Facial recognition

Imagine moving seamlessly through the airport without having to present travel documents at every stage of your airport experience.

At Qantas we’re giving eligible customers the option to use our innovative new facial recognition technology across key international airports in our network to get you on your way as seamlessly, securely and quickly as possible.

On this page

Brisbane Airport and the new Qantas Facial Recognition app

We’ve partnered with Brisbane Airport and SITA to deliver facial recognition for selected international flights. Eligible customers can enrol via our ground-breaking new app or at our biometric check-in kiosks to enter our Business Lounge for those who are eligible, and board through our dedicated biometric boarding gate using only your face.

Why participate?

  • Be part of a market leading pilot - Help us build a unique and exciting customer experience. 
  • Priority boarding - Fast track your airport journey with a dedicated lane for boarding.
  • Instant recognition - A seamless entry into our lounges without the need for identification.

Getting started is easy, all you’ll need to do is download the Qantas Facial Recognition app from the Google Play Store and have your passport with an embedded chip ready to enrol from your own home. 

If you’re already at the airport, Facial Recognition Kiosks are open daily on the Departures Level (Level 4) at check-in row 9. For information about how Brisbane Airport will use your data, visit Brisbane Airport.

Sydney Airport and Qantas facial recognition trial

We’ve partnered with Sydney Airport to deliver facial recognition at the International terminal for check-in, bag drop, security and immigration and to access to our Business Lounge if you are eligable. You’ll find Facial Recognition Kiosks open daily on the Departures Level (Level 2) at check-in area D. For information about how Sydney Airport will use your data, visit Sydney Airport.

man checking in at a kiosk

Los Angeles Airport trial

Airport departures sign LAX

We’ve partnered with LAWA and U.S. Customs and Border Protection to trial an integrated customs and boarding solution at Los Angeles World Airports. You won’t need your passport or boarding pass at the gate on selected flights. Instead, you’ll be boarded using information U.S Customs and Border Protection captured when you entered America.

Important information

At Sydney International Airport facial recognition is being trialled from 21 June 2018 to 11 December 2018 on selected flights. The trial is not available on all flights or all days and is available for customers who meet the booking and eligibility criteria.

At Brisbane International Airport facial recognition is being trialled from 12 September 2018 to 11 December 2018 on selected flights. The trial is not available on all flights or all days and is available for customers who meet the booking and eligibility criteria.