Frequent Flyer members
Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more.
Contact us
Here's how to get in contact with us, 24 hours a day. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more.
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Check your booking or flight status for the most up-to-date information on your flights.
Ways to get in touch
Find your local Qantas contact details. Simply choose the region your enquiring from:
Australia
| Qantas area | Contact | Opening hours |
|---|---|---|
Qantas Customer Service Australia |
|
24 hours, 7 days a week |
Call us from anywhere in Australia for flight, arrival and departure enquiries.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.
Booking help
In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.
If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service.
Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.
Corporate contacts
Looking to contact a department in the Qantas Group? Details for our head office, careers, sponsorship, media and more.
Lost property
Find out who to contact in your area if you believe you've lost something onboard or at one of our airports.
Airport phone numbers
Baggage services
Review our baggage services information for delayed, damaged or missing baggage.
Other services
For help with car, cruise, Airbnb, hotel and transfer bookings. Find out who to contact and the best way to enquire.
Website tech support
Find the answers to our most frequently asked questions about website technical support.
Scam assistance
What to do if you've received suspicious communication from Qantas via email, phone or social media.
eSSENTIAL Accessibility
If you have difficulty typing, using a mouse or reading, navigate our site more easily with the free assistive technology app that's designed to help.
Important information
Disclaimer: # Qantas representative.
Disclaimer: * Long distance call charges may apply.
Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.
Disclaimer: ** International call charges may apply when using international roaming services from mobile phones
Disclaimer: ## Toll free calls cannot be made from mobile phones using these numbers.
Note: + is the international direct dialling code (IDD) for your country or territory.