Travel from New Zealand to Australia
Travelling has changed, and you may need to do a little more planning and preparation before take-off. Ensure you check and comply with all airline and government travel requirements before arriving at the airport.
Last updated: 7 January 2022
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All passengers on international flights operated by Qantas are required to be fully vaccinated (some exceptions for children and medical exemptions apply). In accordance with Australian Government guidelines, a traveller is not fully vaccinated unless at least 7 full calendar days have elapsed since the last dose of vaccine in a course of immunisation. Learn more about our vaccination requirements.
Customers with a COVID-19 vaccination medical exemption must submit their documentation to Qantas at least 7 days before your flight. We're not able to process exemptions at the airport on your day of departure. See more on applying for clearance to travel.
This requirement relates to flights operated by Qantas on a Qantas aircraft, including those booked via another airline or third-party travel arranger. If you're travelling on a Qantas codeshare flight which is operated by another airline on their aircraft, you'll need to contact them directly to understand and meet their requirements.
You should always check the vaccination requirements for the country you're travelling to, and comply with the most stringent requirements that apply to your trip.
You'll be required to present proof of vaccination at the airport.
Before booking and before departure, ensure you check the latest New ZealandOpens external site in a new window and AustralianOpens external site government conditions for travel, including any applicable Australian State Government restrictions and requirements, which may include mandatory travel and health declarations, vaccinations, use of face masks, and immigration and entry requirements (which may include renewing your passport, or applying for a visa), or you could be denied entry. This information is subject to change and we recommend you check these websites frequently for any updates.
Quarantine-free travel from Australia to New Zealand is suspended. Due to the ongoing risks of Omicron, the New Zealand Government has delayed their phased border re-opening until the end of February 2022.
Requirements to travel to New Zealand
If you want to travel from Australia, you must be eligible to enter New Zealand for one the approved critical reasons to travelOpens external site in a new window.
You'll need to:
- have the right to enter New Zealand
- complete a stay in managed isolation and quarantine (MIQ) — the normal rules around paying for your stay in MIQ will apply
- provide a negative pre-departure test within 48 hours of departure, and
- be fully vaccinated if you are not a New Zealand citizen (from 1 November 2021)
Support for people impacted by delayed introduction of self-isolation from Australia
On 21 December 2021, the New Zealand Government announced several measures to reduce the risks posed by Omicron. This includes delaying the phased border reopening (which would allow eligible travellers from Australia to New Zealand to self-isolate, instead of entering MIQ) until the end of February 2022, rather than from 17 January 2022 as originally planned.
MIQ is working with Qantas to contact affected travellers in Australia to match flights with MIQ availability, and allocate a voucher to help facilitate their return to New Zealand before the end of February.
If you travelled from New Zealand to Australia between 24 November 2021 and 21 December 2021 and were booked to return between 17 January 2022 and 28 February 2022 please contact MIQ at firstname.lastname@example.org and include a copy of your return ticket with Qantas.
Please note all travellers will be expected to pay for their 10-day stay in MIQ. Travellers will be charged at a 7-day stay rate.
As there's very limited capacity over this period, it's likely you'll be unable to travel on the date you originally booked and may not be able to fly direct from the city you're in. As Qantas is not operating red flights during this period, you may need to credit or refund your existing ticket (if eligble) and re-book with another airline.
Please ensure you're registered in the Managed Isolation Allocation System, so MIQ have all the necessary details to issue vouchers to travellers who qualify.
Travellers are also able to apply for an Emergency Allocation for urgent travel if you meet the eligibility criteriaOpens external site in a new window. This emergency allocation process is for citizens and residents who face real challenges in staying in Australia and supporting evidence is required
You can expect to have a response or receive further information within 7 days.
See more information from MIQ on travellers returning to New Zealand following changes to phased border re-openingOpens external site in a new window.
If you're unable to be vaccinated due to medical reasons or you return a positive pre-departure COVID-19 test result, you may still be able to travel with us in some circumstances:
- You can request a vaccination exemption due to a medical condition that prevents you from being vaccinated with a COVID-19 vaccine. You'll also be required to show proof of a negative pre-departure COVID-19 PCR test when you check-in. Your pre-departure test must be taken no more than 3 days prior to departure, or as per the government guidelines of the destination country.
- If you've previously had a COVID-19 infection, you may be able to apply for medical clearance based on a past positive infection, provided you're no longer infectious and don’t have any symptoms. Check the government requirements to see if they permit exceptions for past positive infections, for any countries you're travelling to or transiting through, before submitting your request to us.
We're not able to process any COVID-19 vaccination exemptions or medical clearances at the airport on your day of departure, therefore you'll need to ensure you submit your request at least seven days in advance. Otherwise you may not be able to board your flight.
See more information on COVID-19 vaccination exemptions and past positive medical clearance.
Keep up to date with the latest requirements
It’s important to continue to check the relevant government websites for the latest travel requirements, as these may change closer to your departure date and more information may become available.
Inflight and airport services
Find out about any changes to your airport and inflight experience.
See inflight and airport services for more information.