You'll need to ensure you meet all the travel and documentation requirements before you check in.
Ensure you meet the latest entry requirements for each country you’re visiting or connecting through.
If you cannot be vaccinated for medical reasons, or require prior positive medical clearance for your pre-departure test.
To meet all your travel requirements, such as vaccination and testing (if applicable), you may need to carry and show proof.
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
With the impact of COVID-19, we’ve had to make some changes to our inflight and airport services, lounges and more.
The safety and wellbeing of our customers and people is, and always will be, our highest priority. Learn more about our Fly Well program.
With extra travel requirements, airports might be busier than you’re used to. We recommend you arrive early ahead of your international flight.
During peak periods, cabin baggage storage may be limited. To help get everyone in the air on time, check in your bags if you can.
We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Due to high demand, we’re experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
Retain the value of booking for future use. Find out about Flight Credits and how they can be used.
If you've booked through JetstarOpens external site, a travel agency or third-party website, you'll need to contact them directly for assistance. If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.
If you’re a Frequent Flyer, you may be eligible for an extension to your membership tier status.
Visit Tier status extensions.
Refer to our frequently asked questions for more help on navigating the new world of travel.
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.
We pay respect to Elders past, present and emerging.