Who is eligible for the complimentary three-month Qantas Club membership extension?
The extension will only be awarded to Qantas Club members with an active membership as at 23 March 2021, who purchased their Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

What does a further three-month Qantas Club membership extension mean?
Qantas will ensure that members with an active, eligible paid Qantas Club membership as at 23 March 2021 will automatically receive a three-month extension on their Qantas Club membership.

I currently have a complimentary Qantas Club membership; will I be eligible to receive the further three-month extension?
No, you will not be eligible for the extension. The extension will only be awarded to paid Qantas Club members who have an active membership as at 23 March 2021, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

Do I need to register to get my Qantas Club membership extended?
No, we will automatically extend your membership period by 23 March 2021. We will take care of everything and there is no need to contact the Call Centre.

When will my Qantas Club membership be extended?
If your Qantas Club membership is due to expire on/after March 2021, it will automatically be renewed by 23 March 2021, with an additional three-month extension from the original month of expiry.

The processing date for the three-month extension cannot be changed.

We will continue to monitor the situation, with a view to reassess in the coming months.

Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

When will my Annual Guest Card be extended?
If you have purchased an Annual Guest Card, this will also be extended for a further three months. Your existing guest card can be used to gain entry to the lounge for the additional three months.  No new annual guest card will be issued. See the below table to determine your eligibility for this extension.

How do I know if I’m eligible for the Annual Guest Card extension?
You can determine your eligibility for the three-month extension of your Annual Guest Card, from the below table.

Please note, a new card will not be issued.

I am currently a Gold, Platinum or Platinum One Qantas Frequent Flyer member with an existing paid Qantas Club membership that is currently on hold; will I be eligible to receive the three-month extension on my paused Qantas Club membership?
No, you will not be eligible for the extension as you are a Gold, Platinum or Platinum One member and you would have received a range of support mechanisms to retain your tier. To find out more members should go visit Status Support. The extension will only be awarded to those Qantas Club members with an active paid membership as at 23 March 2021.

My Qantas Club membership has expired, and I am no longer a member; if I join today, will I be eligible to receive the three-month extension?
No, you will not be eligible for the extension. The extension will only be awarded to Qantas Club members with an active membership as at 23 March 2021, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

New Qantas Club membership joins is available at qantas.com/qantasclub

Where can I see my Qantas Club Membership Year end date?
You can view your original Membership Year end date on your physical membership card.

If you don’t have a membership card you can also view your Membership Year end date at qantas.com in My Account or the Qantas App.

If you are living outside of Australia: Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

What date will my Qantas Club membership be extended to?
Your current Membership Year end date will extend by a further three months.  

Will I receive a new membership card?
No, during this time you will not receive a new kit or physical card.  

Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

Where do I download the Qantas App?
For more information or to download the Qantas App, visit qantas.com/qantasapp.

I have paid for my original Qantas Club membership using Qantas Points; will I still be eligible to receive the three-month extension?
Yes, you will be eligible for the extension. The extension will only be awarded to Qantas Club members with an active membership as at 23 March 2021, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

Can I choose when I would like to use the additional three-month extension?
No. The extension will automatically be applied to the end of your current paid Qantas Club membership.

My partner is on a Partner membership, will their membership be extended too?
Yes, your Partner will be eligible for the extension as long as your partner was a Qantas Club member with an active membership as at 23 March 2021, and the Partner membership was purchased using a credit or debit card, or Qantas Points.

Can I transfer the extra three months to another Qantas Club member?
No, the extension will apply to your membership only and is non-transferable.

Will I retain all my Qantas Club membership benefits for the additional three months?
Yes, you will have access to all the usual Qantas Club membership benefits.

Do I have any other option for my current paid Qantas Club membership instead of an extension?
If you’re seeking other options, including a refund, please contact our Qantas Call Centre to discuss.