Frequently asked questions
Refer to our frequently asked questions for more help on navigating the new world of travel.See our FAQs
Upgrade your web browser for an enhanced experience. Upgrade my browser.
Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Before you book and before you travel, ensure you check the latest airline and government travel requirements to help you plan ahead and enjoy a seamless journey.
Rediscover the Qantas international network and where we're flying along with the latest travel and health restrictions to help you plan and book your next trip.
Ready to plan your next trip? With select international destinations now is the time to rediscover the world, reconnect with family and friends or book your dream adventure.
Thinking of planning a trip? Explore your options using the global interactive map and discover what's required for your next travel destination. For specific requirements and the latest updates, always check the government websites.
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
With extra travel requirements, airports might be busier than you're used to. We recommend you arrive 3 hours ahead of your international flight.
We want to provide our customers with as much certainty and flexibility as we can. If we've cancelled your flight, or you'd like to change your plans, visit booking changes to find out the options available to you.
If your flights were booked through JetstarOpens external site, a travel agency or a third-party website, you'll need to contact them directly for assistance.
If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.