Member account security
The security of your Frequent Flyer membership account is important and we're committed to protecting your personal details.
You also have an important role to play in security. To help secure your Qantas Frequent Flyer membership and Qantas Business Direct account here's some simple steps you can take to protect yourself online and beyond.
Security tips for your Frequent Flyer details
- Don't share your PIN or write down the number. Remember, your Frequent Flyer points are valuable and should be treated like cash.
- Change your PIN regularly and avoid easy-to-guess numbers like birthdays, telephone or street numbers.
- Report any suspicious account activity immediately to the Frequent Flyer Service Centre.
- Keep your personal details up-to-date so we can easily contact you if we need to.
- Report lost or stolen membership cards to the Frequent Flyer Service Centre as soon as you become aware.
Security tips for your computer
- Keep your computer safe - use up-to-date security software and install updates when they become available. Turn on automatic updates so all of your software remains up-to-date.
- Reduce the risks to your computer - don't open emails from unknown contacts or visit websites that aren't trusted. Be aware of the links you click on within emails.
- Always log out of your Frequent Flyer account after your session and close the browser window if you're using a shared computer.
- Be aware of your computer's security settings and ensure they meet your needs. Speak to your internet provider if you need advice on the recommended level of security.
- Before you dispose of your old computer, remove all traces of your personal data.
Security tips for your smart phone
- Put a password on your phone; a PIN on your SIM card; and set your device to automatically lock after a few minutes of inactivity. Your PIN will then be required to unlock your phone.
- Encrypt your data if your device allows this - encryption secures your data if your phone is lost or stolen.
Following these simple steps will help protect your personal details and assist in keeping your Frequent Flyer account secure.
For further information and the latest advice about protecting yourself online, visit the Australian Government's Stay Smart Online. website.
For details on how we protect the privacy of your information see our privacy and security policy.