Unaccompanied minor waiting at airport

Unaccompanied minors

No matter what age, everyone should have an enjoyable and safe flight. We offer a service to help young flyers travelling alone on some flights. Your child is our priority, and we'll assist them once checked in, and ensure they're escorted to the pick-up person at their final destination.

Travelling as an Unaccompanied Minor

At Qantas, we consider a child under 12 years to be an Unaccompanied Minor if the child is travelling without the supervision of, or travelling in a separate cabin to:

  • a parent or guardian,
  • a sibling aged 15 years or older, or
  • an adult nominated by the child's parent or guardian.

If your child requires special assistance or needs specific care, they must be accompanied by a fare paying guardian or carer who is aged 15 years or older. For more information on the other services we offer passengers, including travelling with reduced mobility, visit Travelling with specific needs.

If your child is between 12 and 17 years of age, you may wish to request they travel as a Young Passenger. See Young passengers travelling alone below for more information.

Before travel

Contact information

The 'Main Contact' nominated by the Parent, Guardian or Responsible Adult noted on the Unaccompanied Minor travel form must be available by telephone at any time without delay while your child is in our care.

If the nominated pickup person doesn't meet your child on arrival at the gate for Australian domestic flights, or at the designated area for international flights, and we cannot contact the Main Contact, we may take any action we deem appropriate including contacting the Police for the safety and welfare of your child.

Day of travel

Booking changes

Travel requirements

Some countries have additional documentation requirements for children travelling into and out of the country, such as the United States and South Africa. This documentation may vary, and you’ll need to check with the relevant government authorities to make sure you have everything you need before arriving at the airport.

It’s the parent or guardian's responsibility to manage any entry requirements for your child's destination and any transit cities, and ensure your child carries paper copies of any travel documentation required for their destination, including any visas and proof of identity. 

Discover more about travelling with children

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Check out our tips on special meals, baggage, travelling with strollers and more.

More information for parents
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Find out what's needed to organise and use a child car seat or restraint onboard.

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