Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds.

Additional Baggage AllowanceSeat SelectionLounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades can be eligible for refund in certain circumstances.

Note: Seat Selections are  non-refundable unless we're unable to seat you in your requested seat type. Read more about the conditions of Additional Baggage AllowanceSeat SelectionLounge Access Invitation, Complimentary Lounge Invitiations and Bid Now Upgrades.

Apply for your refund

Submit your refund requests once you've completed your journey. A separate refund request must be submitted per person, per service. 

To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Once the form is displayed, complete the remainder of the information. 

To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details.



Due to the current circumstances, Qantas has received a large volume of refund requests in a short period of time. We are continuing to process customers’ refund requests prioritised in lodgement date order, there are a significant number of requests and we’re working through them as quickly as we can. Our current processing time is taking approximately 8 weeks to process. Please be assured, we are working through the backlog of refund applications and processing as quickly as possible. Once your refund is processed you will receive an email to confirm it has been actioned. There is no need to call back. We appreciate your patience.