Cabin Crew

Being one of our cabin crew team members is a truly rewarding experience. You'll meet new people every day, travel to incredible places, and be part of a passionate and welcoming team who take pride in wearing our uniform.

This isn't your usual nine-to-five job – you’ll need to go above and beyond - but that's why it's so unique. You’ll need to be flexible and committed as you face exciting and new challenges every day. 

To join our team you'll need to:

• understand our customers - whether they're regular flyers or have never flown before
• build relationships easily, trust your team, and contribute positively to their performance
• be prepared to adapt to any situation in a sensible, warm and safe way
• appreciate cultural diversity and show sensitivity towards customers who may need extra help - like children travelling alone, nervous flyers or people who speak languages other than English
• be genuine and caring when it comes to offering our customers food, beverages and anything else they may need to feel comfortable
• understand the importance of inflight hygiene and make sure all areas of the cabin are clean, fresh and ready for our customers
• be trained and confident in aircraft safety procedures and first aid.

Working within an aircraft is unique, so you'll also need to meet the following criteria:

• minimum 18 years of age
• height between 163 - 183cm, or for QantasLink 158cm - 183cm
• Australian or New Zealand permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity
• UK applicants must hold the legal right to live and work in the UK
• an excellent level of health and fitness, such as being able to swim 50 metres fully clothed unassisted and tread water for 3 minutes
  
• current Senior First Aid Certificate with a validity of 12 months at time of application
• Responsible Service of Alcohol 'Statement of Attainment', which you would need to have by the end of the recruitment process
• strong commitment to customer service with recent experience in a face-to-face role
• demonstrated empathy in service with people from a variety of cultures and countries
• a willingness to relocate, as required, to any location
• experience in Food and Beverage service is an advantage
• a demonstrated fluency in at least one of the following priority languages will offer a distinct advantage for our International cabin crew positions: French, German, Italian, Spanish, Thai, Mandarin or Cantonese. Your language skills would be utilised in assisting our customers with both service and safety information.

Becoming a cabin crew member can be a challenging experience. There's so much new information to absorb and put to use in practical ways. It requires commitment, but that's what makes us strong, and you'll graduate with an invaluable set of new skills.

If you've been successful in the recruitment journey, you'll begin our full training program. You'll cover a range of topics - customer service, aviation first aid, aircraft and personal safety and emergency procedures. Training involves written and practical components you'll need to pass.

During training, you'll perform a number of safety procedures. For example, you'll be required to:

• lift a 28kg aircraft window exit
• deal with emergencies in a smoke-filled simulator
• swim and assist people in the water
• descend an escape slide, nine metres above the ground
• fight fires while wearing a full face mask
• control people in panic situations, and
• move people with a disability in evacuations.

When positions are available, we advertise them on our Qantas CareersOpens external site in a new window and LinkedInOpens external site in a new window pages. If you’re interested in a rewarding and challenging career as a cabin crew member we encourage you to submit an application when positions become available at your preferred base.

You’ll be asked to submit an up-to-date resume and answer a short questionnaire around the requirements of the role so please ensure you review the required skills, experience and requirements before submitting an application. From here, your resume and answers will be reviewed. If you’re successful, we’ll be in touch to advise you of next steps. In most instances, successful applicants will be required to attend one of our assessment days and we’ll provide you with more information about what to expect and what to bring with you on the day.

For those candidates who are successful following our assessment day, we’ll then require satisfactory references, background checks and a medical assessment and clearance.