Qantas Flight Credit
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If you would like to discuss a refund, call +61 2 9123 7495.
We're here to help 24/7
For general enquiries, speak to our Travel Credit Concierge team on +61 1300 171 505.
Booked through a travel agent?
Your travel agent can assist you with your credit. Not sure who you booked through? Use our search tool to find out more.
Qantas Hotel bookings
Now you can use your Qantas Pass, Qantas TravelPass or Qantas Credit for hotel bookings via the Qantas Hotels website.
There are four types of Qantas travel credits: Flight Credits, Qantas Pass, Qantas TravelPass and Qantas Credits.
Qantas travel credit may be issued when the value of your booking can be retained for future use. Different conditions apply depending on when your booking was made, the type of booking you held, and why that credit was issued. You should always refer to the fare conditions of your original booking, as well as the terms and conditions applicable for your travel credit.
When you’re ready to rebook your trip, you can redeem your Flight Credit online via Manage Booking for all passengers on the original flight booking, using the six-character reference (in most cases, this is the same as your original booking reference). If you no longer wish to travel with the same passengers, contact us for assistance.
If you have a Qantas Pass, Qantas TravelPass, or Qantas Credit, these virtual accounts store the balance of your credit and can be used as a payment method when booking your next flight at qantas.com on the Qantas App (simply select the ‘Qantas Passes or Credit ‘tab as your form of payment and enter the travel credit number and expiry), or through your local Qantas office. You will have received an email from us including your card number and how to access your account.
If you’re unable to find your travel credit, use our search tool.
The easiest way to identify the type of Qantas travel credit you have is by logging into your Qantas Frequent Flyer or Qantas Business Rewards account and selecting 'See all bookings'. If you're the primary booking contact, you may also have an email from us detailing your travel credit details. If you're unable to find your travel credit, use our new search tool.
Disclaimer: ^ At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range.
Disclaimer: * Qantas Frequent Flyer members must first register and book eligible flights using Qantas travel credit by 11.59pm (AEDT) 31 December 2023, for flights departing from 12.01am (AEST) 4 September 2023. Double Qantas Points are based on the Base Rate which applies, or the Minimum Points Guarantee if applicable. Terms and conditions apply.