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Baggage tracking

Baggage tracking is now available in the Qantas App.

With the new Track my bags feature in the Qantas App, you can now view the status of your checked baggage on eligible flights.

To be eligible for baggage tracking, whether flying direct or with a connecting flight, you’ll need to be travelling on a solely Qantas-operated flight. Please note, this does not include codeshares, partner airlines or group bookings of more than 10 passengers.

How do I use baggage tracking in the Qantas App?

Step 1

Make sure you've downloaded the latest version of the Qantas App

Step 2

Tag and drop off your baggage at the Bag Drop or at a check-in desk.

Frequently asked questions

Your flight is only eligible if:

  • Your trip is soley Qantas-operated
  • You've checked baggage

Your flight is not eligible if:

  • You have a group booking for more than 10 people
  • Your trip consists of a flight that is not Qantas-operated, including codeshares.

This feature will only appear in the Trips section of your app if you have checked luggage, and you're travelling on an eligible flight. You'll also need to have downloaded the latest version of the Qantas App

To be eligible for baggage tracking, whether flying direct or with a connecting flight, you’ll need to be travelling on a solely Qantas-operated flight. For example, if travelling on QF655 from Sydney to Perth and then connecting on QF5 to Rome, you’ll be able to use baggage tracking.

Please proceed to the designated baggage carousel upon arrival in your destination. If your bag doesn't arrive, you can report delayed baggage on the Track my bags page in the Qantas App. If you require further assistance, you can proceed to the Qantas Baggage Services counter or call 1300 306 980 (within Australia).

After confirming there are no more bags at the designated carousel, you can report delayed baggage on the Track my bags page. If you still require assistance, you can proceed to the airport Baggage Services counter or call 1300 306 980 (within Australia).

If your Bluetooth tracking device and the Qantas App show your bag is in different locations, there are a number of reasons why this could happen, including: 

  • Your bag may not have scanned correctly in our systems; or
  • Your Bluetooth tracking device could be inaccurate. Network coverage and environmental or physical obstructions, including the body of the aircraft, can affect the accuracy of Bluetooth tracking devices. Bluetooth Trackers that require an internet connection may also be less reliable; or
  • Your bag may have been offloaded for operational reasons.

We recommend you still check the carousel on arrival and if your bag isn't there, you can report delayed baggage on the Track my bags page. If you still require assistance, you can proceed to the airport Baggage Services counter or call 1300 306 980 (within Australia).

Carousel information can change with short notice because of operational requirements. Please refer to the baggage carousel screens at the airport to confirm the correct carousel to collect your bags. Please note, carousel information is being progressively rolled out within the Qantas App.

Baggage carousel information is currently only available for selected flights and destinations. If you can’t see this feature, please refer to the baggage carousel screens at the airport. Please note, carousel information is being progressively rolled out within the Qantas App.

Yes. However, please ensure you seek assistance from a Qantas Customer Service team member after you print your Qantas bag tag to activate tracking for your oversized item.

You won't be able to track your cabin bag. Please proceed to the designated carousel on arrival to collect your bag. 

You’ll be able to see the checked bags and tracking information for all passengers who are travelling with you on the same booking reference. You will not be able to see other people's baggage information if they do not share the same booking reference as you, or if you have a group booking (greater than 10 passengers).