Seats, Bags and Lounge Pass refunds
Apply for Additional Baggage Allowance, Seat Selection, Qantas Lounge Pass, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds.
Additional Baggage Allowance, Seat Selection, Qantas Lounge Pass, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free can be eligible for refund in certain circumstances.
Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Read more about the conditions of Additional Baggage Allowance, Seat Selection, Qantas Lounge Passes, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free
Flight cancellations
Things don't always go to plan. Find out how you can cancel your flight booking
Other products
If your booking includes a car or hotelOpens in a new tab or window reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking.
Apply for your refund
Submit your refund requests once you've completed your journey. A separate refund request must be submitted per person, per service.
To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Once the form is displayed, complete the remainder of the information.
To request a refund for your Qantas Lounge Pass or Complimentary Lounge Invitation used on a Jetstar flight, contact us quoting your Frequent Flyer number, Qantas Lounge Pass or Complimentary Lounge Invitation number and flight details.