Qantas International network changes

All Qantas and Jetstar scheduled international flights, except for flights between Australia and New Zealand, are suspended until at least the end of July 2020, due to government restrictions. 

All Qantas and Jetstar scheduled flights between Australia and New Zealand are suspended until at least the end of June 2020. 

Last updated: 5 June 2020

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Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Also, check Manage Booking or flight status for the most up-to-date information on your flights.

Flying soon?

We will be contacting Qantas and Jetstar customers impacted by these changes in the coming weeks. Calls will be prioritised by travel date and due to the volume of changes, we ask for you to wait to be contacted unless your travel is imminent.

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Domestic flight updates

Temporary inflight and airport service changes

Due to the reduction in travel demand and government restrictions we have temporarily changed some of our services. This includes a significantly reduced food and beverage and inflight entertainment offering, as well as the closure of all lounges, meeting rooms and valet parking.

See impacts to services

Additional services

As the national carrier, we're proud to have operated selected fights between Australia and London and Los Angeles on behalf of the Australian Federal Government to bring more people home during this unprecedented time.

Find out about these additional services.