Jetstar Australia & New Zealand, QantasLink, Network Aviation and Qantas Freight. This does not include aviation fuel consumed by Jetstar Asia, Jetstar Japan or codeshare partners.

21 Fuel per 100 revenue-tonne-kilometres (RTKs). RTKs quantifies the Qantas Group’s fuel efficiency, which is described as the amount of revenue-generating payload carried for the distance flown. Total number of tonnes of paying passengers, freight and mail carried, multiplied by the number of kilometres flown. Scope: Fuel per 100 RTKs includes, for both domestic and international operations; Qantas Airways, Jetstar Australia & New Zealand, QantasLink, Network Aviation and Qantas Freight.

22 Total scope 1 and scope 2 greenhouse gas emissions are measured in tonnes for the period 1 July to 30 June. Refer to relevant footnotes for scope 1 and scope 2.

23 Total direct greenhouse gas emissions (scope 1) measured in tonnes for the period 1 July to 30 June. Scope 1 emissions include aviation fuel and aircraft engine oil from both domestic and international operations. The Qantas Group applies the National Greenhouse and Energy Reporting (Measurement) Determination factors and methodology for the calculation of CO2-e. Emissions from aviation fuel are calculated using the National Greenhouse and Energy Reporting (Measurement) Determination 2008, Method 2 – emissions of carbon dioxide from the combustion of liquid fuels. Scope: All activities under operational control of the Qantas Group.

24 Total indirect greenhouse gas emissions (scope 2) measured in tonnes for the period 1 July to 30 June. Scope 2 emissions include indirect emissions from consumption of purchased electricity from Qantas billed facilities in Australia. The Qantas Group applies the National Greenhouse and Energy Reporting (Measurement) Determination factors for the calculation of CO2-e, except for Tri-Generation associated emissions where the Qantas Group applies a facility specific emission factor. Scope: All activities under operational control of the Qantas Group. 

25 Total direct and indirect greenhouse gas emissions from Domestic operations. Domestic operations include all emissions from activities reported under the National Greenhouse and Energy Reporting (Measurement) Determination.

26 Total direct and indirect greenhouse gas emissions from International operations. International operations include all emissions from international aviation fuel consumption.

27 Greenhouse gas emissions (scope 1 & 2 only) intensity measured in kilograms of CO2-e per 100 revenue-tonne-kilometres (RTKs) converted to CO2-e tonnes by the National Greenhouse and Energy Reporting (Measurement) Determination factors. Scope: All flights operated solely for the purpose of the Qantas Group, and all activities under the control of the Qantas Group.

28 Total indirect greenhouse gas emissions resulting from value chain activities (scope 3) measured in tonnes for the period 1 July to 30 June. Scope 3 emissions include indirect emissions from the extraction, production and transport of aviation and other transport fuels burned at generation, as well as the indirect emissions attributable to the electricity lost in delivery in the transmission and distribution network. The Qantas Group also reports on scope 3 indirect emissions sources that are considered attributable to the company’s services (i.e. passenger and freight), including from waste, business travel, business accommodation, water use, embodied energy of aircraft, inflight magazines and on-board catering. The Qantas Group does not report on scope 3 indirect emissions associated with the following non-attributable sources; employee and client commuting, emissions related to ground fuels and electricity consumption at international ports, and international emissions (except for fuel burn, embodied energy and inbound international waste related emission sources) as these are outside the Qantas Group’s operational control. The Qantas Group also offsets all employee and contractor business travel under our Fly Carbon Neutral program, therefore all business travel emissions are excluded from our emissions profile to prevent double counting. The Qantas Group applies the Australian Government’s Climate Active Carbon Neutral Standard for Products and Services as a proxy for Group emissions to determine our scope 3 emissions using National Greenhouse Accounts (NGA) emissions factors for the calculation of CO2-e. This methodology is continually reviewed to ensure compliance with Climate Active Carbon Neutral Standard.

29 Total scope 1, scope 2 and scope 3 greenhouse gas emissions measured in tonnes for the period 1 July to 30 June.

30 The total amount of electricity consumed as measured in megawatt hours (MWh), natural gas measured in gigajoules (GJ) and diesel measured in litres (L) where separately billed to Qantas wholly-owned entities within Australia for the period 1 July to 30 June.

31 Total onshore waste to landfill (including quarantine waste) measured in tonnes for the period 1 July to 30 June, where waste is delivered from Qantas premises directly to a landfill site and where the Qantas Group is responsible for the waste removal and is separately billed to Qantas wholly-owned entities by a waste service provider. Scope: All activities under the financial control of the Qantas Group (excludes Jetstar Asia). Qantas has set a 75% reduction target for total onshore waste to landfill (including quarantine waste) by 2021 against the calendar year 2018 (1 January to 31 December) baseline. Where Qantas has not been separately billed, in the case of a percentage of inflight waste associated with Jetstar flights, an estimation process has been applied based on the prorated waste generated and the number of available-seat-kilometres (ASKs). The 2018 baseline is 22,212 tonnes.

32 Total municipal water supplies measured in kilolitres (‘000 L) for the period 1 July to 30 June, separately billed to Qantas wholly-owned entities. Scope: All activities under the financial control of the Qantas Group (excludes Jetstar Asia). 

33 Average fleet age — scheduled passenger fleet is calculated by determining the average age of the Group’s scheduled passenger fleet based on manufacturing dates. Scope: The scheduled passenger fleet of the Qantas Group, including both owned and leased aircraft. The Qantas Group’s scheduled passenger fleet does not include dedicated freighters and Network Aviation F100 fleet.

34 KPMG were engaged to provide Limited Assurance over Selected Sustainability Metrics (water consumption in 000 litres, scope 1, scope 2 and scope 3 emissions measured in tCO2e for the period 1 July 2020 to 30 June 2021 and onshore waste to landfill (including quarantine) measured in tonnes for the period 1 July 2020 to 30 June 2021). Read KPMG’s Limited Assurance Report (PDF).