COVID-19 travel updates FAQs
Find answers about how we can help.
For more on travel requirements and what to expect when flying, see COVID-19 travel information.
Last updated: 16 March 2023
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General questions
International flights
Bookings made with travel agents or third-party websites
Flight status
Cancellations and changes
If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.
Flight Credits
Refunds
If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.