Terms and Conditions

1.1 These Terms and Conditions form the basis of Qantas Frequent Flyer. They are intended to protect both Members and the Qantas Group. It is the Member's responsibility to read and understand them.

1.2 These Terms and Conditions are effective from the date specified above and may be amended by Qantas from time to time. The current Terms and Conditions are those available at the Qantas website. Members will be provided with a copy of the Terms and Conditions at the time of joining Qantas Frequent Flyer and material changes will be notified to Members in accordance with clause 3.2.

1.3 Every Member is bound by these Terms and Conditions.

1.4 If the Member has activated Qantas Travel Money, the applicable PDS will also apply in addition to these Terms and Conditions.

2.1 In these Terms and Conditions unless the context otherwise requires:

'Accepted Payment Card' means one of the credit cards, charge cards or debit cards set out at the Qantas website (excluding any Qantas voucher or credit voucher) which a Member must use to make a payment, Qantas Travel Money, or such other form of payment as approved by Qantas from time to time;

'Accrual Date' means in relation to Qantas Points earned for a product or service provided by:

(a) Qantas airline, the date that Qantas provided those products and services to the Member;
(b) Qantas Marketplace or Qantas Wine, the date that payment for the product or service is made to Qantas;
(c) a Qantas Shopping Retail Partner, the date that the goods or services were purchased from that partner;
(d) an Airline Partner, the date that the relevant Airline Partner advises Qantas of the Member's Qantas Points accrual; and
(e) a Non-airline Partner (including products or services provided to Members under the Qantas brand, other than Qantas Shopping Retail Partners) the date that the relevant partner advises Qantas of a Member's Qantas Points accrual;

'Active Member' at a point in time, means a Member who has earned or redeemed Qantas Points or Status Credits (excluding any transfer of Qantas Points to or from an Eligible Family Member and excluding any transfer of Qantas Points from Qantas Business Rewards) on their Membership Account within the previous consecutive 18 whole month period from that point in time;

'Activity Statement' means a record of the Qantas Points transactions on a Member's Membership Account. See clause 10;

'Airline Earning Tables' means the tables headed as such, which are located at the Qantas website;

'Airline Partner' means an airline (other than a oneworld® Member Airline) with which a Qantas Group Company has entered into an agreement to provide for Members to earn Qantas Points when flying on certain of that airline's flights, or to redeem Qantas Points for travel on certain of that airline's flights, or both;

'Anniversary Month' is the month during which a Member joined Qantas Frequent Flyer, irrespective of the year;

'Base Rate' means the number of Qantas Points earned by a Member on an Eligible Flight at the applicable 'Base Rate' specified in the Airline Earning Tables, not including any bonus;

'Benefits' means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of membership in Qantas Frequent Flyer including earning and redeeming Points and Rewards;

'Bid Now Upgrades' means an upgrade option described under the Bid Now Upgrades terms and conditions;

'Card' means the Qantas Frequent Flyer Membership card that Qantas may issue to the Member, which may include Qantas Travel Money;

'Classic Flight Reward' means a ticket and reservation for one or more Flights with a Qantas (QF) or a oneworld Member Airline or an Airline Partner (including Jetstar Airlines) flight number, and described by Qantas as a 'Classic Flight Reward', which a Member obtains through Qantas Frequent Flyer by redeeming Qantas Points, in accordance with these Terms and Conditions;

'Classic Upgrade Reward' or 'Upgrade Reward' means the redemption of Qantas Points for travel in a higher cabin than the class for the fare tendered, as further described in clauses 16 and 17, and includes On Departure Upgrade Rewards;

'Codeshare Flight' means a flight that has an airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline;

'Combined Classic Flight Reward Booking' means a Reward Itinerary that includes one or more Classic Flight Reward Flights and one or more Flights that are not Classic Flight Reward Flights;

'Complimentary Gold Membership' means the complimentary Gold Frequent Flyer membership tier awarded to a family member or friend of a Platinum Member in accordance with clause 20.4;

'Complimentary Platinum Membership' means the complimentary Platinum Frequent Flyer membership tier awarded to a family member or friend of a Platinum One Member in accordance with clause 20.5;

'Eligible Family Member' of a Member means any person the Member can demonstrate, to the reasonable satisfaction of Qantas, as being related to that Member in any of the ways described below:

• Husband/Wife
• Parent/Step-parent
• Domestic Partner/De Facto
• Child, including foster and step-child
• Brother/Sister
• Half Brother/Sister
• Grandparent
• Grandchild
• Son/Daughter-in-law
• Brother/Sister-in-law
• Father/Mother-in-law
• Uncle/Aunt
• Nephew/Niece
• First cousin

'Eligible Flight' has the meaning given in clause 9.3.1;

'Eligible Qantas Travel Money Member' means a Member who is at least 16 years of age and has an Australian residential address recorded with Qantas Loyalty;

'Emirates' means Emirates, the international airline operated under the brand 'Emirates' by the Emirates Group of companies;

'E-Ticket' means an itinerary and/or receipt in respect of a booking issued electronically;

'Fare Rules' or 'Rules' means all terms and conditions of a fare, ticket or carriage, however described, which apply in relation to one or more Flights;

'Fee Schedule' means the schedule of fees for Qantas Frequent Flyer services, which is located at the Qantas website;

'Flight' means one way travel (without a Stopover) on a scheduled air service with a single flight number (even if the travel includes a change of aircraft). If travel includes a change of flight number, each change is a new Flight even if there is no change of aircraft;

'Flight Segment' means a Segment that has been or is intended to be flown;

'Frequent Flyer Service Centre' means a centre operated by or on behalf of a Qantas Group Company where membership information is processed and/or Qantas Frequent Flyer is administered;

'Green Tier' means a range of rewards and benefits made available to Members that meet the requirements to achieve Green Tier within their Membership Year, as described in clause 23;

'Itinerary' means the detailed record held by Qantas, a oneworld Alliance Airline or an Airline Partner of a journey or intended journey;

'Jetstar Airlines' means each of Jetstar (JQ), Jetstar Asia (3K) and Jetstar Japan (GK);

'jetstar.com' means the internet site which may be found at https://www.jetstar.com/au/en/home;

'Loyalty Bonus' means the choice of bonus Qantas Points or Status Credits awarded under clause 20.8;

'Marketing Carrier' means the airline whose airline code or number (eg 'QF' for Qantas) is recorded on the ticket;

'Member' means a person who is a member of Qantas Frequent Flyer;

'Membership' means membership of Qantas Frequent Flyer;

'Membership Account' means the record of a Member's Membership, which is available to the Member online at the Qantas website;

'Membership Year' commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month the following year;

'Minimum Points Guarantee' means the minimum number of Qantas Points earned by a Member on selected Eligible Flights specified as the 'Minimum Points Guarantee' rows in the Airline Earning Tables;

'Non-airline Partner' means an entity, other than an airline, with whom a Qantas Group Company has an agreement allowing Members to earn Qantas Points when acquiring certain goods or services (or as otherwise agreed with that Qantas Group Company) or to redeem Qantas Points for certain goods or services, or both, but does not include Qantas Shopping;

'On Departure Upgrade Reward' or 'On Departure Upgrade' is a Classic Upgrade Reward for a Qantas domestic flight redeemed on the day of departure in accordance with clause 17;

'oneworld Member Airline' or 'oneworld Alliance Airline' means any airline that is a member of the oneworld® alliance from time to time (see the Qantas website for the list of oneworld members);

'oneworld Classic Flight Reward' is defined in clause 14.5.1;

'Operating Carrier' means the carrier operating the aircraft for a Codeshare Flight;

'Partner' means the spouse or partner in a de facto relationship (within the meaning of the Family Law Act 1975 (Cth)), who resides at the same address as the Primary Member;

'PDS' means the Qantas Travel Money Product Disclosure Statement and terms and conditions which are available at the Qantas Money website for Australian resident Members, as amended from time to time;

'PIN' means the personal identification number which is issued to the Member by Qantas or nominated by the Member and accepted by Qantas (as applicable). This is used for accessing the Membership online and for verification purposes. It is different from any PIN issued or nominated for Qantas Travel Money;

'Platinum Bonus Reward' means the reward a Platinum One or Platinum member can select from a number of options when they reach 2,400 eligible Status Credits in their Membership Year, under clause 20.4;

'Points' or 'Qantas Points' means frequent flyer points awarded to Members in Qantas Frequent Flyer pursuant to these Terms and Conditions unless otherwise stated. Unless otherwise expressly specified, 'Points' do not include Qantas Points that are earned through Qantas Business Rewards by Qantas Business Rewards members. Points may also be referred to as 'Qantas Frequent Flyer points' in Qantas Frequent Flyer marketing and communications;

‘Points Club Program’ means a range of incentives and benefits made available to Members that earn the specified number of Qantas Points in their Membership Year, as described in clause 22.  There are two levels in the Points Club Program, Points Club and Points Club Plus;

'Points Plus Pay' means the redemption of Qantas Points only, or redeeming Qantas Points and the payment of money by Accepted Payment Card, in order to receive a Reward subject to these Terms and Conditions;

'Points Plus Pay - Flights' means:

(a) a ticket and reservation for one or more Flights with a Qantas (QF) flight number; or
(b) a ticket and reservation for one or more Flights with a Qantas (QF) flight number together with a ticket and reservation (or booking) for onward travel on one or more Flights with a Qantas Interline Airline that Qantas makes available for booking with those Qantas (QF) flights as part of a Points Plus Pay - Flight; or
(c) a booking for one or more Flights with a Jetstar (JQ), Jetstar Asia (3K) or Jetstar Japan (GK) flight number, which may include any other product or service as part of the booking; or
(d) a booking for one or more Flights with a Jetstar (JQ) flight number together with a booking (or ticket and reservation) for onward travel on one or more Flights with Qantas and/or a Qantas Interline Airline that Qantas makes available for booking with those Jetstar (JQ) flights as part of a 'Points Plus Pay - Flight',

and described by Qantas or Jetstar (as the case may be) as a 'Points Plus Pay - Flight', which a Member obtains by redeeming Qantas Points only or by redeeming Qantas Points and the payment of money, in accordance with these Terms and Conditions, but does not include a Classic Flight Reward;

'Priority Economy Class Seat Purchase' is a benefit for Platinum One and Platinum Members and is governed by the conditions in clause 20.7;

'Qantas' means Qantas Airways Limited ABN 16 009 661 901;

'Qantas Business Rewards' means the loyalty program described on the Qantas Business Rewards website and known as Qantas Business Rewards. Qantas Business Rewards members will earn Qantas Points to their Qantas Business Rewards account in accordance with the Qantas Business Rewards Terms;

'Qantas Business Rewards Terms' means the terms and conditions of Qantas Business Rewards which may be viewed  at https://www.qantas.com/au/en/business-rewards/home.html;

'Qantas Club' means the airport lounge program of that name;

'Qantas Frequent Flyer' means the frequent flyer program operated by a Qantas Group Company;

'Qantas Group' means all the Qantas Group Companies;

'Qantas Group Company' means Qantas or any related body corporate (as that term is defined in the Corporations Act 2001 (Cth)) of Qantas from time to time;

'Qantas Interline Airline' means any airline (other than Qantas) on which Qantas makes available (from time to time) Flights for booking as part of a Points Plus Pay - Flight;

'Qantas Loyalty' means the Qantas Group Company that is responsible for administering Qantas Frequent Flyer;

'Qantas Marketplace' means the service through which Members may obtain retail goods, services or vouchers (excluding Classic Flight Rewards and Classic Upgrade Rewards) by redeeming Qantas Points, using full cash or by redeeming Qantas Points and paying an amount of money, and paying all identified surcharges, charges, fees, GST and taxes, in accordance with these Terms and Conditions and the Qantas Marketplace Terms;

'Qantas Marketplace Terms' means the terms and conditions applicable to Retail Rewards and the redemption of Qantas Points to obtain Retail Rewards as set out at the Australia Qantas Marketplace and New Zealand Qantas Marketplace websites (which may be accessed via the Qantas website), as varied from time to time;

'Qantas Points' has the same meaning as Points (as defined above);

‘Qantas Shopping’ means the service (referred to as the Qantas Shopping Online Mall, Online Mall, My Card Offers or Card Offers) through which Members may purchase retail goods or services through third party retail partners, by using a linked Australian Mastercard®, or by tracking an online purchase with a third party retail partner through the Qantas online mall website, in accordance with these Terms and Conditions and the Qantas Shopping Terms;

‘Qantas Shopping Retail Partner’ means a third party retail partner listed on the Qantas Shopping website from time to time and includes Mastercard in relation to a linked Australian Mastercard. 

‘Qantas Shopping Terms’ means the terms and conditions applicable to Qantas Shopping as set out at the Qantas Shopping websiteOpens in a new tab or window (which may be accessed via the Qantas website), as varied from time to time;

'Qantas Travel Money' means the multi-currency reloadable prepaid facility which may be available on the Card for Australian resident Members. Use of the facility is subject to the applicable PDS and the facility is only available to an Eligible Qantas Travel Money Member;

'qantas.com' means the internet site which may be found at https://www.qantas.com/au/en.html;

'Relevant Member' means a Member:

(a) whose Membership commenced for the first time on or after 31 March 2013; and
(b) who has flown on more than eight flight sectors operated by Emirates after the commencement of that Membership;

'Refundable Proportion' means the notional dollar value of the unused refundable portion of the Reward Flight Segment or Segments of an Itinerary, that is allocated by Qantas Loyalty based on the original fare or commercial ticket value, less any applicable cancellation fee (or refund fee) set out in the applicable Fare Rules;

'Retail Reward' means a good or service or voucher which may be obtained by a Member through Qantas Marketplace in accordance with these Terms and Conditions and the Qantas Marketplace Terms;

'Reward' means any Qantas, oneworld Member Airline, Airline Partner or Non-airline Partner product or service which has been nominated by Qantas as eligible to be obtained by a Member redeeming Qantas Points through Qantas Frequent Flyer, including a Retail Reward, a Reward Flight or a Classic Upgrade Reward;

'Reward Flight' means a Points Plus Pay - Flight and/or a Classic Flight Reward, as applicable;

'Segment' means the portion of a journey between two consecutive points listed on an Itinerary. Segments may either be Flight Segments or Surface Segments;

‘Statement Date’ for a Qantas Points earning event, means the date on which the Qantas Points are credited to a Member’s Membership Account (as shown on the Member’s Activity Statement).  The Statement Date may be the same as the Accrual Date but is generally after that date;

'Status Bonus' means Qantas Points awarded to Members with a particular Membership tier, in addition to the applicable Base Rate, for travel on certain Eligible Flights as detailed in the Status Bonus earn rates tables on the Qantas website;

'Status Credits' are credits which are awarded to Members in accordance with clause 20 and which entitle Members to attain a higher Membership tier or retain a current Membership tier;

'Stopover' in relation to:

(a) an Australian domestic Itinerary, means a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and
(b) for all other Itineraries, including those containing a domestic to international connecting flight, means when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival;

'Surface Segment' means a Segment where transport details are not recorded in the Reward Flight Itinerary;

'Terms and Conditions' means these Qantas Frequent Flyer terms and conditions, and includes the Airline Earning Tables and Fee Schedules;

'Transfer' in relation to:

(a) an Australian domestic Itinerary, means a break of journey at an intermediate point when onward travel takes place on the same calendar day; and
(b) for all other Itineraries, including those containing a domestic to international connecting flight, means when a passenger arrives at an intermediate point and is scheduled to depart within 24 hours of arrival;

'Trip' means a series of one or more consecutive Flight Segments within an Itinerary:

(a) that does not include:
(i) a Stopover; or
(ii) a Flight Segment whose arrival city is the same as the departure city of any other Flight Segment in that series (in this instance the Trip will be broken at the farthest point from the departure city for that series);
(b) not exceeding the maximum permitted miles in the Qantas, Jetstar or Partner Classic Flight Reward tables as applicable (see the Qantas Website for the tables); and
(c) not broken by a change to or from any airline included in the Partner Classic Flight Reward table (see the Qantas website for the table).

'Unsubscribe Function' means a statement to the effect that a person may use an electronic address set out in a message to send an unsubscribe message, as described in the Spam Act 2003 (Cth).

3.1 Subject to clause 3.2, Qantas Loyalty reserves the right to make any changes (whether material or otherwise) to Qantas Frequent Flyer, the Terms and Conditions, the PDS, the Rewards or Benefits offered and the Fee Schedule, including:

(a) changes to:

(i) the ways in which Qantas Points are earned and redeemed;
(ii) Qantas Points earning and redeeming rates and Eligible Flights;
(iii) Reward Flight blackouts or non-bookable periods;
(iv) limitations on the number of Classic Flight Rewards and Classic Upgrade Rewards redeemable on particular flights;
(v) Rewards or Benefits, including the continued availability of Rewards or Benefits;
(vi) Reward restrictions or conditions;
(vii) Status Credit restrictions and conditions;
(viii) Membership tier requirements and benefits;
(ix) ticketing procedures;
(x) ticketing and service charges and other fees; and
(xi) the expiry of accrued Qantas Points;

(b) changes to the parties included as oneworld Member Airlines, Airline Partners or Non-airline Partners, or the products and services offered by any of those parties on which Qantas Points may be earned;
(c) changes to any oneworld Member Airline, Airline Partner or Non-airline Partner participation including restrictions on earning and/or redeeming Qantas Points, cancellations, Point earning and redemption levels, Rewards or Benefits; and
(d) changes to any Qantas Group Company products, services or flights.

3.2 Qantas Loyalty will use best efforts to advise Members of material changes to these Terms and Conditions and, where such changes will limit Benefits:

(a) where the Benefit is provided by Qantas, to give Members at least three months notice;
(b) where the Benefit is provided by a third party, where possible give Members at least 30 days notice.

3.3 Without limiting this clause 3 in any way, Members will be taken to have received the notice referred to in clause 3.2 if Qantas Loyalty notifies Members of the change by: 

(a) for Members living in Australia or New Zealand, providing notice at the email address provided to Qantas Loyalty by the Member or, if no valid email address is held by Qantas Loyalty, by posting details of the changes on the Qantas website;
(b) for Members living outside Australia or New Zealand, posting details of the changes on the Qantas website.

3.4 Except as otherwise stated in applicable Fare Rules, if a Reward ceases to be available after it has been booked by a Member, Qantas Loyalty will (at the Member's option) either refund the Qantas Points redeemed by the Member to obtain the Reward or provide an alternative Reward of similar value.

4.1 Qantas gives no warranty as to the continuing availability of Qantas Frequent Flyer. Qantas Loyalty may terminate or suspend Qantas Frequent Flyer at any time. Qantas will give at least six months notice to Members of such termination or suspension, except if Qantas ceases to operate an airline business in which case Qantas Frequent Flyer will cease immediately.

4.2 If Qantas Loyalty terminates or suspends Qantas Frequent Flyer, Members will be able to redeem Qantas Points during the notice period in accordance with these Terms and Conditions, except where Qantas is ceasing to operate an airline business and/or has gone into liquidation or other form of administration, in which case Qantas Loyalty may terminate or cancel any Rewards or Benefits immediately without notice.

5.1 Membership of Qantas Frequent Flyer is open only to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects. Qantas offers its business customers Qantas Points through Qantas Business Rewards.

5.2 Persons wishing to become Members must apply for Membership and pay any applicable joining or other fees. Membership is offered at the discretion of Qantas. Qantas has the right to accept or reject any application for Membership.

5.3 Each Member may have only one Qantas Frequent Flyer Membership Account.

5.4 Successful applicants will be assigned a Membership number and PIN and may be sent a Membership kit. The PIN, Membership number and Member's surname, along with other confidential information, will be used for security of the Member's Membership information. It is the Member's responsibility to ensure that their PIN and other security information are kept secure.
Note: to ensure your PIN is kept secure, never write it down and, if you change your PIN, avoid choosing obvious numbers like your date of birth or the last four digits of your phone number.

5.5 New Members may, before they use their Membership (including earning or using Qantas Points) and within two weeks of receiving their Membership number, notify Qantas Loyalty that they no longer wish to be a Member. Qantas Loyalty will then cancel their Membership and refund any joining or other fees paid for that Membership. Otherwise, Membership is non-refundable and is not transferable.

5.6 A Member's mailing address may be used to determine their eligibility for Benefits, promotions and other offerings.

5.7 Each Member must advise Qantas Loyalty of any change of name, address, or other details as soon as practicable after the change. Changes to the mailing address, PIN or other details may be made on the Qantas Website or by contacting the Frequent Flyer Service Centre. Members must supply their Membership number, PIN and any requested security information when making any such changes. Written proof must be supplied for any change of name, and may be required for other changes. Qantas and Qantas Loyalty are not responsible for any failure by a Member to notify Qantas Loyalty of any changes in accordance with this clause, or for any incorrect changes notified to Qantas or Qantas Loyalty by the Member.

5.8 Changes to Qantas Travel Money details including name, address, and contact telephone numbers must be notified and updated separately from the Membership details. Qantas Travel Money Members must update their personal details relating to Qantas Travel Money by contacting the Qantas Travel Money Service Centre on 13 11 31 within Australia.

5.9 Members may, at any time, cancel their Membership by providing written notice to Qantas. Cancelling Membership will also terminate Qantas Travel Money and the PDSOpens in a new tab or window will apply.

Note: Upon receipt of a written notice under this clause, Qantas will cancel the relevant Membership and all accumulated Qantas Points in that Member's account will immediately expire. Accordingly, Qantas Loyalty recommends that Members carefully plan all cancellations to avoid unintentional loss of accumulated Qantas Points.

6.1 By using the Card or Membership number, or claiming any Benefit, the Member agrees to be bound by the Terms and Conditions and provides the consents specified in clause 24 relating to personal information. Qantas Points may only be earned and/or redeemed in accordance with these Terms and Conditions as amended from time to time. All conditions relating to the Qantas Travel Money component of the Card are set out in the applicable PDS. All components relating to Qantas Business Rewards are set out in the Qantas Business Rewards Terms.

6.2 The Card is and will remain the property of Qantas and must be returned on demand. It is not a payment card unless an Eligible Qantas Travel Money Member applies for and successfully activates Qantas Travel Money.

6.3 The Card, Membership number and PIN are valid for use only by the Member and are not transferable in any circumstances. If there is a validity period on a Card, the Card may be used only during that validity period. A separate validity period may apply to Qantas Travel Money, regardless of any validity period shown on the Card.

6.4 Qantas Loyalty reserves the right at any time to require the Member to produce their Card and to quote their Membership number and PIN in order to earn Qantas Points with Qantas or in connection with a transaction with any Non-airline Partner, oneworld® Alliance Airline, or Airline Partner, or while booking, ticketing or while the Member is travelling on or claiming or utilising any Qantas Points, Rewards or Benefits.

6.5 In the event of loss, theft or unauthorised use of a Card or unauthorised use of a Membership number or PIN, it is the Member's responsibility to advise Qantas Loyalty as soon as possible after they become aware of any such event. The Member is liable for all use of the Card, PIN or Membership number until Qantas Loyalty is notified of the loss, theft or unauthorised use.

6.6 In addition, in the event of loss, theft, damage or unauthorised use of a Card with Qantas Travel Money facility enabled, the loss and liability provisions of the PDSOpens in a new tab or window will apply.

6.7 A Replacement Card Fee (see the Fee Schedule) will be charged when a replacement Card is requested by a Member and subsequently issued by Qantas. A request for waiving the Replacement Card Fee can be made only under the following circumstances:

(a) a change of name due to marriage, divorce or deed poll - relevant documentation required;
(b) the Card has an inoperable magnetic strip - the Card must be returned to Qantas Loyalty;
(c) the Card was stolen - police report or reference number required;
(d) the Card was sent by Qantas Loyalty but was not received (lost in the mail) - notification must be made within two months of joining or changing Membership tier; or
(e) replacement of a Card with an activated Qantas Travel Money.

7.1 Members must not:

(a) act in any way which breaches these Terms and Conditions, or the Qantas Conditions of Carriage; 
(b) in relation to Reward Flights on non-Qantas airlines, act in any way which breaches the applicable airline's Conditions of Carriage;
(c) abuse or misuse Qantas Frequent Flyer, any Rewards, Benefits, facilities, services or arrangements accorded to the Member as a result of Membership; or 
(d) engage in other unacceptable conduct against a Qantas Group Company or any oneworld Member Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner, including by:

(i) engaging in illegal, dishonest or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information, or making false or misleading misrepresentations;
(iii) acting in a hostile, abusive or aggressive way towards any Qantas Group Company staff or the staff of any oneworld Member Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner;
(iv) acting in an unruly manner on board a flight or in any airport lounge;
(v) refusing to follow reasonable instructions from any Qantas Group Company staff or the staff of any oneworld Member Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner; or
(vi) dealing with any Rewards, Benefits or Qantas Points other than in accordance with these Terms and Conditions, for example, selling, assigning, transferring or acquiring or offering to sell, assign, transfer or acquire any Reward, Benefit or Qantas Points in a way not permitted by these Terms or Conditions.

Any breach of clause 7.1 will be a material breach of these Terms and Conditions.

7.2 Each Member is responsible for ensuring that they have sufficient Qantas Points to redeem for any Reward that they request.

7.3 Each Member is responsible for regularly checking their Membership Account and must:

(a) notify Qantas Loyalty of any omissions, incorrect entries or other discrepancies within twelve months of the applicable flight;
(b) notify Qantas Loyalty or the applicable partner (as specified by Qantas Loyalty) of any omissions, incorrect entries or other discrepancies within six months of any other transaction (or such other period specified by the partner). 

Note: Some partners may require the Member to present their Card at the time of transaction and may not accept retrospective claims for Qantas Points. Members should check with the individual partner on their requirements.

7.4 Qantas Loyalty (and each Non-airline Partner, oneworld Member Airline and Airline Partner) reserve the right to require proof of earning from the Member, including proof of flights claimed to have been flown, for example copies of ticket coupons and/or original boarding passes or copies of receipts or similar documentation, for example, car rental agreement, hotel voucher or hotel bill.

8.1 If Qantas Loyalty reasonably suspects that:

(a) there has been fraudulent activity on, or in connection with, a Membership Account; or
(b) a Member has committed a material breach of any of the Terms and Conditions; or
(c) a Member has failed to pay any money due to a Qantas Group Company by the due date, whether intentionally or otherwise,

Qantas Loyalty may immediately suspend the relevant Membership Account to prevent any further fraudulent activity, breach or misuse. The Membership Account may still accrue Qantas Points, however no Qantas Points can be redeemed during the suspension period. Qantas will notify the Member of the suspension as set out in clause 8.2.

8.2 If Qantas Loyalty suspends a Membership Account under clause 8.1, it will notify the relevant Member of the suspension and the reason for the suspension. If the Member is reasonably suspected to have facilitated or been involved in the specified activity, the Member will then have 14 days to respond to the notice by providing an explanation for the specified activity, rectifying the identified breach (where possible) and providing any reason why Qantas Loyalty should remove the suspension and not take any further action. Qantas Loyalty will review any response provided by the Member and determine, acting reasonably, whether the response is acceptable. 

8.3 Qantas Loyalty will advise the Member of the outcome of the process in clause 8.2, which may include Qantas Loyalty; 

(a) removing the suspension with no further action; or
(b) acting reasonably taking one or more of the following actions:

(i) reverse or cancel some or all of the Member’s Qantas Points or Status Credits, or both;
(ii) cancel, suspend or refuse to honour any Rewards (including ticketed Reward Flights), Benefits (including Qantas Club membership, lounge passes or other benefits) or both, that have been redeemed by or provided to the Member; or
(iii) terminate the Member’s membership.

8.4 Executors or administrators of a Member's estate can ask Qantas (in writing, with proof of the Member’s death and their authority), to transfer the deceased Member’s unexpired Qantas Points (at the time of the request) to one of that Member’s Eligible Family Members. Qantas will transfer the Points if acceptable evidence is provided and we receive the request within 12 months of the Member’s death. The transferred Points will have the same expiry date as other Qantas Points in the Eligible Family Member’s Membership Account.  We will close the deceased Member's Account on notification of their death.  Status Credits can’t be transferred and will expire upon the death of the Member.

10.1 Members may access their Membership Account information and view their Activity Statements without charge at the Qantas website.

10.2 Members may request statements in hard copy form from the Frequent Flyer Service Centre. A Statement Request Fee (see the Fee Schedule) applies.

11.1 A Member may transfer Qantas Points to an Eligible Family Member, in a 12-month period on the following basis:

(a) the Eligible Family Member receiving the Qantas Points must be a Member before the transfer is made;
(b) the Member transferring the Qantas Points must specify the name and Membership number of, and nature of their relationship with, the Eligible Family Member receiving the Qantas Points;
(c) a transfer must be for at least 5,000 Qantas Points but no more than 600,000 Qantas Points, and must be in whole numbers of Qantas Points;
(d) each Member may only transfer a total of 600,000 Qantas Points in any 12-month period;
(e) once Qantas Points have been transferred, the transfer cannot be reversed or cancelled by either the Member transferring the Qantas Points or the recipient;
(f) the Qantas Group is not responsible for any incorrect transfers made at the Qantas website where the incorrect transfer is not due to an error by the Qantas Group, its employees or agents, and in such circumstances will not refund any Qantas Points incorrectly or mistakenly transferred; and
(g) family transfers do not count as earning for the purposes of the Points Club Program, or activity for the purpose of preventing Qantas Points from expiring.

11.2 All transfers of Qantas Points to an Eligible Family Member which are completed by telephone will incur a Reward Assistance Fee (see Fee Schedule), unless otherwise specified by Qantas.

11.3 Members must not require or receive any consideration (in the form of a payment or otherwise) for any transfer to an Eligible Family Member.

11.4 Members should note that such a transfer may have tax implications. Members are advised to check with their accountant or tax adviser for further information.

11.5 Family transfers may be made at the Qantas website, or by such other method advised by Qantas Loyalty from time to time.

12.1 Reward availability is limited.

12.2 In addition to the Qantas Points required for a Reward, Members must pay any other amounts quoted at the time of booking (including applicable taxes, fees and carrier charges) and any applicable Reward Assistance Fees.

12.3 Members may assign Rewards that they obtain through Qantas Frequent Flyer to their Eligible Family Member subject to any terms and conditions applicable to the Reward. However, there may be tax implications on such a transfer.

12.4 Rewards may be subject to personal income or other tax assessment. Members are advised to check with their accountant or tax adviser for further information.

12.5 The Terms and Conditions applicable to a Reward redemption will be those in force at the time the Qantas Points are redeemed for that Reward.

12.6 The number of Qantas Points that must be redeemed in relation to a particular Reward, and the amount that must be paid as part of a Points Plus Pay redemption, are determined by Qantas Loyalty. Qantas Loyalty may require a minimum number of Qantas Points be redeemed as part of any Points Plus Pay redemption. Qantas and Qantas Loyalty do not give any warranty or make any representation in relation to the underlying value of any Rewards.

12.7 Members must have in their account at least the number of Qantas Points required to redeem the chosen Reward at the time the booking or redemption is processed. Any payment of a money amount required to obtain a Reward must be paid using an Accepted Payment Card at the time of booking or redemption.

12.8 Qantas Loyalty reserves the right to charge a fee for use of certain Accepted Payment Cards.

12.9 Any credit or refund made to a Member under these Terms and Conditions will be made:

(a) in Qantas Points to the extent that the Member redeemed Qantas Points to obtain the Reward; and
(b) in money refunded to the Member's Accepted Payment Card to the extent that the Member paid money to obtain the Reward, less any applicable fee.

12.10 Qantas Points cannot be converted to or exchanged for money.

12.11 Qantas Loyalty may make (or may arrange for third parties to make) other Rewards available for redemption through Qantas Frequent Flyer for a specified period. Details and any additional terms and conditions applicable to those other Rewards will be provided by the applicable Reward supplier and/or at or through the Qantas website.

17.1 On Departure Upgrade Rewards may be available by redeeming Qantas Points at the rates and on the terms and conditions published at the Qantas website and in this clause 17. Qantas Points will be deducted from a Member's account at the time that a request is successfully processed.

17.2 On Departure Upgrade Rewards must be requested via the Qantas App and are eligible only to Members who have membership access to domestic Australian Qantas Club lounges. Passengers who require mobility assistance or are requesting an upgrade for an unaccompanied minor may request an upgrade at Australian domestic Qantas Club lounges or domestic Business lounges. They are not available from airport lounges operated by third parties or from QantasLink lounges.

17.3 On Departure Upgrade Rewards may be requested only for a one-cabin class upgrade from Discount Economy, Economy or Flexible Economy to Business class and Classic Flight Reward Economy to Business class, on Qantas Australian domestic services (QF400 and above). On Departure Upgrade Rewards are not available on the domestic legs of Qantas operated international services (QF1-299 and QF350-389).

17.4 On Departure Upgrade Rewards may only be requested from three hours before scheduled departure until boarding commences.

17.5 The provision of On Departure Upgrade Rewards is subject to availability in the applicable booking class and airport operational requirements. Special meals may not be available in the upgraded class. Qantas Loyalty may occasionally have to restrict this facility without prior notice on some routes or under special circumstances (for example where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel).

17.6 Once confirmed and processed, any Qantas Points redeemed for an On Departure Upgrade Reward will not be re-credited or refunded for any reason, except where the Qantas Points are incorrectly redeemed as a result of an error by Qantas or Qantas Loyalty.

18.1 Vouchers are available as Rewards in Australia or New Zealand by redeeming Qantas Points at the levels set out at the Australian Qantas MarketplaceOpens in a new tab or window or New Zealand Qantas MarketplaceOpens in a new tab or window websites for other products and services as determined by Qantas Loyalty. A voucher is valid from the date of issue and for the period specified on the voucher.

18.2 Requests for vouchers may be made via the applicable Qantas Marketplace websites or by phone.

18.3 A voucher cannot be exchanged for money or replaced if lost, stolen, damaged or destroyed, and is issued subject to the conditions on the voucher.

18.4 A voucher covers only the services described on it. Other items, such as meals, laundry or telephone charges for hotels and petrol or insurance for car rentals that are not specified on the voucher, must be paid for by the user.

19.1 If Members do not have sufficient Qantas Points to redeem a particular Reward, they may purchase additional Qantas Points towards that Reward at the rates specified by Qantas Loyalty, subject to the following:

(a) the purchased Qantas Points may only be credited to that Member's account;
(b) the Qantas Points may be purchased only to redeem a specific Reward; 
(c) each purchase must be for a minimum of 1,000 Qantas Points and a maximum of 150,000 Qantas Points, and in such blocks of Qantas Points as Qantas Loyalty may specify;
(d) each Member may purchase additional Qantas Points four times in a 12-month period; 
(e) once Points have been purchased, they cannot be refunded; and 
(f) Members cannot purchase Top-up Points online within 30 days of joining the Qantas Frequent Flyer program.

19.2 The purchase of additional Qantas Points does not guarantee the availability of the Reward.

19.3 All purchases of Qantas Points which are completed by telephone will incur a Reward Assistance Fee (see Fee Schedule), unless otherwise specified by Qantas.

19.4 Qantas Points do not have a monetary value and cannot be converted to money. They cannot be sold, transferred or exchanged other than in accordance with these Terms and Conditions. The prices for additional Qantas Points do not represent a monetary value for Qantas Points.

21.1 It is the Member's responsibility to read and accept the Qantas Marketplace Terms before redeeming Qantas Points for Retail Rewards. Retail Rewards can only be obtained in accordance with those Qantas Marketplace Terms and these Terms and Conditions.

21.2 The terms contained in this clause 21 apply (in addition to the Qantas Marketplace Terms) to Retail Rewards and the redemption of Qantas Points to obtain Retail Rewards.

21.3 If a provision in these Terms and Conditions is inconsistent with any provision in the Qantas Marketplace Terms, the provision in these Terms and Conditions will prevail to the extent of the inconsistency.

21.4 Members acknowledge that:

(a) the Qantas Points that must be redeemed to obtain a Retail Reward and any money that must be paid under a Points Plus Pay option may be viewed at the Australian Qantas MarketplaceOpens in a new tab or window or New Zealand Qantas MarketplaceOpens in a new tab or window websites and may be varied prior to redemption of the Retail Reward without advance notice to Members;
(b) all reasonable efforts will be made to ensure that information in relation to Retail Rewards is correct, but except as required by certain statutory warranties under consumer protection laws, Qantas accepts no liability for the lack of completeness or correctness of such information;
(c) Retail Rewards may be of limited stock;
(d) Retail Rewards may be offered for a limited time; 
(e) Retail Rewards are subject to terms and conditions of their suppliers; and
(f) availability of some Retail Rewards may be subject to capacity controls by their suppliers.

Other limitations applicable to Retail Rewards may be viewed at the Australian Qantas MarketplaceOpens in a new tab or window or New Zealand Qantas MarketplaceOpens in a new tab or window websites.

21.5 Members redeem Qantas Points in order to obtain Retail Rewards at their own discretion. Qantas and Qantas Loyalty do not give any warranty or make any representation in relation to the underlying value of any Retail Rewards (other than the face value of vouchers denominated in dollars).

21.6 Qantas Loyalty may, in compliance with applicable consumer protection laws, at any time and without prior notice to Members withdraw, limit, modify, cancel, increase or decrease:

(a) any particular Retail Reward;
(b) the advertised terms of offer for a Retail Reward; or
(c) the quantity of a Retail Reward available for redemption.

22.1 The Points Club Program is a program designed to recognise and reward Members who predominantly earn their Qantas Points through non-flying activities. 

22.2 The Points Club Program has two levels, ‘Points Club’ and ‘Points Club Plus’. Both levels will unlock benefits for Members including lounge access, bonus Status Credits and offers and discounts across Qantas Frequent Flyer and our partners. Additional terms and conditions may apply to some of those benefits.  You can find more information about Points Club and Points Club Plus benefits or log-in to see if you have unlocked Points Club at the Qantas website.

22.3 Subject to clause 22.4, a Member will need to:

(a) earn 150,000 Qantas Points during their Membership Year to qualify for Points Club; and 
(b) earn 350,000 Qantas Points during their Membership Year to qualify for Points Club Plus.

In calculating whether a Member has qualified for the Points Club Program in a Membership Year, Qantas will count Qantas Points from the applicable Accrual Date. Some Qantas Points can take up to 90 days to appear on your Qantas Frequent Flyer Activity Statement.

Note: the following caps apply when calculating the number of Qantas Points earned in a Membership Year for the purposes of Points Club or Points Club Plus:

• Qantas Points earned from flying are capped at 20,000 total in each Membership Year; 
• all Qantas Points earn transactions are capped at 125,000 per transaction.  This cap applies to all transactions in which more than 125,000 Qantas Points are credited to a Member’s account.  For example, if a Member receives 300,000 Qantas Points in connection with a transfer from another credit card program, home loan or as a prize in a competition, then only 125,000 of those Qantas Points will count towards qualification for the Points Club Program; and
• Qantas Points transferred from a Qantas Business Rewards account are capped at 20,000 total in each Membership Year.

22.4 Qantas Points credited to a Member’s account received from the following sources do not count towards achievement of Points Club or Points Club Plus targets:

(a) Family Transfers;
(b) Qantas Points from the Loyalty Bonus or the Platinum Bonus or Platinum One Bonus;
(c) refunded Qantas Points.

22.5 Once a Member qualifies for Points Club or Points Club Plus, the Member will automatically be entitled to the applicable Points Club Program benefits.  The Member will remain entitled to those benefits for the remainder of their Membership Year, plus the whole of their next Membership Year.  For example, if a Member has a Membership Year ending 31 December 2023 and that Member qualifies for Points Club in June 2023, that Member will remain entitled to the applicable Points Club benefits until 31 December 2024.  That Member will not be entitled to Points Club or Points Club Plus benefits after 31 December 2024 unless they have earned enough Qantas Points to re-qualify for Points Club or Points Club Plus. 

22.6 The benefits provided to Points Club Program members may change from time to time.  The current benefits will be displayed at the Qantas website. 

22.7 Points Club entitlements are not transferable to any other person.

22.8 It is the responsibility of the Member to check whether a proposed Qantas Points transaction will count towards the Points Club Program and, if so, how many Qantas Points will count towards the Points Club Program.

23.1 Green Tier is an initiative described to recognise and reward Members for making sustainable choices at home and when they travel.

23.2 To participate in the initiative Members must be residing in Australia with an Australian residential address in their profile.

23.3 When a Member achieves 'Green Tier' they will unlock benefits which include:

(a) Digital recognition, including:
- a unique Green Tier design on their digital Qantas Frequent Flyer card;
- access to an exclusive green app icon for the Qantas App; and
- recognition on their Membership Account;
(b) Invitations to exclusive sustainability events and experiences;
(c) The ability to earn bonus Qantas Points on sustainable products and experiences through Qantas;
(d) The option to choose a bonus reward of either:
- 10,000 Qantas Points;
- 50 Status Credits; or
- for Qantas to offset an additional three tonnes of carbon on their behalf.

Additional terms and conditions may apply to some of these benefits. You can find more information about Green Tier benefits at the Qantas website.

23.4 Subject to clause 23.5, a Member will need to complete one activity from at least five different categories during their Membership Year to qualify for Green Tier. Members can find details about Green tier activities and categories and qualifying for Green Tier at the Qantas website. In calculating whether a Member has qualified for Green Tier in a Membership Year, Qantas will count eligible activities from the applicable Accrual Date. Some activities can take up to 90 days to appear on youra Member’s Qantas Frequent Flyer Activity Statement.

23.5 A Member must complete the required activities with their own Qantas Frequent Flyer membership to qualify for Green Tier. 

23.6 Once a Member qualifies for Green Tier, the Member will automatically be entitled to the applicable Green Tier benefits. The Member will remain entitled to those benefits for the remainder of their Membership Year, plus the whole of their next Membership Year. For example, if a Member has a Membership Year ending 31 December 2022 and that Member qualifies for Green Tier in June 2022, that Member will remain entitled to the applicable Green Tier until 31 December 2023. That Member will not be entitled to Green Tier after 31 December 2023 unless they have completed the five required activities to re-qualify for Green Tier. 

23.7 The benefits provided to Green Tier Members may change from time to time. The current benefits will be displayed at the Qantas website. 

23.8 Green Tier entitlements are not transferable to any other person.

23.9 It is the responsibility of the Member to check whether a proposed activity transaction will count towards Green Tier.

24.1 Each Member acknowledges that Qantas collects, uses and discloses information about the Member, in order for Qantas to provide the Member with the Benefits and administer Qantas Frequent Flyer and to undertake the activities further set out in this clause.  The information about such use in this clause 24 should be read alongside the Privacy Policy available on the Qantas website, which contains more detailed information about how a Member’s personal information is processed.

24.2 If the Member does not provide all or any part of the requested information, the services provided to that Member by Qantas, and the Benefits that the Member receives, may be affected.

24.3 Qantas collects personal information about each Member (including products and services available to Qantas Frequent Flyer members): 

(a) to enable Qantas to market products and services to the Member, including the products and services of Qantas partners and other third parties who Qantas believes may have products and services in which the Member would be interested. This is one of the primary purposes of Qantas Frequent Flyer;
(b) to facilitate the Member’s participation in Qantas Frequent Flyer and other organisations’ loyalty programs, including:
(i) by assessing the Member’s membership application, 
(ii) awarding the Member with Qantas Points, 
(iii) confirming the Member’s eligibility for, and providing any products and services associated with, Qantas Frequent Flyer, and 
(iv) enhancing and tailoring the Member’s use of Qantas Frequent Flyer; 
(c) for Qantas and third parties to generate consumer insights about the Member in order to better understand the Member’s preferences and interests, tailor the Member’s experience, enhance the products and services supplied to the Member and to tell the Member about the products and services of Qantas and its travel partners and program partners. In order to do this, Qantas may collect and combine personal information about the Member from third parties or public sources (e.g. ABS census data);
(d) where the Member is an 'Eligible Qantas Travel Money Member', for the purposes set out in the PDSOpens in a new tab or window;
(e) to identify suspicious transactions and to detect and prevent fraud;
(f) to improve the Qantas and Qantas Loyalty website and services, including by means of product development and market and behavioural research; and
(g) for operational management of Qantas Frequent Flyer.

24.4 Qantas may collect the Member’s personal information from the Member directly, including during a Member's interaction with Qantas group websites, services or applications or when the Member is logged into their Qantas Frequent Flyer account. Qantas may also collect the Member’s personal information from third parties, Qantas’ related bodies corporate and Jetstar branded entities, partner airlines, third parties providing services for Qantas and Qantas’ program partners (such as when the Member registers through one of Qantas’ program partners or transacts with them).

24.5 For the reasons described above, Qantas may disclose a Member’s personal information to:

(a) partner airlines and oneworld® Alliance Airlines. In particular, where a Member is a Relevant Member, Qantas may disclose the Relevant Member’s information to Emirates in the United Arab Emirates for the purpose of Emirates offering the Relevant Member membership in the Skywards frequent flyer program (or any replacement loyalty program); 
(b) non-airline program partners, in particular our Qantas Frequent Flyer and Qantas Business Rewards program partners, to facilitate the Member’s participation in Qantas' and other organisations’ loyalty programs as described in this clause 24;
(c) Woolworths Group Ltd, for the reasons described in this clause 24, and where a Member wishes to link their Qantas Frequent Flyer Membership with their Everyday Rewards membership;
(d) our group companies;
(e) any third party providing services for Qantas Frequent Flyer, including assisting Qantas in determining a Member’s eligibility for, and providing, Qantas Frequent Flyer products and services (including products and services available to members), administering the program, operating Qantas’ call and service centres, providing market research and marketing services, and assisting with the prevention and detection of fraud;
(f) Qantas’ financial product card partners; and
(g) other third parties, such as law enforcement agencies and courts, in order to comply with its legal obligations or in connection with a legal claim or in response to a validly served and executed court order or subpoena.

24.6 These parties may be located in a country other than the country in which a Member is based, including in the United Kingdom, the United States, New Zealand, Germany, the Philippines, Australia and any country which the Member travels to or through in connection with its Membership.

24.7 Marketing consent: By becoming a Member, the Member provides their express consent to Qantas: 

(a) sending the Member marketing communications including via direct mail, telephone, email, SMS, in-app notifications and advertising or other digital means, including:
(i) news and offers for Qantas Frequent Flyer Members;
(ii) offers, news and updates from Qantas Hotels and Qantas travel partners and program partners;
(iii) flight specials, news and updates;
(iv) entertainment offers and competitions;
(v) Qantas branded products including insurance, financial services, retail, activities and experiences, wine news; and
(vi) Red Email, which lets the Member know about the latest travel deals and information.
(b) where the Member is a Relevant Member, disclosing the Relevant Member’s information to Emirates in the United Arab Emirates, who will contact the Relevant Member regarding membership in their Skywards frequent flyer program (or any replacement loyalty program); and
(c) associating and combining data collected from third parties with the Member’s personal information and using and disclosing that combined information to create aggregated segments for the purposes of customer analytics and marketing and to tailor the Member’s experience and content, including third party content and otherwise in accordance with these Terms and Conditions.

24.8 Members can opt out of receiving all or any of the marketing communications listed above as follows:

(a) Email: Qantas Loyalty sends emails to Members using several different subscription lists. Members can unsubscribe by:
(i) clicking unsubscribe in the relevant email, which will unsubscribe them from the subscription list from which that email originated; or
(ii) by logging into their Membership Account and updating their email preferences in 'My profile' where they can unsubscribe from any or all email subscription lists;
(b) for digital advertising by logging into their Membership Account and updating their preferences in 'My profile';
(c) for in-app notifications via app preferences; and
(d) for SMS messages, by opting out directly from an SMS.

Opting out of these communications may impact Qantas’ ability to provide you, as a Member, with all the Benefits that would otherwise be available as part of Membership. There are, however, some service messages that we must be able to send you. These include, for example, information relating to your Membership, information about bookings you have made, products you have purchased, and forgotten passwords.

Note: Qantas Red Emails are sent from another part of the Qantas Group. You can unsubscribe from Qantas Red Emails (including flight offers and Travel Insider emails), by clicking unsubscribe in the email or by logging into their Membership Account and following the link in 'My profile' to the Red Email subscription page.

24.9 Qantas Loyalty may elect not to include an Unsubscribe Function in a communication with a Member where:

(a) the communication relates to, or is ancillary to: 
(i) a product or service which has been, or has been agreed to be, supplied or given to you by Qantas Loyalty, or by a third party (for example, a flight upgrade offer or a product renewal offer); or
(ii) a product, service, Benefit or other thing, including a message, which you have elected or agreed to receive, or in which you have elected to participate (for example, a competition or promotion); 
in each case in connection with Qantas Frequent Flyer; and
(b) the primary purpose of the communication is not to offer to supply, advertise or promote new goods or services (other than any goods or services described in paragraph (a)(i) or (ii)) or a supplier or prospective supplier of such new goods or services.

24.10 Further information on how Qantas handles personal information, and to the extent permitted or required by law, access and correct personal information can be requested by completing the form located at Privacy Questions on the Qantas website or by writing to Qantas Customer Care at 10 Bourke Road, Mascot, NSW, 2020. Only the Member named on the account will be entitled to access their Membership information.

24.11 If you register and use your Qantas Frequent Flyer membership card in Apple Wallet or Google Pay, then Qantas will share your Qantas Frequent Flyer membership number and the associated barcode will be shared with Apple or Google (as the case may be) in order for us to facilitate the use of your Qantas Frequent Flyer membership card with Apple Wallet and Google Pay.

Qantas may collect feedback about your use of Apple Wallet and Google Pay to help us better understand and improve the experience for our Members.

If you do not want us to collect, use or disclose the information described above, you should not register your Qantas Frequent Flyer membership card in Apple Wallet or Google Pay.

In addition to this clause, you should read:

Apple's Privacy Policy at https://www.apple.com/au/privacyOpens in a new tab or window. If you register your card in Apple Wallet, Apple may access information about the use of your card.

Google's Privacy Policy at https://policies.google.com/privacyOpens in a new tab or window. If you register your card in Google Pay, Google may access information about you and the use of your card.

24.12 This clause 24 survives the termination of these Terms and Conditions and the termination or suspension of Qantas Frequent Flyer.

25.1 Qantas Loyalty acknowledges that certain jurisdiction's laws imply terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded. For example, for consumers in Australia, certain services come with statutory guarantees under the Competition and Consumer Act 2010 (Cth) that they will be provided with due care and skill and be reasonably fit for their purpose. Clause 25.2 is not intended to exclude or restrict the application of such laws.

25.2 Subject to clause 25.1, and to the extent permitted by law in any applicable jurisdiction, the Qantas Group and any of their officers, employees or agents are not liable for any loss or claim of any kind (including, without limitation, consequential or economic loss or loss of profits), arising under or in connection with these Terms and Conditions or Qantas Frequent Flyer, including, without limitation, any changes to the Terms and Conditions or Qantas Frequent Flyer, save to the extent that such loss or claim arises from the negligence or wilful misconduct of a Qantas Group Company, or any of their officers, employees or agents.

26.1 Interpretation: In these Terms and Conditions, unless the contrary intention appears:

(a) the singular includes the plural and vice versa;
(b) dollars or '$' means Australian dollars;
(c) unless otherwise stated, all dollar amounts include any applicable GST;
(d) dates or times are Universal Time Code (or GMT) dates or times; 
(e) a reference to 'include' or 'including' means 'including but not limited to'.

26.2 Governing Law: The Terms and Conditions and membership in Qantas Frequent Flyer are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia irrespective of where the application for Membership has been completed by the Member or submitted to Qantas or Qantas Loyalty. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership the Member submits to the non-exclusive jurisdiction of the State of New South Wales.

26.3 For New Zealand-based services or products: The New Zealand Consumer Guarantees Act 1993 may apply however it will not apply where Membership has been obtained, or a Member has represented it has been obtained, for business purposes, in which case provisions of that Act are excluded from these Terms and Conditions.

26.4 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Competition and Consumer Act (2010) and under State and Territory consumer protection legislation.

26.5 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

26.6 Qantas recommends that Members consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to Membership and Benefits.

26.7 Business customers may be able to reclaim the Australian GST relating to their Membership. Members who require a tax invoice should contact the Frequent Flyer Service Centre by calling 13 11 31. Members should consult their tax adviser to determine their eligibility to reclaim Australian GST. For more GST information refer to the Australian Tax OfficeOpens in a new tab or window. For Australian GST purposes, where a foreign currency value of a Qantas Frequent Flyer transaction needs to be converted, it will be done so at a rate determined by Qantas Loyalty.

27.1 A Member may link an Accepted Payment Card (excluding Qantas Travel Money) to their Membership Account by saving the card details in their profile (Saved Payment Details).

27.2 The Member agrees that Qantas may use Saved Payment Details to make any payments to Qantas for Qantas flights and/or Qantas products and services (such as Qantas Wine). No payment will be processed without the Member’s authorisation.

27.3 Saved Payment Details will not be disclosed to any third party except to make authorised payments.

27.4 Qantas may charge a payment processing fee for the use of a particular Accepted Payment Card. Any applicable fee be displayed to the Member in advance.

27.5 A Member may change or delete any Saved Payment Details at any time by updating their profile, or by contacting Qantas Loyalty for assistance.

27.6 Qantas will retain the Member’s Saved Payment Details until the Member deletes them from their profile, requests Qantas to delete them, or the Member’s Membership is terminated in accordance with these Terms and Conditions.

This Fee Schedule is subject to the Australian Consumer Law. If you are entitled to a refund or other remedy under the Australian Consumer Law, no fee (in cash or Qantas Points) will apply.

Note:

• Fees include GST where applicable.
• Where an A$ or NZ$ money payment option is given, the A$ option applies for Rewards redeemed in or when the service is provided in Australia and the NZ$ option applies for Rewards redeemed in or when the service is provided in NZ.
• Fees will apply to the Member redeeming the Reward or, for fees not relating to Rewards, the Member to whom the service relates.
• Per passenger fees do not apply to infants not occupying a seat.

See Qantas Points and Status Credits earned for:

• Travel from 24 October 2017
• Classic Flight Reward bookings (for Points Club and Points Club Plus members only – see section 22)