International network changes
The Federal Government has revised its anticipated timeline for the completion of Australia's vaccine rollout to end-2021 and its timeline for significantly reopening our international borders to mid-2022.
In light of these two dates, we'll adjust our planned international flights from end-October to late December 2021. Our flights between Australia and New Zealand are unchanged. We remain optimistic that additional bubbles will open once Australia's vaccine rollout is complete to countries who, by then, are in a similar position, but it's difficult to predict which ones at this stage.
We will keep reviewing these plans as we move towards December and circumstances evolve.
If you're booked to travel internationally between 31 October and 19 December 2021, don't take any action and wait to hear from us with the options available to you. You can choose to cancel your flight yourself. However, if you do, you may be charged a cancellation fee in accordance with your fare rules.
Some additional services are operating from Australia to London to bring more people home during this time.
Last updated: 12 May 2021
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
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Due to high demand, we ask for you to wait to be contacted unless your travel is imminent.
If you have an existing booking for an international flight that is impacted by schedule changes, we'll contact you as soon as possible and provide you with a number of options, including a refund for any flights cancelled by us. You don’t need to do anything, and you won’t be charged any cancellation fees. You can choose to cancel your flight yourself. However, if you do, you may be charged a cancellation fee in accordance with your fare rules.
We’ll continue to work closely with the Australian Federal Government around the reopening of borders to support COVID-safe international travel.
Find out about any changes to your airport and inflight experience.