Coupa Supplier Portal

Find out about the Coupa Supplier Portal, and how we're using it to reduce administrative burden and improve communication with our suppliers.

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About the platform

The Coupa Supplier Portal (CSP) is our primary supplier information management and communication platform, streamlining how we onboard and communicate with you while improving how you manage your information. It also enables us to efficiently capture additional details in the future. The CSP is provided at no cost to suppliers.

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Key benefits

Self-management and control of information

Directly manage your information through a user-friendly portal, which is provided at no charge.

Access to the payment status of invoices

Easily view the payment status of your invoices directly.

Ease of communication and collaboration

Receive notifications about policy and code of conduct updates, along with other important information.

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What's changed

For existing suppliers (onboarded before February 2025), the key change is that you're able to manage and update your information, such as:

  • company address,
  • contact details,
  • tax information, and 
  • bank information.

As you'll also receive updates from us through the CSP, ensure your company information is kept up to date for seamless communication.

There won't be any changes to the way you receive purchase orders, and you'll continue to submit invoices as per the current process.

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Registration steps

Register with Coupa and create your profile

Use the registration link sent to your email to set up your Coupa account. This lets you store your details and manage user access.

Complete the Qantas Group Supplier Form

This information is required by the Qantas Group for invoicing and payments.

Set up multi-factor authentication

Multi-factor authentication must be set up to make any future changes to the information in your Qantas Group profile.

Note: You must complete all three registration steps to set up your account.

For help with CSP registration, follow our guide for registering and updating your supplier information in the CSP or for assistance on how to navigate the CSP once logged in, visit Coupa's Supplier Help Center

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Frequently asked questions

If you already have an existing Coupa account, you don't need to create a new one. Once you log in, you'll be prompted to add Qantas Group as a customer to your profile.

The CSP will be our primary supplier information management and communication platform. We're encouraging you to join so you can easily manage and update your information, view payment status of invoices and receive important company notifications. 

The designated primary contact for your company should create the initial account.

You should also register additional contacts, including:

  • those responsible for managing bank master details, and
  • contract managers who need to be aware of changes to our policies and codes of conduct and can provide important sustainability related information.

As the primary contact, once you receive the invitation to register, you can forward it to other members within your organisation to register.

If you need to change the primary contact for your organisation, email Supplier Help

If you haven't received the invitation from Coupa to join the CSP, check your spam or junk folder of your email. If it's not there, contact Supplier Help

Note: If there's been a change to the primary contact registered with the Qantas Group, contact Supplier Help to update your primary contact as soon as possible. 

You've probably received this invite as we have your email address registered as the primary contact. If you're not the right person, click 'Join and Respond' at the bottom of the email, and then select 'Forward this to someone' in the account creation page.

Note: you can only forward to someone in your organisation.

There is no charge for suppliers to register and use the CSP.

Coupa does provide optional paid features, but these aren't required to work with the Qantas Group.

The existing Oracle iSupplier Portal will be decommissioned by the end of March 2025. The launch of the CSP will replace iSupplier as the portal for viewing the status of Qantas Group invoices.

To continue viewing the status of Qantas Group invoices, you can register with the CSP. The CSP also enables you to self-manage and update your information and receive important company communications.

Registration links sent from the CSP expire after 30 days. Contact Supplier Help to get a new registration link.